Outstanding knowledge & Service. Very Caring
As with other reviewers, we found Escape to Sri Lanka very last minute after not finding anything elsewhere. However, what a fantastic find! Myself & my wife couldnât have been more pleased with these guys.
We stumbled across their website and left a message, about what we thought we might be looking for. Their website has many helpful recommendations. Within about 10 minutes we had our first conversation with Nadesh, it was so refreshing to talk to someone who clearly had fantastic local knowledge and knew their subject of travel and customer satisfaction inside out. He listened really well to what we liked and disliked, not at any stage did he suggest what suited him.
Nadesh very quickly put together a bespoke itinerary that hit the mark first time, which is amazing as we are very particular.
Nadesh was able to tweak the itinerary after a further conversations, he was so quick to respond. Nadesh knew we wanted quality, quietness and luxury. Nadesh seems to be available day & night 7 days a week. Through his contacts, he managed to ensure he was able to keep a room at a small boutique, fully booked hotel, in Bentota, whilst we tried to sort out our flights.
The holiday started magnificently by being greeted by our driver Abeetha and taken to our hotel in Colombo in a nice, clean, a/c car. Abeetha was a very considerate driver (not something you see a lot of in Sri Lanka) and was very friendly, cheerful, knowledgeable and helpful.
Nadeshâs choice of hotel in Colombo was amazing, a real wow factor. Nadesh got the location spot on, with the key areas within walking distance.
After arriving, we were very promptly contacted by Kirthi, who is on the ground in Sri Lanka, to check everything was good and to let us know a few things. As we had an early arrival after an overnight flight through Dubai, she used her contacts to get us an early check in, which was amazing and very appreciated as the hotel was full due to the T20 world cup (treat seeing NZ & Sri Lanka players, a bit of a bonus).
Nadesh/Kirthi had arranged a tuk-tuk tour around the city, highly recommend it and not something we would normally think about, but great experience. Kirthi kept us posted and even sent a picture of the tuk-tuk! They also managed to get us a table at Ministry of Crab, which is a place that always seems fully booked! Great recommendation.
Our driver then took us to Bentota, an amazing beach area, perfect for relaxation. The hotel (Saman Villas which was another recommendation from Nadesh) was amazing and was so relaxing with amazing service. The team recommended many things to do (Lunuganga Estate, Madu Ganga River Safari) and places to eat and drink, especially Bamboo Shoot, with great local food.
They also arranged a day trip to Galle with the driver and again all totally painless.
Then Nadesh & Kirthi went over and above. Between leaving the hotel in Bentota for the airport, the Middle East air space closed. Unfortunately the airline had no idea what was happening but made it clear they would not help. We rang Nadesh who responded within minutes, and within 5 mins had found us a room at a 5 star hotel and helped us to get reliable transport there (unfortunately our driver had finished for the day and was uncontactable). Nadesh had no reason to help us, as we had booked the flights. As you can imagine hotels were very busy, however Nadesh & Kirthi managed to extend the hotel on multiple occasions, as we had to stay an extra 9 days (worse places to be stuck!). Kirthi was able to further recommend plenty of places to eat and see whilst we were trying to get home. Throughout our experience of trying to get home both Kirthi, Nadesh and even Abeetha kept in constant touch. Even once we were home they checked in with us.
In summary, these guys went the extra mile and far, far exceeded our expectations. They genuinely cared for us. For this level of service and knowledge they are amazing value. All we can say is Escape to Sri Lanka are an incredible team, they are truly outstanding. TRULY OUTSTANDING. THANK YOU Team!







