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Essential Bullion レビュヌ 

56
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TrustScore 5段階評䟡の3

2.8

金・銀取匕䌚瀟
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5぀星のうち1の評䟡

Untrustworthy seller! Placed an order for an 1oz krugerrand gold coin on 21/01/2025. Order 1289. Seller received payment and emailed order confirmation. Called back on 27/01/2025 and asked what happen... もっず芋る

5぀星のうち5の評䟡

A little slower than some bullion dealers for delivery but they kept me well updated and informed throughout! Great customer service and they accept a variety of payments like crypto and payment servi... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Got caught out with toning(wasn’t described online before purchase) and the year of the coin I expected wasn’t what arrived. They weren’t very bothered about trying to help resolve. They did offer a r... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have only been using essential Bullions sevices for a short while and I can say they have provided a great service so far. Great product at competitive prices and delivered in good time. No complain... もっず芋る

䌁業が回答したした

䌁業情報

  1. 金・銀取匕䌚瀟
  2. 金販売業者

圓該䌁業による蚘述

A privately funded Precious Metals Dealer buying and selling investment-grade bullion and bullion accessories.

連絡先

2.8

たあたあ

TrustScore 5段階評䟡の3

56件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.8

すべおのレビュヌ

(56)

過去12か月のレビュヌ数: 0件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Untrustworthy seller

Untrustworthy seller! Placed an order for an 1oz krugerrand gold coin on 21/01/2025. Order 1289. Seller received payment and emailed order confirmation. Called back on 27/01/2025 and asked what happened to my order as there was no update. Receptionist said they’ll call back but it didn’t happened instead I got an email asking me to send in my ID and address proof, I sent my credit card statement and copy of passport the statement was declined and passport was not clear so I sent another copy of my passport. My question is why id verification wasn’t done at the time of account registration or before payment is taken or soon after but simply waited for me to call you even after the payment is made. I was so disappointed with their levels of unprofessionalism and lack of business ethics I immediately asked to return the funds to which they went on that I must prove that it was me who made the payment. Really ? Don’t you know who made the payment ? And who funded the purchase and who’s asking the refund ? At this point I asked PayPal to step in and get the refund. On 02/02/2025 i received my refund. I have never received any apology as you messed up the order completely right from the start.

2025幎1月27日
自発的なレビュヌ
5぀星のうち2の評䟡

Be wary of unmentioned toning

Got caught out with toning(wasn’t described online before purchase) and the year of the coin I expected wasn’t what arrived. They weren’t very bothered about trying to help resolve. They did offer a return but I couldn’t be bothered with the hassle, so sold them privately instead. Fast shipment and easy to deal with. Once bitten twice shy, haven’t used since. Easily avoidable with better customer service and empathy.

2023幎5月11日
Essential Bullion ロゎ

Essential Bullion からの回答

Hi Daniel Holmes, looking at the review we believe you're referring to milk spots which is a known occurrence on silver, stating toning is incorrect. However, this is actually something quite rare for us since the majority of our inventory is brand new. So for silver coins 5-10% of the time it can happen - new or old. Also, to be clear you're referring to just x2 silver coins.

Not sure about the empathy comment or claim that we weren't very bothered. Please note we tried to help - we're open 24 hours - if we've been communicating and kindly asked you to return the coin for an exchange or refund - with us paying for the postage - then it's because we were trying to actually help and serve your needs. If as you've stated you couldn't be bothered then it's hard for us to help resolve the matter.

It's a little hard to understand why we've received this review as it does seem the coins you bought from us were both high in demand and clearly in a good enough condition for you to be able to sell them quickly and make money in the process.

Please note we usually get positive coin reviews, but we're always open to improving how we do things.

5぀星のうち5の評䟡

Very good service

Very good service. Arrived on time.
Very happy

2023幎5月15日
Essential Bullion ロゎ

Essential Bullion からの回答

Thanks for the review. Pleasure serving you and we hope to keep giving you the best service possible.

5぀星のうち5の評䟡

Great communication helpful and


Great communication helpful and friendly staff my product was posted on the day I asked spot on.

2023幎4月13日
Essential Bullion ロゎ

Essential Bullion からの回答

Thanks Lee. We're glad we could be of assistance. Anything you need from us do let us know and we'll be more than happy to help. Thanks once again for your review.

5぀星のうち1の評䟡

Purchased 14 of the same coin

Purchased 14 of the same coin. Of the 14 coins, 11 were flawed with Milk Spots, Abrasions and/or Gouges. Listing on the website said they were "New". Nope. Either they did not inspect them or they did inspect them and they shipped them to me anyway. Very sad. I am in the USA. This is the first time I have purchased from EB. I will see how they respond to this problem? It a shame there is a problem.

