I recently ordered a small amount of cladding from Eurocell Isle of Wight which was delivered exactly when expected. Unfortunately a few days later we realised there was an item missing and spoke t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Service and pricing at the branch in Newport on the Isle of Wight is great and the team is very helpful
Excellent service and product availability from the Staff at our Isle of Wight Branch.
Stacey on the Isle of Wight was great to do business with, efficient and friendly.
企業情報
Eurocell plc - Isle Of Wight について
当該企業による記述
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
連絡先
Unit 6, Barry Way, PO30 5GY, Isle Of Wight, South Coast, 英国
- 01983 525587
4.2
ほぼ満足
37件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Eurocell Isle of Wight
Great range of products at competitive prices, prompt delivery and great staff.
2024年6月12日
The delivery took nearly 4weeks and…
The delivery took nearly 4weeks and would have expected a courtesy call at least once a week to confirm why the order was taking so long and as a minimum apologise for not achieving the specified delivery period. There should be more training with regards to customer communication
2024年5月23日
Eurocell plc - Isle Of Wight からの回答
Good Morning Donna, I'm Sorry to hear about the negative experience you've received.
I have passed the information across to the delivery team in branch to investigate further.
Huge apologies again Donna.
Delivery delays - good product
UPDATE:
Received response on Trust Pilot Review Reply from Eurocell plc
17 May 2024
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell Good product, but process took too long to arrive.
Yet to hear anything back from the investigation from 17 May to 4th July.
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Ordered online on 24th April (showed as in stock), phoned next day to ask when it would arrive, told it wasn't in stock so would be following week. Received 2 out of 3 of my order following week, then 9th May received the rest.
Good product, but took far to long and too many phone calls along the way to receive what was described as 'in stock' when purchased.
2024年4月24日
Eurocell plc - Isle Of Wight からの回答
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell
Eurocell plc - Isle Of Wight からの回答
Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Eurocell
Very quick delivery
I received my order the very next day with a phone call to check I would be in. Staff were very friendly, great service.
2024年4月11日
Staff are friendly and helpful
Staff are friendly and helpful. They offer assistance when you need it.
2024年3月29日
They never had any of the product I…
They never had any of the product I bought online inshore when I went to collect it even though it was showing as it stock and from staff reaction this happens a lot as a trade customer I have never had any joy with this branch since it opened its in store prices are beyond a joke to get a better price you need to order online then hope they will actually have it in stock when you get there
2024年2月14日
Eurocell plc - Isle Of Wight からの回答
Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of our Response Team will be in touch. Many thanks, Eurocell
Service and pricing
Service and pricing at the branch in Newport on the Isle of Wight is great and the team is very helpful
2023年7月13日
自発的なレビュー
Always Excellent Service & Products
Excellent service and product availability from the Staff at our Isle of Wight Branch.
2022年12月12日
自発的なレビュー
An excellent company to deal with
An excellent company to deal with, great communication. I would definitely recommend Eurocell Isle of Wight. Special thanks to Dan. Great customer care.
2022年7月14日
自発的なレビュー
Eurocell plc - Isle Of Wight からの回答
Good afternoon Jeni,
Thank you so much for leaving us a wonderful 5* review!
I will pass your comments onto our Isle Of Wight branch.
Many thanks,
Charlotte @ Eurocell
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