Frankly, I don’t know how you’ve stayed in business. I was told by three different people that a return shipping label would be sent to me and the full amount of monies paid would be refunded. You m... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My order with them got stolen on the delivery day. Not only they were super understanding of the situation, but they sent me right away another package for free. They even require that the new package... もっと見る
Excellent eye care products. Pollen count is high and my eyes were sore itchy…. The eye mask is soothing drops help immensely and spray provides instant relief. I bought these products for my daug... もっと見る
Easy to order using the website as well as look at other possible eye products on the market including customer reviews. Shipping has always been fast and convenient hence why I buy from Eye Drop Shop... もっと見る
企業情報
当該企業による記述
Shop from a handpicked collection of 250+ Doctor approved, top quality eye care products. We carry the best premium quality eye care products in the industry, trusted by both top eye care professionals and dry eye sufferers across Canada. Plus we ship out your orders super fast -- within 24h. When you want quality and convenience, choose the Canadian eye care company your eyes can count on: Eye Drop Shop.
連絡先
4505 Rue Cousens, H4S 1X5, Montreal, カナダ
- 1-844-442-3937
- info@eyedropshop.ca
- eyedropshop.ca
4.4
優良
41件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Products and delivery
2026年6月25日
Very positive.
2026年6月25日
Express Shipping???
Frankly, I don’t know how you’ve stayed in business. I was told by three different people that a return shipping label would be sent to me and the full amount of monies paid would be refunded. You misrepresented the Express Shipping, plain and simple. I’ll be notifying Consumer Affairs regarding your inability to conduct a proper legal transaction
2026年6月11日
自発的なレビュー
Eye Drop Shop からの回答
Hi Ken,
We're very sorry to hear about your negative experience. Could you please provide us with your order number?
We found an account under your name but were unable to find any orders, emails, chats or customer service calls associated with it. Our customer service agents also have no knowledge of your case.
If you can provide us with your order number, we'll determine exactly what happened and work to make it right.
Thank you.
I wish because I am a long time…
I wish because I am a long time customer I could get some discounts.
2026年5月25日
Excellent eye care products
Excellent eye care products. Pollen count is high and my eyes were sore itchy…. The eye mask is soothing drops help immensely and spray provides instant relief. I bought these products for my daughter and we have both had great success. Thank you !!! Delivered right on time!!
2026年5月25日
Absolutely awesome service
2026年5月24日
I recently received a product I did not…
I recently received a product I did not order. I tried contacting customer service multiple times by phone but could not reach anyone.
When I checked my account, cancellation options were not clearly accessible and the subscription process was confusing through a third-party system. I had to go through that system to deactivate it.
During my call with support, I was first told they did not have access to cancel subscriptions. After further discussion, I was then told everything had been removed and the subscription was cancelled, including payment details.
This inconsistency was very frustrating, especially being given two completely different explanations about whether cancellation was even possible.
Because of this experience, I no longer feel confident using this service.
2026年5月12日
自発的なレビュー
Eye Drop Shop からの回答
We’re sorry for the frustration caused by this experience.
For clarity, we do not create subscriptions on behalf of customers without their authorization and subscription options are clearly labeled on the product page, in the cart and at checkout. Customers also have full control over their subscriptions through their account and can manage, modify, or cancel them at any time without needing to contact customer service.
In this case, we immediately cancelled your subscription during the customer service call. No follow-up was required and no future subscription orders will be generated.
We appreciate the feedback and will continue working to improve the customer experience.
You brought my order to my door
2026年4月24日
Super fast & easy ordering process
Super fast & easy ordering process. Swift delivery. Outstanding products.
2026年4月24日
Order came quickly
2026年3月25日
It is always a pleasant experience shopping at eye drop shop
It is always a pleasant experience when shopping at eyedropshop.ca. They have a vast array of excellent products and the shipping is fast and very well packaged. Thank You!
2026年3月25日
Fast service and exactly what I ordered,
2026年3月25日
Easy to shop website
Easy to shop website, items arrived quickly and well packed, exactly as advertised, no complaints!
2026年2月23日
I order regularly from Eye Drop Shop
I order regularly from Eye Drop Shop, and am always pleased with their pleasant and helpful customer service, responsiveness and quick delivery!
2026年2月23日
Trustpilot エクスペリエンス
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他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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