Euronics Ireland レビュー 221

Absolutely atrocious organisation. Items on their website state "lowest price in last 30 days" even if it was cheaper yesterday. Their website states "fast nationwide delivery" 1 - 3 days for small appliances but as you can see from other reviews this isn't the case. When I contacted them about my order they stated that the item was on back order and expected to be in within 2 weeks. After some prodding the chat agent admitted that they order items from their suppliers when you order from them. They are nothing but glorified middlemen. You pay them then they go buy it from someone else and send it to you. Everything about them during my experience has been dishonest. I have documented all of it and will be contacting consumer rights... Etit: as per your reply: I'm aware of what your "lowest price in the last 30 days" is intended to reflect. However when I purchased the item from you the price wast listed at 124.99 and that was stated as the lowest price in the last 30 days. 3 days later thr price has been raised to 149.99 and the website still listed the item as the lowest inn the last 20 days. So your verified system is incorrect or you are straight out dishonest. I should have read the reviews here first as there is definitely a patern of these experiences. Message just recieved from your own chat agent. "Hi Michael, I have received an update in regard to the online pricing message regarding the unit you bought and it was indeed an IT error, and it has been raised with the developers. I have attached a screenshot of the price history for clarification."

Purchased washing machine in Ennis branch.
Took 21 days to be delivered to Shannon.
I contacted them several times during this time span only to given excuses blaming their courier. The final straw was a promise I would receive an email from the courier the day prior to delivery (on day 21) and guess what! No email of course. Reported again to Euronics as I needed someone to be at the house to receive the goods. They, Mairead, replied via email saying the courier's messaging system had broken down.
Well, I Never!
A laugh and a lesson learned.

And just reading their other reviews on this site now. The pattern is evident. Wish I had seen this prior to decision to purchase from them.

Update: Euronics replied to this review and have only confirmed further the complete lack of customer service
What merchant would ever want to come under such a brand name where it's ethos is so denigrating towards consumers.
Furthermore, order still took another week and delivery driver was shockingly unprofessional.
FYI
And 'customer servive' has not been in contact as they would like to have one believe in reply.

I ordered an 'in stock' item from their website as a Christmas gift. Ten days past and the item still hadn't shipped so I emailed them only to be told that they didn't even have the item and would have to refund me! That left me scrambling to source a replacement before Christmas day. They made no effort to contact me to tell me they didn't have it (they claimed they sent me an email but it didn't exist and they didn't bother to pick up the phone to call). I would have been left sitting there on Christmas Eve wondering if it was going to arrive. Sorry, but their service is unreliable.

This is a review of the "N17 Superstores" Euronics outlets. We bought a washing machine from them in March 2024 and in July 2025, it developed a fault with the door locking mechanism. We contacted customer service but were told that the manufacturer only provides a 1 year warranty; when we questioned their obligations as retailers under the Sale of Goods and Supply of Services Act, we were informed that "Given that you have been using the machine for over a year, this would indicate that it met those standards at the point of purchase". I went to the shop in Ballina and the lady there told me that "the warranty depends on the manufacturer, we just sell the appliances so it really has nothing to do with us".
After a lot of back and forth, the company agreed to cover the cost of a call out which resolved that issue.

However, one month later, the machine developed another unrelated fault; we again contacted N17 Superstores customer service only to receive the same reply about the machine not being covered under warranty and that it was our responsibility to arrange a service call out for it, etc. Again after much back and forth and when we had just started to raise a case with the Small Claims Court, the retailer came back to say that the manufacturer had agreed to replace the machine.

Ultimately we received a replacement machine but only because we refused to be pawned off by their customer care representatives. A large part of buying from local retailers like this is that you're happy to pay a little extra because you expect a slightly better level of customer service. In our experience, this is not the case with N17 Superstores

I don’t usually leave bad reviews but the experience with euronics was so poor I had to. Made an order 3 weeks ago or more bought 3 items 2 arrived they forgot to give the 3rd appliance to the courier so I was told I would have it the following week they then sent out a completely different appliance so courier had to take back again and have been waiting since was told I’d get an update soon as possible 8 days later still none has held everything up for weeks now and instead of being able to tell me when it is due to arrive they preferred to give a refund that I still haven’t recieved and is through humm so will hold everything up even further till I can sort a replacement very disappointing will never be ordering again.

