Esso レビュー 1

If I could give zero stars, I would. I have spent a month chasing Esso Consumer Care for a simple 500-point Nectar promotion that I legitimately earned.
The level of incompetence is staggering. Over the course of four weeks, I have dealt with at least four different agents (Maverick, John, Hershee, and Erica), each one more confused than the last.
First, they ignored my evidence. Then, they claimed I "didn’t win the competition"—despite it being a guaranteed promotional offer, not a contest. After I corrected them, they went silent for two weeks. Now, their latest "excuse" is that the points were loaded onto a "permanently deactivated card" I don't even use, while I used my active card for the fuel.
It is "all info is wrong" nonsense. They have the receipt, they have the correct Nectar number, and they have the proof of the offer. They would rather spend a month paying staff to write nonsensical emails than simply honor a 500-point promo.
Save yourself the headache. Don’t bother with Esso’s promotions; they have no intention of honoring them and will lead you in a circle of "Consumer Help Desk" hell until you give up.