I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% ack... もっと見る
所在地
所在地を変更Unit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA. Grantham, GB
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Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D Customer support was very helpful in confirming that they... もっと見る
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
Lovely staff, very friendly and always helpful when I’ve had any queries.
企業情報
Eurocell plc - Grantham について
当該企業による記述
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
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WINDOWS
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Unit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA., Grantham, 英国
3.9
ほぼ満足
12件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good communication from store
Good communication from store, and even arranged delivery early. I would definitely use again.
2026年3月22日
Thank you April!
I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% acknowledge I was a hard customer to deal with but despite that April made me feel heard, understood and valued. I personally would’ve hung up on myself but she stuck it out and we came to a resolution. Thank you again April and for anyone who is about to call to complain please remember (better than I did) that your frustration is misplaced. Wishing April and the team all the best.
2026年2月2日
自発的なレビュー
Let down again.
Again, very disappointed. Ordered on the 19/08 for delivery, it’s now the 24th and I’ve heard nothing. This is now my 2nd recent order the 2nd time I’ve been let down. Delays like this cost the customer money and reputation.
Delivered on the 26th. No communication to advise this, just turned up.
2025年8月19日
Eurocell plc - Grantham からの回答
Hi Paul
Sorry to hear about the negative experience you've received. I believe your order has now been delivered.
Many thanks Eurocell.
Great customer service
Lovely staff, very friendly and always helpful when I’ve had any queries.
2025年4月11日
自発的なレビュー
Despite 1hour click and collect AND…
Despite 1hour click and collect AND phoning to ask the manager if our goods were ready for collection and being told they were - arrive having arranged a can and a nearly 50 mile round trip to be told they were items were reserved for someone else- so cross
2025年4月8日
Eurocell plc - Grantham からの回答
Hi Owen we are sorry to hear about the experience you have received, we have investigated this further and been advised the branch have provided you with an alternative colour on the day. Warm wishes Response Team
No contact to say order ready
2025年2月21日
10/10 delivery speed
Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D
Customer support was very helpful in confirming that they had delivered that quickly and where quite helpful in general!
2024年11月13日
自発的なレビュー
Failed service …
I have had a delivery of a large order windows and doors cancelled now 4 times .This has delayed all other work left my property unsafe . I’m not informed until the day of delivery very disappointing Still haven’t got the product Only the manager seems to help with communication
2024年10月2日
自発的なレビュー
Eurocell plc - Grantham からの回答
Hi Anita
Thank you for your feedback.
I'm sorry to hear about the negative experience you've received.
Whilst investigating the order further it has been established the order has been placed with a third party installer.
We have made contact with the local Eurocell Branch who will update the customer direct . Many thanks, Eurocell
Promise and then execute as promised!
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
2023年5月11日
自発的なレビュー
Small Order
Only placed a small order but was very pleased with the service. The Grantham staff were very friendly and had my order ready for me to collect.
2022年7月22日
自発的なレビュー
Eurocell plc - Grantham からの回答
Good afternoon Steve,
Thank you so much for your 5* review! I will pass your kind comments onto our Grantham branch.
Many thanks,
Charlotte @ Eurocell
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