Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent : Amazing service and fast I didn't take too long in the pharmacy because of my leg I uses a frame one of the staff walk me thru to the waiting seat to wait for the ambulance.
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Whilst you don't always initially receive what you ordered via the repeat prescription system eventually they do arrive. The pharmacy needs to be aware that with the 28 day cycle of most prescription... もっと見る
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Prescription was ordered at the weekend. On Thursday, one item was missing. On Friday there was no driver to deliver. I had to collect on Friday afternoon as medication was needed for the weekend an... もっと見る
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企業情報
Everest Pharmacy - Accrington について
当該企業による記述
Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.
We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.
Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.
We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.
Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.
Everest Pharmacy NHS & Private Clinics
当該企業による記述
- Travel Health Services
- We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
- Weight Management Services
- Private consultations and clinically led weight management support tailored to your individual needs.
- Private Blood Testing
- Discreet blood testing services with fast results and professional clinical guidance.
- Ear Wax Removal
- Safe and effective ear wax removal carried out by trained healthcare professionals.
- Cryotherapy Treatments
- Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
- Pharmacy First Services
- NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.
連絡先
1A Paradise Street, BB5 2EJ, Accrington, Lancashire, 英国
- +441254871563
Book Your Clinic Appointment
3.4
まあまあ
47件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everest Pharmacy - Accrington からの回答
Hi Toni, thank you for your kind review. We’re delighted to hear you found our service excellent and our staff understanding. Providing friendly and supportive care is always our priority. We really appreciate your feedback and look forward to helping you again in the future.
Very friendly but professional and…
Very friendly but professional and always very helpful. Fantastic delivery service for my medication.
2026年4月22日
Everest Pharmacy - Accrington からの回答
Thank you so much for your kind feedback, Sandra. We’re really pleased to hear that you found our team both friendly and professional, and that our delivery service met your expectations. Providing helpful and reliable care is always our priority, so it’s great to know this came across in your experience. We truly appreciate your support and look forward to helping you again in the future.
Pharmacy appointment
I booked an appointment online for 4pm with the pharmacist. I arrived at 3.55 and was told to take a seat. There was another lady waiting, as we got chatting her appointment was 4pm also?! At 4.20 neither of us had been seen, however several other people received medication when they were directed to the treatment room, I'm assuming they were being treated for drug addiction. I approached the counter and asked how much longer it was likely to be. I was told the pharmacist was busy!! I explained if I had an appointment at 4pm I would expect to have been seen by 4.25......As I took my seat the lady before me was called in, I was then called in at 4.35!!! The pharmacist was lovely although she had to Google my query and then suggested i make an appointment with my doctor. The whole point of this appointment was to avoid the doctors!!Doubt ill use the service again.
2026年4月17日
自発的なレビュー
Everest Pharmacy - Accrington からの回答
Dear Wendy,
Thank you for taking the time to share your experience. We are very sorry to hear about the delay you faced and the confusion around your appointment time. This is not the level of service we aim to provide.
We understand how frustrating it must have been to wait beyond your scheduled time, and we will be reviewing our appointment system and in-store processes to prevent this from happening again.
We are pleased to hear that the pharmacist was helpful, but we appreciate your wider feedback regarding the overall experience.
Please contact us at support@everestpharmacy.co.uk so we can look into this further and work towards resolving your concerns.
Dangerous
Have been in position 5 on phone for 1hour and 45mins. Impossible to say im using 3 different phones... can't all be position 5 for that long. Should have had medication delivered 1 week ago. Doctor ordered an emergency prescription to them again and still no heart meds, epilepsy meds or blood pressure meds or blood thinners and more. Absolutely terrible service and they are putting my life at risk. Avoid this chemist they are dangerous.
2026年4月7日
自発的なレビュー
Everest Pharmacy - Accrington からの回答
We’re very sorry to hear about your experience, Michelle, and we take your concerns extremely seriously. This is not the level of service we aim to provide, particularly when it involves important medications.
We would like to investigate this matter urgently and ensure it is resolved as quickly as possible. Please contact us directly with your details to support@everestpharmacy.co.uk so we can look into what has happened and support you appropriately.
It usually takes at least 7 working…
It usually takes at least 7 working days from ordering my prescription online to being able to collect it from the pharmacy .
2026年3月26日
Everest Pharmacy - Accrington からの回答
Hi Barbara,
Thank you for your feedback. We’re sorry to hear that your prescription is taking longer than expected to be ready for collection. We understand how important timely access to medication is and appreciate your patience.
If you would like us to look into this further, please email support@everestpharmacy.co.uk with your details.
No stock, bad service
No stock, bad service, avoid!!
I’m currently 7 months pregnant and I was told they don’t have my full prescription and they were refusing to provide me with the medication that they did have in stock until everything was available the next day. I refused and asked them to give me what they had. Luckily I did request this as 4 days later they still do not have the remainder of my prescription- I’ve had to ask my GP to resend my prescription to another pharmacy. They don’t even have basic OTC medications such as paracetamol available- what is the point in them even being open?
2026年3月23日
Everest Pharmacy - Accrington からの回答
We’re very sorry to hear about your experience, especially given your circumstances. This is certainly not the level of service we aim to provide.
