ExSeed Health レビュー 269

ExSeed Health からの回答

2026年3月26日

Hi Shelley,

Thank you for taking the time to share your experience, and we’re sorry to hear how stressful this situation was for you. We completely understand how sensitive this journey can be, and it’s never our intention to cause unnecessary worry.

We’d appreciate the opportunity to look into your case in more detail. There are a number of factors, such as sample handling, timing, and characteristics like viscosity, that can influence results, and reviewing your specific test and recordings would help us better understand what may have happened here.

We work hard to make the process as clear and reliable as possible, with step-by-step guidance in the app and medical review of results to ensure accuracy. While at-home testing can’t replace every aspect of a full clinical analysis, it is designed to provide clinically validated insights when used as intended and many users find it a helpful first step in understanding their fertility.

That said, we’re really sorry this wasn’t your experience, and we take feedback like this very seriously. If you’re open to it, please contact us at support@exseedhealth.com
with your details so we can review your case properly and see how best we can support you.

Wishing you all the best,
The ExSeed Team

ExSeed Health からの回答

2026年3月26日

Hi George,

Thank you for the great review! We’re really pleased to hear you found the kit and app easy to use and informative, and that it gave you peace of mind — that’s exactly what we aim for.

We really appreciate your feedback and support!

All the best,
The ExSeed Team

ExSeed Health からの回答

2026年3月26日

Hi Nick,

Thank you for sharing your experience, and we’re really sorry to hear how frustrating and worrying this situation has been for you, we completely understand how important and sensitive this is.

We’d really appreciate the opportunity to look into this in more detail, as understanding exactly what happened with your tests will help us give you a clearer explanation. If you’re open to it, please get in touch with our team at support@exseedhealth.com
so we can review your recordings and results together.

Just to provide some context, factors such as sample viscosity can affect how a sample spreads on the slide and, in some cases, impact the measurement. That’s why we provide preparation guidance within the app and have a medical team review results to ensure accuracy. While home testing cannot replace every aspect of a full lab analysis, it is designed to provide reliable, clinically validated insights when used as intended.

We’re sorry this wasn’t your experience, and we’d really like the chance to support you further and make things right where we can.

Best regards,
The ExSeed Team

ExSeed Health からの回答

2026年3月2日

Hi Aksel,

Thank you so much for your detailed review and recommendation! We’re really glad you found the test simple to use and interesting, and that the combination of instant results and expert verification gave you confidence.

It’s great to hear you’ve been tracking changes over time as well; that’s exactly how the test can be most useful. We appreciate you sharing your experience!

All the best,
The ExSeed Team

ExSeed Health からの回答

2026年2月17日

Hallo Sebastian,

vielen Dank für deine tolle Bewertung und die netten Worte 👍 Es freut uns sehr, dass du die einfache Handhabung und die Möglichkeit, privat zu testen, besonders positiv erlebt hast.

Schön zu hören, dass dir auch die Erklärungen und Tipps rund um Gesundheit und Fruchtbarkeit weitergeholfen haben. Genau das möchten wir unseren Nutzern bieten, Klarheit, Komfort und hilfreiche Unterstützung.

Alles Gute für dich und danke nochmals für deine Empfehlung!

Herzliche Grüße
Dein ExSeed Team

ExSeed Health からの回答

2026年1月28日

Hi Conor,

Thanks so much for the fantastic feedback! We're really happy to hear the test felt user-friendly and that the instant results followed by medical verification gave you confidence. We truly appreciate the 10/10 recommendation!

All the best,
The ExSeed Team

ExSeed Health からの回答

2026年1月28日

Hi Gabrielle,

Thank you for taking the time to share your experience, we’re really sorry to hear that the test caused stress. That’s never what we want for anyone using our product, especially when trying to conceive.

We’re glad to hear the support team were friendly, but we completely understand your frustration and agree this could have been handled better. Inconclusive results can happen on rare occasions, and when they do, we always aim to offer a free retest to make things right, but we appreciate that in your case this added to your anxiety.

While we're very happy to hear your good news, we’re sorry that ExSeed added worry during what should have been a hopeful time. If there’s anything else we can do to support you or provide clarity, please don’t hesitate to reach out.

Wishing you all the best,
The ExSeed Team

ExSeed Health からの回答

2026年1月18日

Hi Ben,

Thanks so much for your kind words! We're really glad to hear everything was easy to use and that our team could support you, that means a lot to us.

All the best,
The ExSeed Team

ExSeed Health からの回答

2025年12月29日

Hi Ashley, thank you for taking the time to share your experience. We appreciate the thoughtful feedback.

It is great to hear that the test and expert review have helped make fertility tracking clearer and more actionable, particularly when it comes to monitoring motility and making gradual lifestyle changes. Supporting consistent testing and meaningful insights over time is exactly what we aim to provide.