I have ordered panel heater and it arrived within 6 working days from Poland to Ireland.
This is my second one from them and it works brilliantly to heat up a small room at a low cost. It was cheaper to order from Poland then from ebay.

I don’t normally leave reviews but I just have to for this company, I ordered a washing machine online and I could not get it delivered, there was constant excuses as to why not so I cancelled the order after over 2 weeks of waiting. Don’t put yourself the hassle of dealing with this company, an absolute nightmare, I just hope I get my money back to my card after cancelling my order

When you see a price online for Harvey Norman, Powercity, DID Electrical and most others, you know the in store price will be the same. Not so with Euronics.

On Thursday, 26/06, I purchased an Epson ET-2860 printer in Euronics Cavan, also known as Harry’s Electrical. When I returned home, I installed it and everything worked perfectly. As everything was working well, I disposed of the box and packaging. The purchase price was €249.
Over the weekend, when I went to check on the price of ink for the printer, I accessed the Euronics website and noticed that the printer was on sale, in store only, for €189, reduced from €209, the recommended retail price. Therefore I was overcharged in the shop by €60 (31%) over the sale price or €40 (19%) over the recommended retail price.
I returned to Euronics Cavan to seek a refund of the difference and for them to honour the advertised price. I was told a refund would only be issued if I could return the printer unused and boxed. Clearly that was not possible, as I had disposed of the box and packaging. I was also informed that the Euronics price advertised on the website would not be honored, as “Harry’s Electrical (Euronics Cavan) had nothing to do with Euronic’s online advertising".

This, in my opinion, is blatant false advertising, Euronics Cavan is utilising the benefits of the Euronics brand when it suits but will not honour what is being advertised online.

I contacted Euronics Ireland and while they "sympathised" with my frustration, I was informed that as Euronics shops are independent retailers, each can set their own price.

So please don't believe Euronics advertising where they say they are independent retailers who have come together to get the best prices for their customers. Shop around (something I regret not doing) and put Euronics bottom of the list.

Really poor experience, placed an order with installation for a washing machine, made the payment to then receive a phone call they don't offer installation. I am out of pocket for the washing machine and i have to wait for it to be refunded to me before i can afford to order another one, avoid.

So easy to order and the added bonus of speedy delivery will definitely be using again

The kettle we ordered was delivered with a slight delay, but the product itself is in perfect condition and works as expected. Happy with the purchase overall, but timely delivery would have made the experience even better.

Exactly what I wanted. The right model for the best price that I've seen out there. Only other way of acquiring this at this price and timeframe would've involved Address Pal. Much more convenient.

I ordered 3 power banks. and it took 14 days just to receive 1 power bank.had to get onto euronics and explain. and I got the other 2 power banks less than 24 hours later.

I ordered an anker power bank for my daughters birthday 3 weeks before it and it never arrived until 3 days after her bday I had to buy 1 in did now I'm left with a power bank I've no use for it said 2-3 working days delivery not 3 weeks

I enjoy the product

Still waiting for my purchase.

LG tv purchased, excellent product.
Very good delivery service from Euronics.
Sent by dedicated carrier, at no extra cost.

Lovely girl Mariad in fairness I ordered a tv 75 and was delivered to me very badly damaged after speaking with mariad and done her best to get a replacement by private courier and the courier told her it would be delivered within a week well tomorrow the week is up and still no tv so I’m now having to take time off work to sort out been home for this delivery it’s not good enough after spending big money on this And I’m now in fear this replacement will also be damaged Mariad u are brilliant this is not your fault but Euronics online get ur act together or stop talking ppl s money when ye can’t provide a proper deliver service

Ordered a new tumble dryer on Tuesday last week, it's 8 days later and no word from their delivery partner. When I realised they take up to a week to deliver I tried to cancel a few hours after ordering but they said i'd still have to pay the delivery fee as the item was dispatched, which seems strange that they would use a delivery partner who takes so long. Unacceptable.