Unexpected $1,599 charge and unresolved refund request
I barely used Euka, for less than a week. On September 26, 2026, I was charged $1,599 for a three-month Growth subscription. The charge was unexpected, and I did not intend to continue the paid subscription.
I requested a refund on October 14. Support replied that day and said they had referred the payment and refund request to accounting. I sent the transaction proof they requested, followed up on October 15, and sent the matching account and invoice details on October 21, copying the CEO.
As of October 27, there has been no further reply or refund decision in that email thread. I have asked for a full refund and the original checkout disclosure and acceptance record for the quarterly plan.
I am disappointed with how this billing issue has been handled. I will update this review if Euka resolves my issue.