I took a chainsaw in to have a fault diagnosed and to get an estimate for repair. They went ahead and did over £100 of work without consulting me. This work didn't fix the problem and I had to fight h... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shocking customer service from the Wymondham branch management, despite heroic efforts from the staff. I have 4 Husqvarna mowers and 2 of them just dont work and the management just string me along. I... もっと見る
企業が回答しました
Brilliant customer service from the Ernest Doe team at Wymondham . I had a few issues with a Honda mower I had purchased with the excellent help from Kevin in sales . The service team were brilliant ,... もっと見る
Ernset Doe,Wymondham branch. So pleased now to have my own Stihl chain sharpening set after bad service from this branch.Wife went to collect chainsaw after supposed sharpening and charged her doub... もっと見る
企業が回答しました
企業情報
当該企業による記述
Ernest Doe is a long established family firm with a network of branches in the South and East of England. Current Managing Director Angus Doe is the fifth generation of the family to have taken the helm during the company's 100+ years of trading. The firm supplies an enormous range of Agriculture, Construction and professional and domestic garden machinery, from pedestrian and ride-on mowers, chain saws and other garden machinery. Our philosophy is simple, to supply the best products and then to support them with the service facilities and expertise to keep them running perfectly. The company's showrooms are packed with useful items including garden tractors, mowers, ride on lawn mowers, chain saws, shredders, strimmers, hedge cutters, garden tools, power tools, hardware, outdoor clothing etc.
連絡先
Station Road, NR18 0NN, Wymondham, Norfolk, 英国
- 01953 602982
2.5
期待以下
5件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 25％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Very poor service
I took a chainsaw in to have a fault diagnosed and to get an estimate for repair. They went ahead and did over £100 of work without consulting me. This work didn't fix the problem and I had to fight hard to get a partial refund.
2025年7月23日
自発的なレビュー
Shocking customer service from the…
Shocking customer service from the Wymondham branch management, despite heroic efforts from the staff. I have 4 Husqvarna mowers and 2 of them just dont work and the management just string me along. I have resported to TrustPilot because they ar enot acting otherwise - DO NOT USE THEM
2025年6月19日
自発的なレビュー
Ernest Doe & Sons - EDWymondham からの回答
We're very disappointed to read your review and genuinely sorry to hear about your experience with our Wymondham branch. We take all feedback seriously. Especially when it concerns customer service and we never want any customer to feel let down.
This matter has been escalated to the Branch Manager for full investigation. If they haven’t already been in touch, they will be reaching out shortly to discuss and resolve the situation with you directly.
We’re also aware that our specialist Husqvarna Automower team has been scheduled to visit, and they’ll do everything they can to get things sorted for you on-site.
Thank you for bringing this to our attention - we’re committed to putting it right.
Ernset Doe,Wymondham branch.
Ernset Doe,Wymondham branch.
So pleased now to have my own Stihl chain sharpening set after bad service from this branch.Wife went to collect chainsaw after supposed sharpening and charged her double what I was quoted.Hardly sharpened at all.Feel fleeced especially as I had purchased saw and accessories from them at an earlier date.No more custom from us!
2023年10月2日
自発的なレビュー
Ernest Doe & Sons - EDWymondham からの回答
Thank you for your review. We're disappointed to hear about your experience and take your feedback very seriously. Unfortunately, we're unable to find any details of your service as you haven't provided your name or order/invoice reference. Could you please share these details with us so we can conduct a thorough investigation and address your concerns? We strive to resolve any issues promptly and appreciate your cooperation.
Thank you.
Ernest Doe Wymondham should be avoided…
Ernest Doe Wymondham should be avoided at all costs. We took our Strimmer in to be fixed, it took 1 1/2 weeks for a call to say that they could fix it which was great. 3 weeks later, 5 failed phone calls we got through to be told the fix was with someone who had gone back to college hence the delay. We then had a call to say actually they couldn't fix it. We then got charged for the inspection despite wasting 3 weeks of our time. This is on top of the fact they "fixed" our John Deere which actually wasn't and we had to get someone else out to sort. The service now is a joke!!!
The reply below from Ernest Doe is untrue, we didn't get contacted after the inspection.
2024年6月24日
自発的なレビュー
Ernest Doe & Sons - EDWymondham からの回答
We are saddened to hear about your recent experience with us. We strive to provide the highest levels of customer service and, on receipt of your review, have carried out our own internal investigation. Our findings are as follows:
You brought in your Tanaka brushcutter because it was not starting. Our service advisor explained that there would be a £37.50 inspection fee, which you agreed to proceed with. After the inspection, we suggested a sonic clean, explaining that it might not be successful. You agreed to proceed with this as well.
Unfortunately, the clean did not resolve the issue, and a new carburettor was identified as the next course of action. We contacted you to gain agreement to proceed with this part replacement. However, the incorrect part was sent to us, and during the re-ordering process, we discovered that the carburettor was obsolete. Despite trying every available source, we were unable to obtain the part and promptly informed you of this.
We understand that at this stage you were not happy and, as a gesture of goodwill, we discounted the inspection fee to £24.00 for all the work carried out. While many aspects of your experience were beyond our control, we sincerely apologise for the inconvenience caused and hope that you will consider using Ernest Doe again in the future.
Brilliant customer service !
Brilliant customer service from the Ernest Doe team at Wymondham . I had a few issues with a Honda mower I had purchased with the excellent help from Kevin in sales . The service team were brilliant , sent an engineer out same day , problem diagnosed and mower collected. Brilliant and very helpful service from Becky and Chris the engineer and thanks to the very helpful collection driver too , a great team !
2023年9月6日
自発的なレビュー
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