2023幎2月23日
Essential Bullion ロゎ

Essential Bullion からの回答

Hi Jimmy, we're glad you received your coins. Regarding the condition - we can confirm that 99% of all our coins and bars are new. On this occassion we'd like to resolve your concerns.

We do take this kind of feedback seriously and if you would like to return the item to us we are more than happy to give you a refund.

A member of our team from customer services will share with you our postal address, however, if there is anything else you'd like to add you can email: cs@essentialbullion.com or call us on (+44) 0203 633 9312.

*Please note that we're glad that you received your refund that week once the coins were received*.

5぀星のうち2の評䟡

I don’t think the price reflects the


I don’t think the price reflects the real value of what I bought. I would be very wary of buying from this company in the future. They offered a product at a certain price. It appears to be well above market prices but at that point there was information beyond my knowledge. I wouldn’t buy from Essential Bullion again without really checking the market first. Part of this is my fault BUT the product is well over price in my opinion

I note your reply, and I find this idea that you were suspicious about my email and records. Quite frankly ridiculous – I have a full audit trail of order and dispatch notices via email on the address provided – so that is very suspicious on your part!

The other point you make is the time frame for my Trust Pilot comments - I responded on the day Trust Pilot invited me so that is something you can discuss with them.

2023幎2月8日
Essential Bullion ロゎ

Essential Bullion からの回答

Hi David Turner, unfortunately you have not made it clear that the brand new product you purchased from us is in fact a very hard to find and source Copper Bar, which reflects its price - this is a product not really sold by other bullion dealers.

Also unfortunately you seem to be unaware that the retail price will always be higher than the spot price.

We initially were a little suspicious by your order and email address: Sia Associates Ltd. We can't find any record of you engaging with us about the nature of the product or the market.

It sounds like you were not sure about what you intended to order, you received a brand new product that was high in demand. A month later, you've now made a comment on this platform that you wish you had more in-depth knowledge about the Copper market. We would have been more than happy to advise but we didn't receive a phone call about your questions regarding the Copper market. We are confused about the rating in light of this, as this was outside of our control due to not receiving your market based questions. We do wish you the best going forward nonetheless, if you'd like to still talk about this - please call: 0203 633 9312 (24 hours a day and 7 days a week).

We are always wishing our customers the best support through our customer service, and value for money beyond bullion via our high net worth networks. Our goal is to continue to strive and help investors protect and generate wealth via our exclusive services.

5぀星のうち5の評䟡

Reliable and friendly

A little slower than some bullion dealers for delivery but they kept me well updated and informed throughout! Great customer service and they accept a variety of payments like crypto and payment services like klarna! Would highly recommend using these guys

2022幎12月15日
Essential Bullion ロゎ

Essential Bullion からの回答

Thanks for your review. We'll definitely keep striving to improve and innovate how we ship deliveries quicker. We also hope to continue to build on our customer service standards and relationship with you...

5぀星のうち5の評䟡

Always a pleasure dealing with EB

Always a pleasure dealing with EB, professional and excellent communications, highly recommended

2022幎10月1日
Essential Bullion ロゎ

Essential Bullion からの回答

It's indeed a real pleasure serving you. Our goal is to ensure you continue to get the very best service. We thank you as always for your business as a great client of ours. Kindest regards,

5぀星のうち5の評䟡

Good service and on time

2022幎6月7日
Essential Bullion ロゎ

Essential Bullion からの回答

Thank you Marc for your past and present orders. We hope to continue to serve you in the best way possible. Please do reach out for anything we'll be happy to help... Kindest regards.

5぀星のうち5の評䟡

sincere efforts

Company made sincere efforts to resolve the problems I had with my delivery

2022幎3月19日
Essential Bullion ロゎ

Essential Bullion からの回答

Thanks Omanike, we'll be here ready to serve you should you wish to use us.

5぀星のうち4の評䟡

Thanks

Would have appreciated some kind of certificate of authenticity. But all around brilliant service

2022幎3月11日
Essential Bullion ロゎ

Essential Bullion からの回答

Appreciate the feedback we usually provide certificates of authenticity for the bars and proof coins... we do hope to ensure we give you a brilliant service each time we serve you...

5぀星のうち5の評䟡

Fast delivery

Fast delivery
Thank you

2021幎11月15日
Essential Bullion ロゎ

Essential Bullion からの回答

Thank you Brett for giving us a try and your order. We hope we can continue to help you meet at pace all your bullion investment goals successfully...

5぀星のうち5の評䟡

I was initially hesitant to pay via


I was initially hesitant to pay via bank transfer but I was rewarded for trusting them. Quick and professional service. Would buy from them again.

2021幎10月17日
Essential Bullion ロゎ

Essential Bullion からの回答

Thanks for your kind words Andrew. Your trust is very important to us... We appreciate your feedback.

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