If you ever have questions as you continue testing or would like guidance on next steps, our team is always happy to help. Thanks again for your support.

ExSeed Health からの回答

2025年12月10日

Hi Nicole,

We’re very sorry to hear about your experience and completely understand your frustration. We’ve reviewed the situation and can see that there was an issue with the courier service that caused the delay, and we’re very sorry for the lack of clarity and inconvenience this caused.

Looking back at the conversation, we agree that we could have handled parts of it better. We recognise that the earlier responses didn’t offer the reassurance or clarity you were looking for.

We can see that the team tried to rearrange delivery once the issue came to light, but we fully respect that, due to the delay, you opted for a refund, which was processed promptly and has already been completed.

If there’s anything more we can do to support you, please don’t hesitate to reach out. We’re always here to help.

Best regards,
The ExSeed Team

ExSeed Health からの回答

2025年12月8日

Hi Niels,

Thanks so much for the great review! We’re really glad to hear the app and kit made the process simple and stress-free. Appreciate the recommendation, and we’re here if you ever need support or have questions!

All the best,
The ExSeed Team

ExSeed Health からの回答

2025年11月20日

Hi Kumar, thanks for sharing your feedback. I’m sorry to hear the report wasn’t accepted by your doctor, we know that’s frustrating.

Our test reports total motile sperm count, which is calculated using sperm concentration, motility, and your sample volume. This is considered by the WHO as the strongest indicator of fertility, and it’s the parameter most clinicians focus on when assessing chances of natural conception.

Regarding morphology, we understand why it’s often requested. It can provide useful context, but it also has well-recognised limitations — results can vary significantly between labs, it’s highly subjective, and it doesn’t consistently predict fertility outcomes on its own. Because of this, many specialists prioritise motility-based measures such as total motile sperm count.

If your doctor needs any additional information or if you’d like help understanding next steps, our team is always happy to support. You can reach us at support@exseedhealth.com.

ExSeed Health からの回答

2025年11月7日

Hi Adam,
Thanks for the great review! We're so glad to hear the experience was enlightening and easy, that’s exactly what we aim for. It's fantastic to know the results gave you helpful insights and peace of mind.
If you ever need support interpreting your results or planning next steps, our team is always here to help!
All the best,
The ExSeed Team

ExSeed Health からの回答

2025年10月8日

Hi John,

Thanks so much for the fantastic feedback! We're happy to hear that the setup, instructions, and overall process felt smooth and easy to follow. It's great to know the technology and results lived up to expectations too.

We're always here if you need any further support, and thanks again for taking the time to share your experience!

Best regards,
The ExSeed Team

ExSeed Health からの回答

2025年12月29日

Hi Shaun, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Our test is designed in line with WHO semen analysis guidelines and focuses on total motile sperm count, which is widely recognised as one of the most meaningful indicators of sperm health and fertility potential. Like all semen testing, whether at home or in a lab, results can vary due to natural biological fluctuation as well as sample collection and handling.

We put a lot of emphasis on supporting users through this process. If there are any issues with testing or questions around results, our support and medical teams are available to help, and we can provide replacement or additional testing supplies where appropriate. Many users successfully test at home with consistent results, particularly when following the guidance provided in the kit and app.

We appreciate that home testing is not the right solution for everyone, and we are genuinely sorry that you did not have a positive experience. Thank you again for the feedback, as it helps us continue to improve both our product and the support we offer.

ExSeed Health からの回答

2025年10月6日

Hi Anthony,
Thanks a lot for your kind words! We’re pleased to hear the kit and app gave you clear insights and helpful explanations, especially during such an important time.
We’re here if you ever need any further support.

Warm regards,
The ExSeed Team

ExSeed Health からの回答

2025年10月3日

Hi James,
Thanks so much for your kind words! We're glad to hear you found ExSeed easy to use and that our team could support you along the way. Great to know you're happy with the results!
We appreciate the recommendation and we're always here if you need anything else.
All the best,
The ExSeed Team

ExSeed Health からの回答

2025年9月25日

Hi Roxana,

Thank you so much for the lovely feedback! We're happy to hear that you found the device and app easy to use, and that our team was able to support you quickly and clearly along the way.

Wishing you all the best,
The ExSeed Team

ExSeed Health からの回答

2025年9月24日

Hi Daniel,

Thanks so much for sharing your experience, we’re really glad you gave ExSeed a try and that it helped provide the clarity and reassurance you were looking for.
Wishing you and your partner all the very best on your journey, and thank you again for the recommendation!

All the best,
The ExSeed Team

ExSeed Health からの回答

2025年9月22日

Hi Seán,

Thank you so much for the fantastic review and thoughtful recommendation. We’re really pleased to hear that the kit, videos, and AI support made the process clear and reassuring for you, that’s exactly what we aim for. It’s great to know our team was able to support you along the way. Wishing you all the best on your fertility journey!

Warm regards,
The ExSeed Team