Patagonia レビュー 73

Ze zijn helemaal niet duurzaam bezig.
Als je reperatie verzoek indiend krijg je een DHL verzend label die niet werkt. Verspilde tijd om mijn item intepakken en het printen van het label. Patagonia reageert niet op mijn email dat het label niet werkt.

L’esperienza con il servizio clienti di Patagonia è stata deludente. Dopo aver acquistato un capo da €300 ho chiesto la sostituzione con uno da €230 più adatto alle mie esigenze. Il customer service ha autorizzato una procedura “straordinaria”, ma solo alla fine ho scoperto che la differenza di €70 non sarebbe stata rimborsata. Nella risposta ricevuta mi è stato confermato che in futuro indicheranno meglio questa condizione, riconoscendo quindi che non era stata comunicata prima. Peccato che, nonostante ciò, non sia stata presa in considerazione una soluzione equa anche in via eccezionale. Da un brand con questi valori mi sarei aspettato maggiore trasparenza e attenzione verso il cliente.

Uhyggelig ringe kvalitet!

Tager skyhøje priser, men kavliteten er så ringe, at man skulle tro de bestilt på TEMU!

lynlås på trøje går i stykker efter 2 gange, brugt max 5 timers sammenlagt.
Reklamation?? De vil have man skal betale for at få fejlen udbedret, selvom man tydeligt kan se, at det IKKE en fejl opstået ved uhensigtsmæssigt brug.

Aldrig nogensinde mere billig bras fra Patagonia!!

Embarrassing customer service.

Bought 3 hoodies for my kids for Christmas present.
However I got a down jacket and a thrift.

After a longer (2 months) quarrels with image and tags information etc. they send me a returnlabel to return the items.

On the 15/01/26 I sendt the items back.
They were delivered on their hub on the 17/02/26.

Now 28 days later I have stille not got my refund.
No communication, no information at all, despite sending 5-6 messages.

Never again would I dare buying online or Patagonia at all.

Vergognoso e imbarazzante – esperienza pessima

Mai provato un imbarazzo simile con un brand che si vanta di essere “etico” e “attento al cliente”. Regalo di Natale restituito nei tempi, confermato, tracciato… e a oggi il rimborso NON è ancora arrivato per intero. Siamo ben oltre il limite della pazienza.

Ho dovuto scrivere più volte, perdere tempo, spiegare sempre la stessa storia come se fosse la prima volta, ricevendo risposte vaghe, lente e totalmente inconcludenti. Nel frattempo io resto senza regalo, senza soldi e con una figuraccia clamorosa fatta per colpa vostra.

È davvero imbarazzante che un’azienda come Patagonia, che fa grandi discorsi su valori, sostenibilità e correttezza, non sia in grado di gestire un semplice rimborso in modo serio e professionale. Se questo è il livello del servizio clienti, c’è poco di cui vantarsi.

Esperienza pessima, gestione inaccettabile e totale mancanza di rispetto verso il cliente. Di sicuro non acquisterò più nulla e sconsiglierò il brand a chiunque. Vergognoso.

I'm having a bad experience with this website. Ordered a rain jacket for an expedition to Kilimanjaro on the 13 of January, received an email saying that "your order is on its way" on 14 January, but since then nothing happened. Today, 22 of January, DHL website still says that Patagonia has created a label for the shipment, but no item was delivered yet to DHL. So, no order is" on its way" yet; contacted Patagonia customer service yesterday but it seems they take quite sometime to react. No answer from them. Probably would need to cancel the order and buy elsewhere to get something in time for the expedition.

The jacket I ordered was delivered very quickly and packaged really well,very happy with my first purchase.

Cela fait plusieurs fois que je commande chez Patagonia car je trouve que les produits sont de qualité.
Lors de ma dernière commande, j’ai fait une erreur de taille. Retour, remboursement et nouvelle commande sérieux et rapides.

Ho contattato Patagonia per sapere dove poter reperire le ruote del mio trolley, danneggiate durante l’ultimo viaggio. Mi hanno confermato che me le avrebbero spedite gratuitamente, ma purtroppo la prima spedizione non è mai arrivata. Dopo averli ricontattati, hanno provveduto ad inviare un nuovo set tramite corriere: consegna puntuale a casa in pochi giorni, direttamente dall’Olanda.
Servizio impeccabile e grande professionalità.

Rits van mijn fijne jas was stuk. Zeer goede en gratis reparatie en verzendservice en de jas was veel sneller terug dan ik dacht. Zeer tevreden.

Patagonia lost my jacket in the repair process (as offered on the website). They did offer me to pick a new one from the website, but I was not allowed to pick any jacket that resembled the one that was lost (in terms of style, features and material - for example mine was gore tex) as they said those jackets were too pricey. I therefore ended up with a jacket worse than the one I initially handed in for repair.

I had a very negative experience initially in trying to get my Patagonia jacket repaired.

I sent my Patagonia raincoat off for a repair nearly a month ago. I received an email saying it would be repaired a few days after I shipped it.

Two weeks later I received another email saying it would not be repaired with an offer to recycle it for me. I got no response to my emails back for over a week. I eventually tried calling and got through to a very helpful agent who took my issue on and worked through to resolution.

