Evapo レビュー 

Evapo からの回答

2026年1月30日

Thank you for your feedback Paul. We are really pleased to hear that the team member in our Crawley store was so helpful and took the time to explain everything step by step. It is great to know they made setting up your partner’s vape clear and straightforward. We look forward to your next visit.

Evapo からの回答

2026年1月20日

Thank you so much for your kind words Emma. We are really pleased to hear that our team members were extremely sweet, helpful, and happy to take the time to show how everything works, especially being mindful and supportive of customers with poor sight. Providing patient and caring service is very important to us, and your feedback truly means a lot.

Evapo からの回答

2026年1月20日

Thank you for your lovely review Mez. We are really pleased to hear you found our team members friendly and enjoyed the great selection we have available. We truly appreciate your support and we look forward to your next visit.

Evapo からの回答

2026年1月20日

Thank you so much for your fantastic review Stephanie. We are really pleased to hear that our two team members were able to help you make sure you chose the right option for you. It is great to know you felt so well looked after and confident in your purchase.

We truly appreciate your kind words about the store, customer service and products. We will be sure to pass your feedback on to the team and we look forward to welcoming you back again soon.

Evapo からの回答

2026年1月20日

Thank you so much for taking the time to leave such a detailed and thoughtful review Jim. We are delighted to hear about your positive experiences in our Exeter store and that Hannah, Chloe and Ryan provided fantastic customer service and clear communication. It is great to know they made you feel welcome, kept you informed about current offers and supported you when changing your device.

We really appreciate your comments about our ID checking policy as this is something we take very seriously. Hearing that our team members take the time to build genuine connections and offer friendly, honest advice means a lot to us. Thank you for your continued support and loyalty.

Evapo からの回答

2026年1月20日

Thank you for your kind feedback Andrew. We are really pleased to hear that our team members were extremely helpful, knowledgeable and friendly. We truly appreciate you taking the time to leave a review and we look forward to your next visit.

Evapo からの回答

2026年1月9日

Thank you for your lovely review Tracy. I am really pleased to hear you received amazing service at our Denman Street store and that the team member was so helpful in getting you set up with a new vape and liquid. It is great to know everything was perfect and we truly appreciate your support. We look forward to your next visit.

Evapo からの回答

2026年1月9日

Thank you for taking the time to leave your feedback Dan. I am sorry to hear you were disappointed with your experience and I understand how frustrating price differences can feel.

The £23.99 price for the XROS 5 is an online exclusive offer and it is marked as such on the website. Our in store prices are set separately and are clearly displayed in store, which is why the device was £28.99 when purchased in person. This is also outlined in our terms, as online promotions do not always apply in store.

I appreciate that this was not the outcome you were hoping for and I am sorry that it has left you feeling unhappy with us.

Evapo からの回答

2026年1月9日

Thank you for the kind feedback Nicholas. I am really pleased to hear that you found the team friendly knowledgeable and helpful, and it means a lot to know we will be your go to vape store from now on. We really appreciate your support and we look forward to your next visit.

Evapo からの回答

2026年1月9日

Thank you for the fantastic feedback Mark I am really pleased to hear that Sonia was able to help and make you feel at ease. It is great to know her product knowledge and recommendations made such a positive difference and that you found the flavours you were looking for. Your recommendation and kind words mean a lot to us, and we really appreciate you taking the time to share your experience. We look forward to your next visit.

Evapo からの回答

2026年1月9日

Thank you for taking the time to share such detailed feedback Heather and for being a loyal customer with us for over six years. I am genuinely sorry to hear how frustrated you feel and that recent range changes have led to disappointment.

It is good to hear that your experiences in our Portobello, Chapel Market and Soho stores with our colleagues have always been positive, and I appreciate you acknowledging their efforts. Decisions around ranges and discontinued lines are never taken lightly, but I completely understand how frustrating it is when a flavour you enjoy and rely on is no longer available, especially in higher nicotine strengths.

I would like to reassure you that we do still offer a wide range of dessert and bakery style flavours across different brands, strengths and formats, including options above 6mg as well as shortfills with nicotine shots for flexibility. Availability can sometimes vary by store and supplier, which may be why certain lines you requested could not be approved at the time, but your feedback about demand for higher strength dessert flavours is valid and important.

I am sorry that this situation has led you to feel unheard and to consider shopping elsewhere. Your feedback will be passed on to the buying team, as comments like yours do influence future range decisions. I truly appreciate the support you have given Evapo over the years and I hope we may have the opportunity to welcome you back in the future.

Evapo からの回答

2026年1月2日

Thank you for your review Rob! We're delighted to hear our team members are helpful as always. We really appreciate your continued support and we look forward to your next visit.

Evapo からの回答

2026年1月2日

Thank you so much for your lovely review Gill! We’re delighted to hear that our team member in the Maidstone store put you at ease and took the time to explain everything clearly. Providing patient, friendly, and respectful service is very important to us, so it’s wonderful to know this made such a positive difference for you. We really appreciate your kind words and trust in us. We look forward to your next visit.

Evapo からの回答

2026年1月2日

Thank you for your review Tiah! We're delighted to hear the team member who served you was lovely and made your visit a positive experience. We look forward to your next visit.

Evapo からの回答

2026年1月2日

Thank you for your review RolS! We're delighted to hear you found our team members helpful and enjoyed our products. Your recommendation means a lot to us. We look forward to your next visit.

Evapo からの回答

2026年1月2日

Thank you for your review Laurence! We're delighted to hear our team members were polite, knowledgeable, and took the time to explain the options in detail, helping you find the most suitable and cost effective products for your needs. We look forward to your next visit.

Evapo からの回答

2026年1月2日

Thank you for your review Jamie! We're delighted to hear our team members were extremely polite and knowledgeable, and that they encouraged you to become a rewards member. We look forward to your next visit.

Evapo からの回答

2025年11月28日

Thank you for your review Lucy! We're really glad you enjoyed the prices, the store layout, and the great selection of vapes. It’s wonderful to hear that our team member let you know about the loyalty card and helped you get set up on the spot. We look forward to your next visit.

Evapo からの回答

2025年11月28日

Thank you for your review Zoe! We're really glad the ladies were able to help and show you everything you needed as a newcomer to vaping. We appreciate the recommendation and look forward to your next visit.

Evapo からの回答

2026年1月2日

Thank you for your review Rami. We are sorry to hear you were unhappy with your experience. To clarify, we did arrange to send a replacement device free of charge to resolve the issue, after which we were no longer receiving responses. Our team members always aim to resolve problems fairly and quickly, and we are happy to help whenever concerns are raised with us.