Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... ãã£ãšèŠã
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My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... ãã£ãšèŠã
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From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... ãã£ãšèŠã
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The wrong colour came I emailed and no response I phones twice phone cuts you off being on hold for 20 mins very disappointed After reading this reply you need to change your advertising for this... ãã£ãšèŠã
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Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
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4.0
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The Rose was beautiful
The Rose was beautiful and the engraving was perfect. He loved it.
2023幎10æ21æ¥
Eternal Petals ããã®åç
Hello Amy,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
disappointed.
The item was well packed, but the gift inside was in pieces. Really disappointed for the price.
2023幎10æ12æ¥
Eternal Petals ããã®åç
Hello,
Weâre sorry to hear youâve been experiencing issues with the delivery of your order.
We use 3rd party courier partners to deliver our order and we try best practices to ensure there are no issues with the delivery. As we donât have complete control over their logistics sometimes issue can arise.
We've resolved your issue via email. Please let us know if you need any further help.
Kind Regards,
EP Team ð¹
Absolutely fantastic
2023幎10æ10æ¥
Eternal Petals ããã®åç
Hello Andrew,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Absolutely beautiful product
Absolutely beautiful product. Excellent customer service. Exactly how itâs described and worth every penny. Love Them and so will you!
Thanks so happy I ordered these for our mums. Will definitely order more in the futureâŠ..
2023幎10æ5æ¥
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Eternal Petals ããã®åç
Hello Leanne,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Excellent price great product
2023幎9æ20æ¥
Eternal Petals ããã®åç
Hello Douglas,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Eternal Petals ããã®åç
Hello,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Eternal Petals ããã®åç
Dear SG,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Eternal Petals ããã®åç
Dear Derbyshire,
We're so happy to hear that you loved our Service.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
A great gift for a loved one
A great gift for a loved one, well happy with the whole thing
2023幎8æ28æ¥
Eternal Petals ããã®åç
Dear Darren,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
I've not recieved the item I purcahsed
2023幎8æ30æ¥
Eternal Petals ããã®åç
Dear Daniel,
Please accept our apologies for the inconvenience. Upon checking, we see that your order is delivered.
Please note that you've placed order after working hours hence the order was shipped on next working day followed by weekend.
Let us know if you need any further help.
Best Wishes
EP Team
Eternal Petals ããã®åç
Dear Baz,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Delivered in bad condition
2023幎8æ10æ¥
Eternal Petals ããã®åç
Dear Rashid,
We appreciate you taking the time to review your experience, and we are very sorry for finding out that the item you have received did not match your expectations.
We take our reviews very seriously, so we want to rectify the issue by requesting you to send us a picture/s of the item received to our email support@eternalpetals.com for us to take the necessary actions.
Providing a great customer experience is very important to us, and we would like to do everything we can to make things right for you.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team ð¹
Eternal Petals ããã®åç
Dear Carol,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
I still have not received my package
I still have not received my package. The delivery hasnât updated in two days. There hasnât been any follow up on where my delivery is.
2023幎8æ7æ¥
Eternal Petals ããã®åç
Dear,
Weâre sorry to hear youâve been experiencing issues with the delivery of your order.
We use 3rd party courier partners to deliver our order and we try best practices to ensure there are no issues with the delivery. As we donât have complete control over their logistics sometimes issue can arise. Weâve forwarded your feedback to concern courier team to ensure this doesnât repeat.
We've resolved your issue via email.
If youâve any further issue, then we request you to please reach out to us on our email support@eternalpetals.com
Kind Regards,
EP Team
Shipping was faster than expected
Shipping was faster than expected. They were packaged very securely to avoid any transportation damage. They are beautiful....my wife loved them. They come with care instructions so you are not guessing.
2023幎7æ31æ¥
Eternal Petals ããã®åç
Dear George,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Eternal Petals ããã®åç
Dear Dawn,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team ð¹
Not a surprise any more
They done OK easy to use website and order but when sending it to another country I paid the delivery charge which was asked by eternal petals but got a message from customs in that particular country for more money eternal petals should have said that during the ordering of goods the surprise has now turned into a bit of a nightmare the person receiving having to pay customs and hopefully get it before they leave the country to come home
2023幎7æ26æ¥
*** Scam Alert ***
*** Scam Alert ***
Ordered 13-Feb-2023 - still not delivered
140 days later, they sent an invoice
Still not received the goods
Top Tip: KEEP CLEAR, if you have ordered and being ignored, contact your credit card company and report the scam.
There seems to be a robot response to any comments thanking us for being gullible and please contact support at blah blah blah - guess how many times I've had a response? Yep, it's a delaying scam !!!
2023幎7æ2æ¥
Eternal Petals ããã®åç
Hello Bob,
Please accept our apologies for the inconvenience.
Due to unprecedented surge in order volume during valentines week followed by operation issue we had delays in order delivery. We've taken necessary steps to ensure it doesn't repeat.
Regarding your order, the refund of the total order has already been issued to original mode of payment.
While we understand that the current scenario was not as per your expectations but we hope you'll give us a chance to serve you and make you happy in near future.
Best Wishes
EP Team
Itâs nice but they changed the box.
Itâs nice but they changed the box for a âmore expensive oneâ without offering me a choice or free upgrade, plus the vat at the end is naughty we are retail customers not wholesalers who add the vat on top of pricing, lettering is tiny and very average, every option is on top of the first price they show so no proper box I assume that was classed as gift wrapped as I say nice but very misleading advert but thatâs FB for you lesson learnt !
2023幎7æ6æ¥
Appalling customer service
Appalling customer service, no response to multiple emails or online chats.
2023幎7æ3æ¥
Eternal Petals ããã®åç
Dear Richard,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We request you to please reach out to us via email on support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Teamð¹
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