Charger stopped working, another program took over without permission! EV got the show rolling again, great app, the best for me and even better superb support.
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レビュアーのコメントを見てみましょう
Good app with plenty of usability and information without being burdensome. Use it to smart charge a Skoda Enyaq via a Rolec home charger. Support from ev.energy is excellent. I recently got in to... もっと見る
企業が回答しました
This app kept starting the charger on my Tesla outside the window set in my Tesla. This was a problem because I have off peak electricity pricing. Also the time it started to charge prevented any... もっと見る
企業が回答しました
Excellent Service and Great Team! I'm so glad I switched to ev.energy. The service has been fantastic and the app is really easy to use for managing my EV charging. What really stands out is their... もっと見る
企業が回答しました
企業情報
当該企業による記述
Smart charge your car with ev.energy: a greener, smarter way to charge your electric vehicle.
連絡先
25 Lavington Street, SE1 ONZ, London, 英国
- support@ev.energy
- ev.energy
4.1
ほぼ満足
135件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Some case specific implementation hiccups on a great product concept
My Connecticut based US utility offers incentives if we buy an approved EV charger and allow ev.energy to control charging. Ev.Energy commits to a full charge by a set time.
My implementation had some idiosyncratic elements. My previous utility also used ev.energy to support their EV programs and having an inactive account at the old utility led to an awkward implementation at the new. My first level support, John, was committed and professional. I recommend him highly, but ultimately it took escalation, which took time, to get to resolution. That took longer than I'd like but I'm impatient
The intent of the product is great and after some hiccups it looks like we're headed to a good outcome. My 4 vs 5 score reflects the hiccups discussed above and the fact my cautious nature says I want some time to pass to complete full implementation and confirm all goes well.
2025年11月3日
自発的なレビュー
ev.energy からの回答
Hi Keith, thanks for the review and glad to hear you enjoy being a part of the utility program! -Chris
I got a fast response and a solution
I got a fast response and a solution. However, a few days later, the solution failed.
2025年10月28日
ev.energy からの回答
Hi Carol, thanks for the review. We would love to sort it for you so please reach out. -Chris
ev.energy からの回答
Hi there and thank you for the kind review! -Chris
10 out of 10
10 out 10 for resolving an issue with my charger, great service and advice given
2025年10月22日
ev.energy からの回答
Hi Fabian, thank you fore the review and really glad we were able to help. Happy charging! -Chris
Quick and efficient issue resolution.
After an issue with the charging unit WaEV arrange a replacement and fitted it within a few days. No fuse, no long list of ‘things to try’ before they arranged for an engineer to attend. Very happy. Thank you.
2025年10月30日
ev.energy からの回答
Hi Tom, thanks for the review and glad to hear you were happy with us and our charger partner waEV-charge! -Chris
Very easy to use and accurate.
Very easy to use and track the power used for charging my car.
2025年10月22日
ev.energy からの回答
Hi Ian, thanks for the review and glad you enjoy the app and it is working well for you! -Chris
All was Good & Nothing Bad
2025年10月24日
ev.energy からの回答
Hi there and thanks for the review. Glad to hear everything is going well! -Chris
Good balance of automated support and…
Good balance of automated support and human backup when the FAQs don’t cut it.
2025年10月17日
ev.energy からの回答
Hi Barry and thanks for the kind words! If you want to reach out to us and let us know what FAQs need tweaking, we would be happy to sort that. support@ev.energy -Chris
ev.energy からの回答
Thank you for the review and we are happy you enjoy the app! -Chris
Prompt and effective feedback helped me…
Prompt and effective feedback helped me to resolve this issue. Thank you!
2025年10月22日
ev.energy からの回答
Thank you for the kind words are we are happy that your issue was resolved! -Chris
ev.energy からの回答
Hi there and thanks for the review! We are so glad we could help you and that you enjoy the app! -Chris
Great customer services
Great customer services. Responsive with detailed instructions to overcome problem.
2025年10月15日
ev.energy からの回答
Thanks for the review and the kind words about the team! Hope you enjoy smart charging with us! -Chris
The people looking into the problems…
The people looking into the problems find solutions with ease.
2025年10月12日
ev.energy からの回答
Thanks for the review and glad we were able to help! -Chris
The team nailed the request on the…
The team nailed the request on the first try. Fausto was very helpful.
2025年10月10日
ev.energy からの回答
Hi there, thank you for your review! We’re pleased to hear that our team was able to help you resolve your request so quickly. We’ve passed on your kind words to our colleague, Fausto. Have a lovely weekend! - Jess
Help during migration to EV.energy
During my migration to EV.energy I couldn’t get my charger to connect but when I emailed then they had it fixed in minutes. Great support.
2025年10月10日
ev.energy からの回答
Hi Andrew. Thank you for your lovely feedback! We take great pride in delivering the best experience to our users, and we're delighted to hear we were able to help you. Thank you for being a Driver of Change! - Jess
ev.energy からの回答
Thanks for the review Steve! We are a small team but really value our relationship with users so we work hard to be transparent and passionate! -Chris
ev.energy からの回答
Hi Colin, thanks for the review! We are so happy to hear any issue was sorted and hope you enjoy smart charging and saving with us! -Chris
Understood problem and didn’t make…
Understood problem and didn’t make excuses. Improved system at your end. Was not receiving push notifications as I should’ve. Fixed issue. Prompt.
2025年9月29日
ev.energy からの回答
Hi there, really appreciate the kind words! Transparency is one of our core values here in ev.energy and so happy that we were able to help. -Chris
My issues were addressed quickly and…
My issues were addressed quickly and efficiently. Very happy with the service.
2025年9月29日
ev.energy からの回答
Thank you for the review and very happy that we were able to help and you love using the app! -Chris
Excellent technical help
Always prompt to respond to technical queries which they resolve in a straightforward & helpful manner
2025年9月26日
ev.energy からの回答
Thanks for the nice words and glad we were able to help! -Chris
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