We would like to investigate this urgently and ensure this is addressed appropriately. Please contact us at support@everestpharmacy.co.uk with your details so we can look into this for you.
Kind regards,
Everest Pharmacy
Everest Pharmacy - Accrington からの回答
Thank you for your kind words, Elah. We’re glad you found our team helpful and friendly. Providing a welcoming and supportive service is very important to us, and we appreciate you taking the time to share your experience.
Patchy
Don’t answer the phone or leave you hanging on. From sending in prescription to doctors takes a week sometimes for it to be delivered.Don’t let you know if the full prescription is not all there.
2026年3月18日
Everest Pharmacy - Accrington からの回答
Thank you for your feedback, Mrs Bell. We’re sorry to hear about your recent experience and the delays you’ve encountered. This is not the level of service we aim to provide. We take your concerns seriously, particularly regarding communication and prescription completeness, and we will be reviewing this internally to make improvements. Please feel free to contact us directly at support@everestpharmacy.co.uk so we can look into your case further and resolve this for you.
Everest Pharmacy - Accrington からの回答
Hi Mrs Malone,
Thank you for your kind words. We’re really pleased to hear you found our team professional, helpful and informative.
We appreciate your support and look forward to continuing to provide you with reliable care.
Kind regards,
The Everest Pharmacy Team
5times I had to spell my name and then…
5times I had to spell my name and then he said have you been here before only since it opened no wonder there was a long queue
2026年3月19日
Everest Pharmacy - Accrington からの回答
Hi Eric,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused during your visit.
We understand how frustrating this must have been, particularly with the delays and repeated questions. This is not the level of service we aim to provide, and your comments will be shared with the team to help improve our processes.
If you would be willing to provide further details, please contact us at support@everestpharmacy.co.uk so we can look into this and ensure a better experience going forward.
Everest Pharmacy - Accrington からの回答
Hi Darryl, thank you for your lovely feedback. We’re really pleased to hear you found our team friendly and the service excellent. We’ll be sure to share your comments with the staff.
Everest Pharmacy - Accrington からの回答
Hi, thank you for your feedback. We’re pleased to hear your delivery arrived on time and that everything was handled carefully. We appreciate your support.
Organisation quick response updated…
Organisation quick response updated information regarding delivery pick up,Excellent s
Staff service.
2026年2月27日
Everest Pharmacy - Accrington からの回答
Hi Mark, thank you for your feedback. We’re glad to hear you’re happy with the organisation and communication around your delivery. We appreciate your support.
Everest Pharmacy - Accrington からの回答
Hi Kay, thank you for your kind review. We’re really pleased to hear you’re happy with the reminders and the service when collecting your prescription. Your feedback is much appreciated.
Seeing the Doctor was faster than…
Seeing the Doctor was faster than getting the medication. I was waiting 20 min before anyone even acknowledge I was stood at the till.
6 people were working that day and only 3 people on the shop floor to be seen.
It was then another 15min before I got my medicine
2026年2月6日
Everest Pharmacy - Accrington からの回答
Hi Jonathan, thank you for your feedback and for bringing this to our attention. We are very sorry to hear about the delays you experienced in store, as this is not the level of service we aim to provide. We will be feeding this back to the branch to review staffing and customer flow. If you would like to discuss this further, please feel free to email us at support@everestpharmacy.co.uk and we will be happy to assist.
Delivered tablets on time
2026年3月18日
Everest Pharmacy - Accrington からの回答
Hi Ann, thank you so much for your kind review. We are really pleased to hear your tablets were delivered on time and that you had a positive experience. We appreciate your support.
Waiting time
The pharmacy is under
Staffed and the waiting is too long.. This pharmacy needs two pharmacists on duty for it to see all the people waiting.
2026年3月16日
Everest Pharmacy - Accrington からの回答
Hi Marie, thank you for your feedback. We are very sorry to hear about the waiting times and your concerns regarding staffing. This is not the experience we want for our customers, and we will be feeding this back to the branch for review. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk and we will be happy to help.
Waited 20 minutes for my prescription…
Waited 20 minutes for my prescription the chap that were meant to get it for me answerd the phone 3 times and left me standing there
2026年3月13日
Everest Pharmacy - Accrington からの回答
Hi Breda, thank you for your feedback. We are sorry to hear about your wait and understand how frustrating that must have been. We will be sharing this with the branch to improve service efficiency. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk.
Everest
Used to go peel st great staff and service but they changed us to paradise st branch terrible service and very ignorant staff. Need customer care course
2026年2月22日
Everest Pharmacy - Accrington からの回答
Hi Antony, thank you for your feedback. We are very sorry to hear about your experience at the Paradise Street branch and that the service did not meet expectations. We will be feeding this back to the branch to address the concerns raised. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk.
Prescription collection
When I ring to check the availability of my prescription they're always honest and tell me whether it is or not. If it's not they give me an approximate time when it will be.
2026年3月13日
Everest Pharmacy - Accrington からの回答
Hi Janet, thank you for your kind feedback. We are pleased to hear that our team has been honest and helpful when checking your prescriptions. We appreciate your continued support.
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