Equitable レビュー 

My wife and I made a partial withdrawal on our annuity we have with Equitable. The paperwork was processed and they claim to have cut us a check (get this, a check instead of a wire transfer or ACH transfer to our bank account), they claim to have mailed the check on April 29. To date we have not received our funds (today is May 13, 2021). Have been trying to work with Equitable for the last several days to get this straightened out. Their customer service number gives you the opportunity to speak with someone from India with an accent so thick they are impossible to understand. A request to speak with a supervisor or manager falls on deaf ears. Dead end. They claim that Equitable can't do wire transfers or ACH transfers. WHAT? This is a billion dollar company. This is 2021! This is unheard of. The only reason I can think they issue paper payments is because the funds stay in their account for as long as possible so they can continue investing MY money. This is a shady operation. I am fed up with Equitable.

A senior with a Core Accumulator (IRA) at Equitable. Would strongly recommend against using Equitable as a simple request for an annual IRA distribution is proving a frustrating process.

I'm in the worlds of Betterment, Vanguard, ETrade, etc. so I'm used to things happening in an efficient and timely manner. The process asking a rep to initiate a simple transaction is out-of-date and extremely slow.

To note, the "rep" is with Morgan Stanley as this is where this retirement product was initially set up years ago. From what I see, once they sell you the product, and years pass, no one cares about the account anymore. They made their commission at the onset so servicing the account decades later seems to be zero priority.