Bought 2 bracelets. Looks lovely and feels comfortable. The bracelets had some small malfunction, where I took contact to Essence customer service and worked everything out super fast and smooth. H... もっと見る
企業が回答しました
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I bought jewelry from them two years ago and wear the pieces daily. One piece finally broke. Within 24 hours customer service had shipped me a new piece as a lifetime warranty replacement! Amazing cus... もっと見る
企業が回答しました
Qualität vom Schmuck ist minderwertig. Rücksendung auf eigene Rechnung nach Holland. Rücksendung kommt bei der vorgegeben Adresse nicht an.
企業が回答しました
No doubt about the 5 star rating! I’m extremely happy with the beautiful jewelry from Essence. Absolutely stunning! The pieces are high quality, beautifully packaged, and their customer care is very f... もっと見る
企業が回答しました
企業情報
当該企業による記述
Premium essential jewelry. Designed in Amsterdam. Delivered Worldwide.
連絡先
3.9
ほぼ満足
133件のレビュー
ネガティブなレビューの 54％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing Quality. Super fast and effective customer service
Bought 2 bracelets. Looks lovely and feels comfortable.
The bracelets had some small malfunction, where I took contact to Essence customer service and worked everything out super fast and smooth. Highly recommended to take a look!
2026年4月16日
自発的なレビュー
Essence Amsterdam からの回答
Hi Gustav,
Thank you so much for your kind words — we truly appreciate it!
We’re really happy to hear that you love the bracelets and that our team could support you quickly and smoothly. That’s exactly the experience we aim to provide.
Thank you again for your support and recommendation!
Warm regards,
The Essence Amsterdam Team
Minderwertig
Qualität vom Schmuck ist minderwertig.
Rücksendung auf eigene Rechnung nach Holland.
Rücksendung kommt bei der vorgegeben Adresse nicht an.
2026年4月7日
自発的なレビュー
Essence Amsterdam からの回答
Thank you for your feedback — we’re sorry to hear about your experience.
We’re currently unable to locate an order under this review. Could you please reach out to us directly with your order details so we can assist you and look into this properly?
We’re here to help and would be happy to resolve this for you.
Warm regards,
The Essence Amsterdam Team
Ik heb 3 keer dezelfde lipliner gekocht…
Ik heb 3 keer dezelfde lipliner gekocht in 1 maand en elke keer breekt ik maakte m net open en hij brak meteen ik ben erg teleurgesteld in jullie producten
2026年3月30日
自発的なレビュー
Essence Amsterdam からの回答
Hi Nora,
Thank you for your review, and we’re sorry to hear about your experience.
It seems there may be a mix-up, as we are a luxury jewelry brand and do not sell lip liners. We kindly recommend reaching out to the correct merchant so they can assist you further.
We appreciate your understanding!
Warm regards,
The Essence Amsterdam Team
Great warranty
I bought jewelry from them two years ago and wear the pieces daily. One piece finally broke. Within 24 hours customer service had shipped me a new piece as a lifetime warranty replacement! Amazing customer service and great product
2026年3月15日
自発的なレビュー
Essence Amsterdam からの回答
Hi Jackson,
Thank you so much for this amazing review — it truly means a lot to us!
We’re so happy to hear that you’ve been enjoying your jewelry for years and that our lifetime warranty could support you when needed. That’s exactly the experience we aim to provide.
We really appreciate your trust and support — thank you for being part of Essence Amsterdam!
Warm regards,
The Essence Amsterdam Team
3SXEKJ049326657
3SXEKJ049326657
It's been 5 days since I made the payment. I still haven't received any shipping information.
2026年3月27日
自発的なレビュー
Essence Amsterdam からの回答
Hi Dinc,
Thank you for your review — we’re really sorry to hear about your experience.
We’ve checked your order and can confirm that it has already been delivered. We’ve also reached out to you directly to help clarify everything and make sure this is properly resolved.
We truly appreciate your patience and hope to sort this out for you very soon.
Warm regards,
The Essence Amsterdam Team
Das beste was es gibt auf dem…
Das beste was es gibt auf dem Markt,thank you verry much for Support,
2026年3月18日
自発的なレビュー
Essence Amsterdam からの回答
Hi Marion,
Thank you so much for your kind words — this truly means a lot to us!
We’re so happy to hear that you’re satisfied with both our product and support. Your feedback really motivates our team.
We truly appreciate your support!
Warm regards,
The Essence Amsterdam Team
Die Größte betrug Firma wo ich erlebt…
Die Größte betrug Firma wo ich erlebt habe.
Deswegen Achtung es läuft nicht alles Sauber bei denen.
Schmuck bestell, zurückgeschickt und trotzdem haben die Kohle verlangt.
2026年2月2日
自発的なレビュー
Essence Amsterdam からの回答
Hello Marco,
Thank you for sharing your feedback—we’re really sorry to hear about your experience and understand your concern.
At the moment, we’re unfortunately unable to locate any order details based on the information provided in your review. We take situations like this very seriously and would genuinely like to investigate this further.
