Everlane レビュー 474

Ordered a sweater 3.5 weeks before Christmas. It never arrived and each time I emailed them about it they told me it was arriving the next day, they would tell me they talked with the delivery company and that they promised it would arrive, this happened every single day, it would say misfiled, delayed , lost for 30 days it continued without resolution by the company who by the way charged me on day one that ordered it. This company has zero customer service and has no intention of making things right. We have had to dispute the charge for the item to get our money back. This company needs to be investigated for improper ethical business practices! Poorly run and a big scam

I am really disappointed in the customer service from Everlane. I ordered 3 items, two were fantastic, but one was listed with the incorrect materials on their website. I’ve been actively trying to avoid clothes with plastics in, when it arrived I was surprised to find it contained nylon, cross checked it with the materials on the website to be sure and saw no mention of nylon, so I took a screenshot and contacted customer support. I would have happily kept the item if it didn’t contain plastic fabrics.

Their customer support refused the refund, updated the copy on their site with the correct materials which is good for future customers but used the updated copy to tell me I hadn’t read the site properly. I sent the screenshot of how it was before they updated it, and told them they would be able to see it in their website edit history. My email was ignored and they said because it was final sale there was nothing they could do.

Incredibly disappointed as I thought I was buying from a brand that markets itself as ethical, I was so excited to shop here again because I loved the other non plastic items I purchased but after this appalling service I can’t trust them with my money if they were to falsely advertise products on their website again in the future.

Worst online shopping experience with delayed shipping and a sneaky charge. Delayed delivery which they blamed on UPS. However the UPS scan history shows UPS wasn’t given the package for 8 days since the label was made. Two emails and 2 chats with no resolution. Once my package arrived I noticed an unfamiliar charge for $60.63 for PackageProtect. I had not ordered this and had no idea what it was. The person in chat said “ PackageProtect steps once the package is deemed lost, where they provide an appropriate refund or replacement.” What?!?! I was refunded the $60.63, but never got an explanation why I was charged when I never purchase PackageProtect. If I hadn’t gone over my receipt, this mystery charge would have remained undetected. Because of the overcharge and delayed shipment (w/no communication in their end), I asked them to accept returns on two items that were FINAL SALE. They refused to take responsibility for any of these mistakes and said I could only receive a credit for FINAL SALE. The problem is I never want to shop with Everlane again. I made a large order of over 10 items, and just because I am so disgusted with their lack of transparency and customer service, I’ve decided to not try anything and return it all. Honestly THE WORST online shopping experience I have ever had. I am honestly shook because I was under the impression Everlane was a quality brand. But, they appear to be a company that has REAL SERIOUS internal issues based on my customer experience. Really questionable business practices here…wow.

Just a disaster with shipping from this company - weeks after ordering and no movement on my order. Their Customer Service is useless and provides excuses or blames others. Best to order elsewhere.

Deceitful company with slow CS response!
I ordered an item in early Nov, and still had not received it in mid-Dec. After multiple chasers, Everlane finally agreed to process a refund within 5 business days. After 5 business days, I still haven’t received any refund, and instead received a notification from PayPal (I used PayPal for payment) that Everlane proposed to refund a partial amount only instead of the full amount of the amount I paid. This is utterly unacceptable and deceitful!
It has been a nightmare ordering from Everlane and I would recommend anyone who cherish their time and money stay away from such a poorly operated company with no integrity

Wrong size . Then they give a code to buy others with a 70% discount to avoid shipping cost. To much messing as I can not be bothered with sending back ect..
So my 27 pounds down drain.

Don’t prefer from this company. They charge $10.68 for onward package automatically wi to out asking you. Then to do a return they don’t tell you not to box it. Company sucks

Everlane cancelled all items from my order except for one. And then they ship this single item even though I have sent an email stating that I do not need that single item (a scarf) without the matching hat that they cancelled. They don't consult whether you still want the item while they cancelled all other items from your order. Now I have to pay for shipping for just a scarf that I don't want or need without the hat. This has happened before - they just cancel items from your order.

They cancelled my order out of the blue three days after it was placed and was confirmed by them, without any reason. Most likely they just sold away the item to someone else which also shows that they don't treat every customer equally. Customer care is completely useless, and they give you only generic answers and useless codes with very less discounts. Very fishy and almost unethical behavior.

