Ordered from these guys a couple times and never had an issue. Until a few days ago, I did have an issue. I reached out to Customer Care and Arra was absolutely superb to deal with. The mistake was... もっと見る
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Bought Artisan Key83 Mid XXL. Arrived next day and well packaged. Easy to use website with nice features. Good to see a UK based vendor selling esports gear.
Bought 2 Artisan mousepads, plenty of mouse skates and grip tape from EsportsGear.uk, never had any problems with them. Products are fairly priced (especially when you consider stuff like the Art... もっと見る
企業が回答しました
So I was researching mouses and saw lamzu was quite popular, and went to Esports Gear to buy one. Honestly felt abit risky buying from here as its unknown to me. However the customer service was on po... もっと見る
企業が回答しました
4.8
優良
446件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bought Artisan Key83 Mid XXL
Bought Artisan Key83 Mid XXL. Arrived next day and well packaged. Easy to use website with nice features.
Good to see a UK based vendor selling esports gear.
2026年10月15日
自発的なレビュー
The best customer care ever, thank you Arra!
Ordered from these guys a couple times and never had an issue. Until a few days ago, I did have an issue. I reached out to Customer Care and Arra was absolutely superb to deal with. The mistake was my own but they were kind and polite throughout offering a few solutions along the way. Resolved in a matter of a few emails.
Thanks so much again, Arra!
2026年10月15日
自発的なレビュー
Great customer service
Great customer service. Mike was of great help with returns process.
2026年10月5日
自発的なレビュー
Worst courier
Paid for next day and my parcel still hasn't arrived 2 weeks later due to their poor choice of courier (parcelforce)
2026年9月25日
自発的なレビュー
Esports Gear からの回答
Hi MT,
We’re sorry about the experience you had with Parcelforce on this delivery.
As you’ve since explained to us, Parcelforce failed to honour the redelivery dates you'd arranged, including two occasions where you stayed home waiting for them. We completely understand why you eventually asked for the parcel to be returned.
Unfortunately, we weren't aware of these issues at the time and only heard from you once the parcel was being returned, so we didn't have the opportunity to step in and help resolve the delivery problems earlier.
As soon as you contacted us, we issued a full refund, without waiting for the parcel to arrive back with us, and we'll be raising the experience with Parcelforce.
We’re sorry the delivery let your experience with us down and appreciate you taking the time to explain what happened.
Kind regards,
Mike
fast good communication quality products
2026年9月17日
自発的なレビュー
Esports Gear からの回答
Thanks Krystian! Really appreciate the feedback and great to hear you were happy with both the service and the products. Hope to see you again!
Cheers,
Mike
10/10 speedy delivery and fast…
10/10 speedy delivery and fast cancellation on a previous order
2026年8月27日
Esports Gear からの回答
Great to hear, Zack. Happy we could get both orders dealt with quickly for you, especially the cancellation. Appreciate you leaving us a review.
Cheers,
Mike
Ordered 5 products in total from them
Ordered 5 products in total from them, everything went smooth
2026年8月21日
自発的なレビュー
Esports Gear からの回答
Five orders and counting! 😄 Good to hear everything has gone smoothly each time, Matt. We really appreciate you coming back to us :)
Regards,
Mike
Great company
Ordered a few times already, customer service is amazing, stock is good, and there is a great community on discord. Highly recommend.
2026年8月29日
自発的なレビュー
Esports Gear からの回答
Brilliant to hear. We’ve put a lot into growing both the range and the Discord community, so it’s great to hear you’re enjoying both. Thanks for the recommendation!
Great
Great - I have had only good experiences. There is a growing selection of items, and every order is well packaged. Will order from Esports gear again!
2026年8月2日
自発的なレビュー
Esports Gear からの回答
Thanks for coming back to us. Great to hear you’ve had consistently good experiences and noticed the growing selection. Hope to see you again soon :)
Quick delivery and quality products
Quick delivery and quality products. Ordered mouse pad from them and it came in prestigious condition, not a single bend or mark on the box. Will be looking to get mouse pad from them again.
Only issue is low or out of stock on some items, but didn’t stop me from getting pad I wanted.
2026年8月8日
自発的なレビュー
Esports Gear からの回答
Really pleased the mousepad arrived quickly and in perfect condition. We’re always working on improving stock availability too, so hopefully there’ll be even more to choose from next time. Thanks for the review!
10/10 support and delivery
Ordered wrong thing, emailed to cancel and they cancelled with no issues. Reordered again and was delivered within a day. 10/10
2026年7月29日
自発的なレビュー
Esports Gear からの回答
Glad we could get the cancellation sorted quickly for you, and even better that the replacement order was with you the next day. Thanks for the 10/10! :)
Excellent customer service
Excellent customer service , resolved my postage issue with parcel force and sent a replacement immediately.
2026年7月20日
自発的なレビュー
Esports Gear からの回答
Really appreciate the feedback. Sorry again about the delivery issue, but we're glad we could get a replacement sorted straight away and get everything resolved for you.
Ordered from here frequently no issues
Ordered from here frequently; never once had an issue. You can also request items to be stocked via the Discord.
2026年7月23日
自発的なレビュー
Esports Gear からの回答
Always great to hear from a returning customer! Thanks for continuing to support us, and we're glad the Discord requests have been useful too.
Quality of goods are out sanding
2026年7月13日
自発的なレビュー
Esports Gear からの回答
Really pleased to hear you're happy with the quality. Thanks for taking the time to leave us a review, it's much appreciated
Best solution to getting esports gear…
Best solution to getting esports gear in the UK. Ordered late at night and still received my order the next working day! Pricing is pretty good will be looking to order more products soon 100%.
2026年7月10日
自発的なレビュー
Esports Gear からの回答
Great to hear your order reached you so quickly, Callum. Thanks for the kind words and we hope to see you back again soon.
Excellent customer service
Wrong item sent initially, emailed to inform me before item had even been delivered. Support team sent the correct item out immediately after realising and as a gesture allowed me to keep the product sent by mistake.
2026年6月30日
自発的なレビュー
Esports Gear からの回答
Thanks Morgan! We really appreciate the review and your understanding with the initial mix-up. Glad we could get everything sorted quickly for you.
Not more you can ask for
Not more you can ask for, next day shipping, tidy packaging and perfect product.
2026年6月24日
Esports Gear からの回答
Appreciate the kind words, happy gaming bud
Esports Gear からの回答
Always good to hear when things work out :)
Esports Gear からの回答
Thanks for the review, hope you're enjoying the gear :)
Esports Gear からの回答
Thanks Adrian, great to get your feedback. Enjoy :)
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