Long story short I am now waiting on a replacement coat. Would have rather had my original coat repaired. But failing that this is a generous fix by Patagonia, and it has renewed my faith in their ironclad guarantee.

J'ai envoyé une doudoune qui a plusieurs années en réparation aux équipes de Patagonia. Non seulement je n'ai rien payé pour ce service (ni les frais de port, ni les réparations), mais en plus, tout a été parfaitement géré avec une excellente communication tout au long de la procédure. Je suis vraiment reconnaissante à cette marque soucieuse de l'environnement de faire tous ces efforts pour donner une seconde vie à nos vêtements et éviter du gaspillage et de la sur consommation. J'ai plusieurs vêtements de cette marque, et j'en ai toujours été très contente! Encore merci à vous!

Habe leider erst Monate nach dem Kauf, als ich das erste mal mein Crewneck anprobierte ein großes Loch entdeckt, welches von der Produktion stammt. Schlechte Qualitätskontrolle, oder Qualität.

Patagonia - Wetsuit: Schwer enttäuscht! Bereits nach zweiwöchigem Gebrauch platzen die ersten Nähte auf. Nach drei Wochen sind da bereits 4 Löcher im Wetsuit, teilweise faustgross. Telefon mit dem Kundenservice: Patagonia zahlt maximal 70 Franken an die Reparatur in der Schweiz.
Das Produkt ist wesentlich teurer als andere Wetsuits und hält nicht, was es verspricht. Ich werde nie wieder einen Wetsuit bei Patagonia kaufen!

Har beställt två olika plagg vid två tillfällen den senaste månaden. Var lite skeptisk när jag såg de tveksamma betygen här på Trustpilot, men provade ändå. Är mycket nöjd, paketen kom till mig efter ca 4 dagar, allt har bara varit bra. Har ingen koll på återköp, men om man beställer och det passar går det undan och är inga problem. Mycket nöjd med produkterna oxå, köpte en Houdini jacket (väldigt lätt vindjacka) sedan en Men's R1® Air Full-Zip Hoody.

Ich habe 2019 den Patagonia Women's Tres 3-in-1 Parka gekauft und war zunächst sehr zufrieden. Der Parka ist funktional, bequem und sah nach einem hochwertigen, langlebigen Produkt aus.

Doch nach drei Wintersaisons zeigten sich Löcher am unteren Saum der Daunen-Innenjacke – trotz ganz normaler Nutzung. Die Füllung entwich deutlich sichtbar. Ich habe die Stellen mit geeignetem Reparaturband abgeklebt, doch auch das scheuerte durch. Mittlerweile sind es sechs beschädigte Stellen, darunter auch ein Ärmel.

Die äußere Hardshell-Jacke ist noch einwandfrei, daher wollte ich nur die Innenjacke ersetzen. Aber das ist nicht möglich – Patagonia verkauft ausschließlich das Set. Für ein Unternehmen, das sich Nachhaltigkeit und Reparaturfähigkeit auf die Fahne schreibt, finde ich das nicht nachvollziehbar.

Ich habe mich an den EU-Kundenservice gewandt. Eine erste Antwort kam schnell: Man bot an, eine Reparatur zu prüfen. Ich schickte wie gewünscht Fotos und weitere Informationen – und hörte seit über fünf Wochen nichts mehr. Auf zwei weitere Mails kam keine Antwort, telefonischer Kontakt war nicht möglich, Rückrufbitten blieben unbeantwortet.

Fazit: Produkt okay, aber die Versprechen von Patagonia zu „reduce, repair, reuse, recycle“ werden nicht eingelöst, wenn man weder Ersatzteile bekommt noch eine funktionierende Kommunikation mit dem Kundenservice hat. Leider enttäuschend – ich werde keine weiteren Produkte von Patagonia kaufen.

Product developed fault within a month and sent in an item for repair then after more than 6 weeks, i'm yet to hear anything. Low quality high priced items with terrible customer service.

A stunning company, customer focussed, responsible product materials and world class customer service.

Just received my repaired 12 year old Down Sweater, excellent quality repair, no charge for postage or repair, the best out there for outdoors.

I’ve been a loyal Patagonia customer for years. Over half of my wardrobe is Patagonia because I truly believed in their values and especially their so-called Ironclad Guarantee. But now I see it’s just empty marketing.

I recently contacted customer service after learning that some Patagonia products may contain PFAS, dangerous and potentially cancer-causing chemicals. I provided the product codes and asked if they could confirm whether any of mine contained PFAS. Their response? “We don’t know, we don’t keep a database.” How can a brand that prides itself on responsibility not know which of their products contain toxic substances?

My main concern was a Torrentshell STY83802 jacket I’ve barely used. I simply asked to exchange it for the exact same model, but without PFAS, using their beloved Ironclad Guarantee. Their answer? A flat NO.

So what’s the point of this guarantee? What’s the point of all their talk about sustainability, health, and ethics if they won’t support a customer who’s just trying to feel safe wearing their clothes?

I will never buy Patagonia again. A brand that claims to care but refuses to take real responsibility for the harm their products may cause.