Everlane consistently has terrible and incompetent customer service. They perhaps read at a 4th grade reading level on average and don’t address issues, but instead provide canned responses that waste everyone’s time. It’s like they don’t even want to be helpful. For my most recent issue of not receiving my package, they have not responded in days, nor have they resolved my issue. It’s so disappointing - I wish they valued their customers. These repeated concerns combined with their rapidly declining quality and awful return policy of 30 days from shipment instead of 30 days from arrival means they have lost a longtime customer. Good riddance.

Best customer service ever! Marie ❤️.

The 20% off first time purchase can only be used for full price items. That’s cheesy. I was expecting the discount regardless of whether they were having a sale. 20% off for my email address. That’s the deal. Only they got my email address but I didn’t get 20% off. Gross.

Fast, Friendly, and Efficient.

My item was shipped a month ago. Shipper has lost item. Everlane asked me to give the shipper another 3 weeks to find my purchase. That is totally unfair to me. The item will go on sale by them.

I have never seen such poor customer service.

*** UPDATE: ***

I am updating my review as I have been contacted shortly after this review was posted and they issued a full refund for the undelivered items. I have updated my rating from 1 to 3 stars to reflect this resolution.

The most unsettling part of this experience, and a serious warning for others, was that my entire order disappeared from my account history while I was trying to get help. This is not a small glitch, it’s a critical failure that makes you suspect fraud, as if the company is erasing the record of your purchase. The company cited a website migration as the cause, but the result for the customer is a complete breakdown of trust.

While I'm glad the financial aspect is settled, the overall experience wasn't great.
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*** INITIAL REVIEW: ***

Be very wary of ordering from Everlane. My order (r546456625) arrived with only 1 out of the 3 items I paid for. I immediately contacted Customer Support and was told they were "looking into it." I never heard from them again.

To make matters worse, the entire order has now been removed from my order history on their website. They took my money for three items, sent one, and are now acting like the purchase never happened. This feels like a complete scam. Very unhappy customer over here!!!

My experience with Everlane has been the worst I’ve ever had with an online store. They suddenly put my account “on hold” and canceled my order without telling me! Just imagine how serious that is... I had to ask “what happened?” before they had the “decency” to “explain.” Even though, the sizes I purchased were still in stock, once my account was frozen those sizes disappeared extremely fast and I could no longer buy them. Really strange, right?

Their excuse? They claimed there were “multiple accounts with the same billing information.” Later, Everlane themselves forced me to create a second account: new email, new credit card, and new billing address, just to complete my purchase, and then punished me for it again. They humiliated me and did the worst a company can do: they wasted my time and gave me nothing in return.

Because of their arbitrary decision, I lost an entire day dealing with this situation, suffering severe stress, anxiety, and frustration while my order was canceled multiple times without reason. Instead of verifying my identity or solving the issue, they blocked me completely, refused to remove the hold, and even refused to delete my data. I no longer trust them and don’t want to have anything to do with a company that still keeps my personal information against my will and especially after what they did to me.

Everlane creates its own problems, blames the customer, and causes unnecessary stress. They treat shoppers with suspicion, deny access without due process, and refuse to respect data privacy. I strongly advise against trusting this company with your money or your personal information. They don’t even know how to properly use a security system or verify the facts before punishing their customers.

They're saying just email them but don't provide email address! Nor is there an Unsubscribe button! I want to STOP all further emails from Everlane and finding such terrible reviews Im determined never to purchase anything from this site. Please Unsubscribe me immediately

TOTAL SCAM - items never arrived.

Spent a month waiting for items that never arrived. Spoke to Everlane on live chat and email and they reassured me they’d sent the items but it was out of their control.

When the package turned up three items out of five were missing. Everlane have refused to do anything to help and just blame the courier.

It’s a total scam and their customer service people are horrendous.

ATTENTION ARNAQUE COMMANDÉ LE 5 JUILLET NOUS SOMMES LE 23 JUILLET TOUJOURS RIEN REÇU ET NE RÉPOND PAS AUX E-MAILS

Order number r460024244 not shipped!!

I ordered the item weeks ago, as the predicted arrival date wasn’t too long. As no package arrived then, I checked tracking and it had been delayed by a few days — which is fine. Now, there is NO tracking information at all! This is incredibly stressful as it is not a cheap brand. And customer service has been abysmal. I would not recommend ordering from Everlane for this reason!

UPDATE (august 19): Everlane support asked for 3 weeks to sort out the issue, it has now been over a month and the parcel is still in a different continent with no indication I will receive it. Need a refund! This is an expensive brand yet their handling of shipping is abysmal.