EXPRESS REMOVALS LIMITED レビュー 65

I used to think all removal companies were pretty similar but these guys are by far the worst I’ve ever dealt with.

They failed to send me the revised invoice which meant I couldn’t pay and discovered the night before that my move hadn’t been booked. They still fit me in but now I’m wishing they hadn’t.

Don’t be fooled by the free packing boxes. I paid over £120 for my boxes. The company assures me that they will refund this payment once boxes have collected. However having since researched the price of boxes online, the 30 medium boxes and some small, I was lent could have been purchased outright for about £95. Therefore I believe describing this as a deposit is misleading. They have since stated that because I wrote a negative review they won’t refund the boxes unless I make a 2 hour round trip to their offices in Rye.

Despite giving plenty of notice of a change to the items being moved this was not communicated to the moving team who became annoyed and angry when I informed them of the error. As a woman on my own this was very distressing and upsetting.

The team worked incredibly slowly, to the point were I had to move a lot myself as we needed to be out the house. To clarify it took the crew 2 hours and 40 minutes to pack up a 2 bed house (with me helping towards the end). From what I saw on the day I believe this could have been done a lot quicker. The company say this is within the time they allowed for the move. This was the same at the new house despite them threatening to charge delay fees as it was past the cut off time. To clarify the driver text me regarding the application of late fees this was not communicated by the office.

The team took multiple cigarette breaks which not only slowed the process down but meant the smell was being transferred to my items. I raised this with the company and they said they support smokers taking cigarette breaks as smoking helps them with the stressful and physically demanding job.

I haven’t unpacked everything yet but several items have been damaged or broken.

When I called to discuss my experience with them the guy I spoke to was incredibly unsympathetic and stated ‘smoking helps some people with physical activity’.

Avoid at all costs! They may be slightly cheaper but it’s not worth the drama.

As mentioned I called the office before writing this review to give them a chance to make this right before publishing. In my opinion the guy I spoke to was uninterested in hearing about my experience or any lessons that could be learnt. I was so surprised and disappointed with his response that I didn’t mention about the damaged items as I felt it was clear he didn’t want to hear it. They have since informed me there is a procedure to claim for damages. I’m unlikely to do so as I don’t want to be in contact with them anymore.

Since writing this review they have repeatedly asked me to remove it as they feel it is unfair. They have also informed me that they intend to contact trust pilot to have it removed. I’m sure they have many happy customers who are very pleased with the service provided but I’m not one of them and I feel my review has as much right to be seen as the many positive reviews I’m sure they have.

Thank you so much to Express Removals for an stress-free, affordable, reliable and careful experience! We moved last week with the help (strength!) of Jack, Dave and Tommy, and they got the job done in great time, with no flaws. They were really friendly and let us get on cleaning around them as they packed up so we could get out quickly and leave our house presentable for the new owners.
We have some awkward pieces of furniture and they made it work even when we didn't think one particular wardrobe would make it up the stairs! Can't fault the experience, from booking and quotes to moving day and we're so happy in our new home already. Thank you so much, all!

We had a great experience with Express Removals during our recent house move. The team of four worked seamlessly together, arriving with two vans and getting everything loaded and transported quickly and efficiently.

They were not only hardworking but also genuinely friendly, which helped put us at ease throughout the day. Every item was handled with care, and it was clear they took pride in doing the job properly. Even with a few last-minute requests, nothing was ever an issue-they were more than happy to help.

Overall, the whole process felt well-organised and stress-free thanks to their professionalism and attitude. I wouldn’t hesitate to use Express Removals again or recommend them to others.

Couldn't fault our guys! Super quick, efficient and friendly and worked so hard (not sure how they do it on a daily basis!). Would highly recommend. Thank you for making our move as stress free as possible :)

We booked Express Removals just four days in advance, and the team were brilliant. Gemma made it easy to book. Mark, Jack, and David worked efficiently, handled everything carefully, and made the move feel easy. The packing staff member (sorry, we’ve forgotten your name!) did a great job getting everything ready.

Highly recommend this team if you want a reliable, friendly, and capable crew!

Express removals were a fantastic choice for a removal service, the guys were polite professional and willing to go that extra bit. Amazed how quickly they emptied the property.....best bang for your buck and reasonable

I had a great experience with Express Removals. Booking was quick and easy, and the quote was very affordable compared to others.
On the day, the team were fantastic — punctual, efficient, and very careful with everything. The staff on the phone were also polite and so helpful throughout, especially as we repeatedly had delays with our completion date.
I can’t recommend them highly enough - thank you for a smooth and stress-free move!

I've been meaning to do this review for a long time and feel the fact I still want to says something is telling of how good Express are.
We found the Express team good humoured, hard working and extremely helpful. They moved our belongs from SE London (SE5) over 2 days into storage and at all time were careful with our possessions and a stressed out us!

The office team are equally calm and helpful.

Very happy to recommend them.

PS Express previously moved us from SE26 to SE5 some 12 years earlier.

Thank you Express

Superb service provided by a great team of guys from start to finish. Thank you so much to Andy who came to survey our house and was very patient and friendly. Many thanks also to James, Dolton and Gus. You worked so hard to ensure all of our belongings were moved quickly, safely and efficiently. You also made what is a very stressful situation, extremely stress free!

The team from Express Removals packed up my 4 bed house and moved me from Southwick to Hastings over 2 days. They worked extremely hard and with good humour on a filthy wet day. Given the number of man hours and heavy lifting the price was very reasonable. I would highly recommend them.

Best price, great communication, flawless move.

Excellent movers. Quick and professional but also personable.
Friendly staff in the office, easy to get a quote from and they were willing to book last minute.

Easy from start to finish and a good price. The movers turned up on time, super friendly and made the whole day easy and stress free. Would use next time without a doubt, recommended.

Used Express Removals to move our daughter to her first home. Date had to be changed due to an issue with the other party, but new date quickly arranged with the company. On the day the removals personnel were brilliant (Tommy and Gus). Will definitely use this company again

David and Thomas cleared our flat within a few hours. They were swift and thorough, and also paid close attention to detail ensuring none of our items were damaged in transit.
Communication with the company was easy, and they provided the best quote in the local area yet were highly professional, with all work completed to a high standard. Would highly recommend to anyone.

Hard working team moved us from Kent to Suffolk with no drama. Wouldn’t hesitate to use again.

Office staff were helpful and movers were so lovely, quick and efficient. They made the experience as smooth as it could be. Good prices as well

Great service all round, the office are super responsive with queries and the guys did a great job. Super efficient!

Fantastic Service, removal guys were brilliant along with friendly office staff who were always helpful. Thank you so much for making our move so easy.

Express Removals is the best moving company I hired in the past 10 years.
I was particularly impressed by how organised and systematic the team was.
They worked quickly without cutting corners and showed real pride in their work. Communication before the move was excellent, and the move went well as planned.
The care they took with my belongings gave me complete peace of mind.
Everything was loaded carefully and transported safely to the storage facility.
They made what could have been a stressful situation much easier to handle.
First-class service at a competitive price. I would definitely use them again in the future.