I want to take this opportunity to thank Kevin at the Tewkesbury branch for his help with a small domestic project I have been working on. He was a great help and the other staff are good to. I recomm... もっと見る
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レビュアーのコメントを見てみましょう
Great service and excellent advice provided by Dean in the Tewkesbury branch. Very helpful in providing solutions to my complex project.
Great product quick delivery
Easy to order and delivered ahead of estimated time
企業情報
Eurocell plc - Tewkesbury について
当該企業による記述
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
連絡先
Unit 1, Tewkesbury Trade Park, GL20 8UQ, Tewkesbury, Central & South Wales, 英国
- 01684 276497
3.2
まあまあ
14件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service with very Helpful Advice
Great service and excellent advice provided by Dean in the Tewkesbury branch. Very helpful in providing solutions to my complex project.
2026年3月13日
What an absolute disgrace of a company
What an absolute disgrace of a company, I ordered skirting board, door trims etc, over £109,and ordered on 1st march,delivery normally within two days, after taking my money straight away they they still have not delivered items, no communication whatsoever, I have contacted the Tewkesbury branch on two occasions, they promised me delivery would be on 11th or 12th, today they said due to an error it will now be on 17th, the worst part is I told them I would be on holiday from the 13th, took no notice of that.
So I haven't received any of the items I ordered and now have to contact my bank to claim the payment back, completely disgraceful customer service from this company.
2026年3月12日
自発的なレビュー
Eurocell plc - Tewkesbury からの回答
Hi Kevin,
We’re sorry to hear about your experience with the communication from our Tewkesbury branch and that we were unable to fulfil your order within the expected timeframe.
Unfortunately, these particular items are not stocked in our branches, which resulted in a delay while the branch waited to receive them. We understand how frustrating this can be and apologise for the inconvenience caused.
As discussed during our earlier telephone conversation, your order has now been cancelled and a full refund has been processed back to your original payment method.
Thank you for your understanding.
Ordered item as it said branch was open…
Ordered item as it said branch was open onsite. Arrived at branch to find note on door with closure dates. Wasted journey and couldn't complete my job. Would.have been better if website was updated to show alternative hours.
2025年12月6日
Eurocell plc - Tewkesbury からの回答
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, This has now been updated on our website ,
Sorry for any inconvenience caused.
Many thanks, Eurocell
Ordered online for delivery mon 24 th…
Ordered online for delivery mon 24 th contacted order online email 27th email sent to branch to arrange delivery and to contact customer
Guess the outcome no response
Probably better to spend a little bit more and choose a company from china because it will arrive quicker
Or don’t do what I did drive somewhere else and pick it up?
2025年11月24日
自発的なレビュー
Eurocell plc - Tewkesbury からの回答
Hi Steve, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Eurocell
When's it going to be delivered - who knows?
Ordered the product and received immediate order confirmation. Heard nothing since about a delivery date - am I meant to wait in everyday and put everything else on hold? Quite poor for this day and age.
2025年10月17日
Eurocell plc - Tewkesbury からの回答
Hi, Sorry to hear that you haven’t received your order yet. We’re currently looking into this and one of our team members will be in touch with you shortly to provide an update.
Thank you for your patience.
Kind regards,
The Eurocell Team
Brilliant team to deal with
Brilliant team to deal with ! Nothing is to much trouble - well done !
2023年8月17日
自発的なレビュー
Good service, good staff
I want to take this opportunity to thank Kevin at the Tewkesbury branch for his help with a small domestic project I have been working on. He was a great help and the other staff are good to. I recommend the Tewkesbury branch to you.
2022年9月27日
自発的なレビュー
I phoned the Tewkesbury branch at 4…
I phoned the Tewkesbury branch at 4 o’clock on the Monday and ask if they had a certain item in, but they did not, so the Gentleman on the other side of the phone said he could get it here by 7:30am the next morning, he was true to his word
2022年8月19日
自発的なレビュー
Good old fashioned service…
We received good old fashioned service with a smile today from the new manager Kevin and his assistant of Tewkesbury Eurocell depot, excellent service thank you. L&L Installations
2022年8月11日
自発的なレビュー
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