Their PR about great customer service is fake
Total non-response to my query, and as a result I lost out on a deal which I had been looking forward to.
I have mobility issues and hardly get out of the house. I am currently waiting and saving up money for a treatment in the UK in Nov, which will enable me to become more mobile, although I have been warned that the treatment to remedy my scoliosis and other issues will take 2 to 3 years to complete and in between blocks of sessions there will be bad days (healing crises) where I will be suffering from flu-like symptoms and pain in my muscles and joints. All the same I am determined to go for this. In this kind of scenario, it is important to be as mobile as you can, to keep your spirits high and to stay social. Depresson can hit easily when your life has been reduced to staying indoors as mine has - I am someone who has throughout her life done at least 3 sports, if not 4 or 5, every week.
Currently I can't walk further than 10m without being bent double and my back locking. When visitors arrive, I can't join them because I can't walk anywhere. I can't walk from the car to the supermarket, or help my husband shop. I can't go to museums or art exhibitions or even go round our village to the post office or meet someone for coffee - because I can't walk.
I was really looking forward to buying an escooter that would enable me to do most, if not all, of these things, so imagine how excited I was to find a firm offering these devices at reasonable prices and which had such a brilliant write-up for its customer services. I immediately had a few questions about one scooter in particular. I wanted to find out of it could be put into our car, but the write-up about it did not give the overall height or width of the vehicle or say whether the seat could be taken off etc. I also needed to know what battery it uses and whether one could buy or get a spare one, and if it came with a spare key.
At the time of emailing them, 12th July, there were 36 of them left and last night (13th July) there were still 10. I stiil had hope of a response and of being able to buy it before the offer was gone, but it is now 14th July, well into the afternoon here in France and not a single person at ezoom has been bothered to respond, so I have now lost the opportunity to buy the scooter I saw and which I feel would have been perfect for me.
How is this compatible with good customer service? I notice all the reviews are American. Is this a firm that only wants American customers? I don't know, but I feel upset, tired and lonely because I lost out on something that seemed promising and now find myself back at Square One.
I have written this in a last ditch attempt to see if they care at all and in the hope of salvaging something so that I might maybe find another escooter which I could buy from them, but wih every passing minute of radio silence, and being ignored, this hope is dying.
If they get back in touch and do something to salvage this, fine, I will edit the review if this is possible, but be careful with this firm. So far they are big on promises and short on backing it up with action, which basically means their PR is a lie.
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