Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said woul... もっと見る
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the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. becaus... もっと見る
企業が回答しました
Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was co... もっと見る
企業が回答しました
I was forced to pay an extra $100 when my roses were delivered. You could have told your customers this prior to order, but you chose not to. Not only will I never be ordering again, I will be sure to... もっと見る
企業が回答しました
企業情報
当該企業による記述
Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!
連絡先
705 Bedford Ave, 11710, Bellmore, 米国
- 8884402255
- sales@eternalroses.com
- eternalroses.com
Late delivery poor customer service
Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said would be dealt with and the order would be completed in the next 1 to 3 days. Still got no tracking details. Asked for an update on my order, which is now a late birthday gift, and got a long spiel about Xmas and post and shipping, but no update as to what stage my order is actually at. Gave me 15% off my next purchase... No thanks. Won't be ordering again
My ring finally arrived today and despite paying for engraving it has arrived with no engraving. Absolutely awful service. Waited an extended amount of time for the item then arrives without engraving. Have emailed for a refund but not holding my breath.
2025年12月2日
自発的なレビュー
3 Stars Because My Ultimate Star Outcome Is Still To be Considered
I ordered two gifts for my partners birthday, paying a substantial amount for the gifts, insurance and the delivery. The tracking system i have to go through keeps saying 'error' and for some reason, the wrong postcode is on the delivery address although i know i put it in correctly. I emailed this morning and the lady who i spoke to called Chrissy said there were no orders under my surname - She asked for the order numbers and proof the money came out of my bank... I sent said proof and haven't heard anything back. I said that it would be great if they could contact the courier and change the postcode before it's shipped out for delivery and have heard nothing! Said i'd even contact them myself, if she would send me the details and i've heard absolutely nothing. I really hope something is able to be done about this or i'll leave reviews everywhere.
2025年8月26日
自発的なレビュー
My mom received this as a gift and I…
My mom received this as a gift and I thought it was lovely. then I sent one to my friend and she loved it! Perfect rose in a pretty little pot and the box it comes in is just as nice!
2022年8月26日
My purchase delivered on Friday.I am…
My purchase delivered on Friday.I am satisfied.
2022年9月16日
自発的なレビュー
Received my order today beautiful red rose
Received my order today . It is beautiful. I am very satisfied with it.
2022年9月8日
Unacceptable damaged roses
Your roses were delivered damaged and your response to my requests were never followed through. Didn’t receive timely responses and there was negligent customer service to address my requests.
I had trusted in your product and your service.
Never again will I purchase.
Rosemary Arevalo
2022年9月1日
Eternal Roses® からの回答
Hello! We apologize for any inconvenience you may have had with our service. We see that our Customer Service team has in fact been in touch with you and hope that the issue can be resolved accordingly.
requested cancelation and go no reply
I requested a cancelation and received neither reply nor refund with a full month to go before delivery date.
What I did get was a request to rate customer service... so 0 stars for 0 response I suppose. Just about as disappointing as why I had to cancel in the first place.
2022年8月31日
Eternal Roses® からの回答
Hello. Review of your order shows that a request to cancel is in process. As the request was only recently received, it does take time to go through our system. A reply to your request is forthcoming once the cancellation has been completed. Leaving this kind of review for a business that is doing what you asked after a custom made item has been prepared for you is unusual. While we wish you the best, please enjoy your online shopping at other retailers in the future.
Delivery was 5 days late
Delivery was 5 days late. Waste of giving a gift when it doesn't arrive on time or near the date.
2022年8月30日
Eternal Roses® からの回答
Hello, We see that your order was placed on a Monday and shipped the following day with your chosen method of UPS Ground. As shown during checkout, this transportation method is 3-5 business days. As the item shipped out on schedule, within 24 hours, and with the chosen method of shipping made by the customer, the delivery issue cannot be attributed to our company. While we are sorry for any inconvenience, review of the transit time for this method of shipping could have changed the outcome of this delivery.
Eternal Roses® からの回答
Wonderful, thank you for sharing!
It was not on time but still gorgeous.
2022年8月23日
Eternal Roses® からの回答
Hello and thank you for letting us know, we apologize for any delay in delivery and will work to improve any process that may have led to this inconvenience.
I got charge a $50 delivery fee for a…
I got charge a $50 delivery fee for a next business day delivery. I will never again and do not recommend. Tried calling the store no one picked up during business hours. It’s all a fraud
2022年8月23日
Eternal Roses® からの回答
Hello! Review of your order shows that you selected our local delivery option which in which that was the fee. We offer many options for shipping and delivery, and allow each customer to choose from any available option. We also responded to each of your emails and explained this at that time. Please provide the full information when offering your review. All reviews are appreciated and helpful when they are honest and complete. Thank you!
First time experience with internal…
First time experience with internal roses. Not computer savvy overheard about these roses so thought I would try them for my mom‘s birthday and went on the website and they delivered exactly what I asked for exactly when they said it was they have confirmed with emails they keep up with things 100% satisfied and look forward to sending more roses like this to my family and friends well worth it thank you. P. S. For not being computer savvy I thought the website was very easy to navigate thank you
2022年8月22日
Eternal Roses® からの回答
Thank you for taking the time to write about your experience, it means a lot that you did.
Sent an arrangement for a colleague who…
Sent an arrangement for a colleague who lost her mother. She was overwhelmed with delight at her gift. She said it was absolutely lovely!
2022年8月20日
Eternal Roses® からの回答
We are always glad to hear that about how people can help in times like this, nice to know we were a small part in helping lift their spirits.
Super easy to order and the roses…
Super easy to order and the roses arrived on time and in great shape.
2022年8月19日
Eternal Roses® からの回答
Very glad to hear about your experience, thank you for sharing!
I paid for expedited shipping because I…
I paid for expedited shipping because I needed before I went on a trip. It showed up a day late and I couldn't give the gift until after I got back
2022年8月17日
Eternal Roses® からの回答
Hello! Review of your order shows that it was made at 4:42 pm on the 8th and shipped out the next day, meeting our stated 24 hour window, with the shipping option chosen. No issues with the UPS service were reported. Please feel free to contact UPS about their delivery services to you and provide a review with them. Thank you!
Old looking roses
Roses looked old and the edges of the petals were cracked and broken. Very disappointed after all the money I spent on them. I expected better.
2022年8月15日
Eternal Roses® からの回答
Hello! Records indicate that our Customer Service team has requested photos of this issue in order to verify. Once reviewed, we will see what assistance can be provided in this regard.
The roses are beautiful and smell…
The roses are beautiful and smell great. Strongly recommend these beautiful roses.
2022年8月8日
Eternal Roses® からの回答
Thank you for letting us know! We are happy that you have had such an experience with us.
Ordering process was a breeze
Ordering process was a breeze, product arrive, beautiful packaging.
I would recommend this to anyone looking for a special gift for that important person in you life!!!
2022年8月3日
Eternal Roses® からの回答
We appreciate you offering this review and are very happy that you found everything as perfect as you had expected.
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