If your order was placed with us, please reach out to our support team directly with your order number or the email address used for the purchase, so we can assist you properly and work toward a resolution.
We’d really appreciate the opportunity to look into this and make things right.
Warm regards,
Essence Amsterdam Customer Support
5 stars plus
No doubt about the 5 star rating! I’m extremely happy with the beautiful jewelry from Essence. Absolutely stunning! The pieces are high quality, beautifully packaged, and their customer care is very friendly and fast.
2026年2月9日
自発的なレビュー
Essence Amsterdam からの回答
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how happy you are with your jewelry and our customer care. Your kind words truly mean a lot to our team and motivate us to keep delivering beautiful pieces and great service.
Warm regards,
The Essence Amsterdam Team
Items came colours immediately popped…
Items came colours immediately popped straight out the box. For the money you really cant complain as its extremely good value for money
2025年12月20日
自発的なレビュー
Essence Amsterdam からの回答
Thank you so much for your kind words! We’re thrilled to hear the colors impressed you right out of the box and that you feel the pieces offer great value. Your support truly means a lot to us.
Warm regards,
The Essence Amsterdam Team
Customer Support
Bought something for the first time and all went well. Delivery was fast and I got updates the whole time. Unfortunately my order got mixed up and I got the wrong items. Contacted customer support and everything was solved in the time span of a few hours. Extremly quick, nice and overall great support experience. As a bonus I even get to keep the wrongfully sent item. Not a single bad thing to say.
2026年2月15日
自発的なレビュー
Essence Amsterdam からの回答
Thank you so much for your kind review!
We’re really happy to hear that your first experience with us went well and that our team was able to quickly resolve the mix-up for you. Your kind words about our support and service truly mean a lot to us.
We appreciate your trust and hope to serve you again soon!
Warm regards,
The Essence Amsterdam Team
Waardeloze klantenservice
Pakket retour gegaan vanaf ophaalpunt naar Essence, zij blijven aangeven dat ze niets retour hebben ontvangen ondanks DHL tracking dit wel aangeeft. Gelukkig via Klarna besteld, want klantenservice weigert bij DHL te informeren. Maar is nu duidelijk dat Essence dit niet kan omdat zij niet de opdrachtgever zijn maar een bedrijf uit China, dus het is gewoon dropshipping.
Ook geen telefoonnummer te bekennen. Alleen via mail contact mogelijk en ene Sarah reageert alleen in het Engels.
Blijf dus ver weg van dit bedrijf.
Update 12-03-2026:
De reactie van Essence dat er geen bestelnr bekend is, is echt totale onzin. Heb tig mails van Sarah hierover, dus mooie afleidingsmanouvre.
Zelfs nu ik een bericht van ACM Consuwijzer heb doorgegeven aan Sarah weigeren ze te voldoen aan de NL wetgeving en de koop te ontbinden. Dan maar lekker doorgaan tot het desnoods moet voorkomen. Ik sta volgens de NL wet volledig in mijn recht.
Trouwens eindelijk achterhaald waar de zending vandaan kwam en inderdaad uit China via Yunexpress Log dus zoals bij meerdere review al is gemeld, gewoon dropshipping.
2026年2月1日
自発的なレビュー
Essence Amsterdam からの回答
We’re very sorry to read this. At the moment, we’re unable to locate any order under the details provided in this review.
Please kindly reach out to us directly with your order number, full name, or the email used at checkout so we can investigate properly and help resolve this for you as quickly as possible.
Warm regards,
The Essence Amsterdam Team
Billige Qualität, Betrug bei der Rücksendung
Der Schmuck hat billigste Qualität, selbst die Aktion, bei der man das 2. günstigere Teil gratis bekommt ist es nicht wert. Der Versand hat über 2 Wochen gedauert und kam sicher nicht aus Amsterdam. Ich wollte meine Bestellung zurücksenden und wurde per Email mehrfach hingehalten und mit einem Gutschein vertröstet. Erst nach über einer Woche hin und her (meist ohne Antwort des Supports) wurde mir die Rücksendeadresse genannt: Ein Postfach in Amsterdam. Habe für 15€ ein Versandetikett gekauft und exakt wie verlangt adressiert. Nach ein paar Tagen wurde das Paket von DHL kostenpflichtig an mich zurückgesendet, weil es nicht zustellbar war.
Bestellt da auf keinen Fall. Das gibt nur Ärger.
2026年2月7日
自発的なレビュー
Essence Amsterdam からの回答
Hi Elias,
Thank you for sharing your feedback—we’re truly sorry to hear about your experience and understand your frustration.
At the moment, we’re unfortunately unable to locate any order details based on the information provided in your review. We take concerns like this very seriously and would genuinely like to investigate what happened.
If your order was placed with us, we kindly ask that you contact our support team directly with your order number or the email address used for the purchase, so we can look into this properly and assist you further.
We’re more than willing to help and would appreciate the opportunity to resolve this for you.
Warm regards,
Essence Amsterdam Customer Support
Great service
The stone was lost from my necklace after only wearing the piece for a short period. I decided to contact the customer service and directly got great service. Sarah was fast, kind and effective. The jewellery is beautiful and I will definately keep buying pieces here, so do my friends!
2026年2月2日
自発的なレビュー
Essence Amsterdam からの回答
Thank you so much for your kind review 💛
We’re glad we could help quickly and that you’re happy with the jewellery and our service. Your support (and recommendations to friends!) truly means a lot to us.
Warm regards,
The Essence Amsterdam Team
Essence Amsterdam からの回答
Thank you so much for your lovely feedback ✨
We’re really happy to hear you love the necklace and the quality. Enjoy wearing it, and we hope to welcome you back again soon!
Warm regards,
The Essence Amsterdam Team
My experience with Essense Amstadan was great and lovely
My experience with Essense Amstadan was a special one,I fell in love with the jewellery the very first day I saw it and this prompted me to make my other asap,as soon as it came it was just exactly as described,so gorgeous and lovely. Unfortunately I lost my it after just 2nd time of wearing it, I contacted the admin and the make every process of getting a new one a very smoothly one. I would recommend Essence Amsterdam for lover of good jewellery anytime any day,thank you.
2026年1月31日
自発的なレビュー
Essence Amsterdam からの回答
Thank you so much for sharing your experience with us 💛
We’re truly happy to hear how much you loved the jewellery and that it arrived exactly as expected. While we’re sorry to hear about the loss, we’re glad our team could make the replacement process smooth and stress-free for you. Your recommendation means a lot to us — thank you for your trust and kind words.
Warm regards,
The Essence Amsterdam Team
Totaal de verkeerde producten ontvangen…
Totaal de verkeerde producten ontvangen na 5 dagen wachten op mijn bestelling niks mogen ontvangen wat ik besteld had. Ring zonder dat het gegraveerd is en een armband die ik niet had besteld bestel blauw krijg ik groen en totaal verkeerd model. Na mailen klantenservice geen gehoor
2026年1月28日
自発的なレビュー
Essence Amsterdam からの回答
Thank you so much for your lovely feedback! We’re really happy to hear that you love the necklace and that the length is just right for you. Knowing you’d buy it again truly means a lot to us.
We hope you continue enjoying your piece, and we’d love to welcome you back anytime 💛
Warm regards,
The Essence Amsterdam Team
Essence Amsterdam からの回答
Thank you so much for your kind words! We’re really glad to hear you were happy with the prompt dispatch and found the costs reasonable. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to see you again soon!
Warm regards,
The Essence Amsterdam Team
Really happy with my experience
Really happy with my experience. The jewelry is high quality and looks exactly like the photos. Customer service was helpful and friendly, which made everything feel easy and reliable. Overall a very positive experience and I would definitely recommend this store.
2026年1月15日
自発的なレビュー
Essence Amsterdam からの回答
Hi Anel,
Thank you so much for your lovely review. We’re really happy to hear you had a great experience and that the jewelry met your expectations in both quality and appearance.
It also means a lot to know our customer service made the process easy and reliable for you. Thank you again for your support and recommendation.
Warm regards,
The Essence Amsterdam Team
Prachtige sieraden en geweldige klantenservice
Ik heb een ketting, armband en ring gekocht voor mijn zonen en ze zijn werkelijk prachtig. De jongens zijn er ontzettend blij mee. Wat voor mij echter minstens zo belangrijk is, is de klantenservice en die is hier echt uitzonderlijk goed.
Er zijn genoeg webshops die mooie sieraden verkopen, maar service maakt het verschil. Er kan altijd iets misgaan en juist dán laat een bedrijf zien wie ze werkelijk zijn. Word je gehoord? Wordt er meegedacht? En ga je uiteindelijk tevreden weg met de geboden oplossing?
Mijn ervaring was bijzonder positief. Sarah van de klantenservice was enorm behulpzaam, dacht actief met me mee en reageerde opvallend snel op mijn mails, zelfs in de avonden en in het weekend. Dat had voor mij niet per se gehoeven, zij mag natuurlijk ook genieten van haar vrije tijd. Maar het zorgde er wel voor dat mijn verwachtingen (die gebaseerd was op een misvatting) snel helder waren en dat we soepel konden schakelen om mijn vragen en uitdagingen op te lossen.
Daarom kan ik deze webshop van harte aanbevelen. Voor prachtige sieraden voor mannen én een klantenservice die echt het verschil maakt 🤍
2026年1月2日
自発的なレビュー
Essence Amsterdam からの回答
Hi Anouk,
Wow — thank you so much for this beautiful and heartfelt review. We’re genuinely touched by your kind words and by the trust you placed in us when choosing gifts for your sons. Knowing that they’re happy with their jewelry means so much to us.
Your message about service truly resonates with our whole team. You’re absolutely right: things can happen, but what matters most is how we show up when they do. We’re really glad you felt heard, supported, and well taken care of — that’s exactly what we strive for every customer.
Thank you again for taking the time to share your experience and for recommending us so warmly. We truly appreciate you.
Warm regards,
The Essence Amsterdam Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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