Ezy Move Removalist レビュー 86

Ezy Move Removalist からの回答

2024年9月20日

Thank you so much, Paul and Vickie! We’re delighted to hear that Stephen and the team took great care with your antiques and furniture. It's always our goal to ensure everything arrives safely, especially with larger, more delicate items. Your recommendation means a lot to us! If you ever need assistance in the future, we’d be happy to help. Cheers!

The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月20日

Thank you, Maite! We're so glad to hear you were happy with the service from start to finish. Your recommendation means the world to us! If you ever need help again, don’t hesitate to reach out.

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Ka, for your kind words! We're thrilled to hear that our service met your expectations and that we were able to complete the job on time. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Aaron, for your wonderful feedback! We're delighted to hear that our team impressed you with their professionalism and dedication. We take pride in working efficiently to ensure a smooth and timely service. We look forward to assisting you again in the future.

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Linda, for your fantastic review! We're so glad to hear that our team made the process smooth and stress-free for you. Communication and respect are key values for us, and it's great to know we delivered on that. We're also happy you found our pricing competitive. Your recommendation means the world to us!

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Issa, for your thoughtful review and the 4-star rating! We’re thrilled to hear that our communication and customer service met your expectations. It's great to know that our team listened carefully to your needs and provided the service you were looking for. Your feedback is invaluable as we strive to improve. We hope to have the chance to assist you again in the future!

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Kayla, for your wonderful feedback! We're delighted to hear that your move was quick and easy with us. It's great to know that you'd choose us again in the future. We look forward to helping you with any future moves!

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Sri, for your kind words and recommendation! We're thrilled to hear that you had a great experience with our service and that our team was helpful and careful with your belongings. Your satisfaction is our priority, and we’re glad we met your expectations. We look forward to assisting you and those you recommend in the future!

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Cleo, for your fantastic review and for referring us to your friends! We’re delighted to hear that your move went smoothly and that you appreciated our transparent pricing and no-charge policy for stairs. It’s great to know that you found our service to be both efficient and reliable. We look forward to helping you with your next move!

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Hi Al,

We are surprised by the nature of this review. We take pride in our professional service and the care we take with our customers' belongings.

A thorough inspection was conducted upon move completion, and all items were confirmed to be in good condition. Additionally, the itemized list of belongings you provided before the move did not accurately reflect the items present on moving day. There was 25% more than what was listed in a cubic metre measurement.

Given the challenging conditions of the move, including 200-meter access, two flights of narrow stairs and heavy rain, our trained and professional removalists worked diligently to complete the job. The claim of inexperienced backpackers is entirely inaccurate. They have 2 years of experience in Removals in Sydney and that is a quite racist remark on your behalf which i will be submitting into the google review support team.

We believe the comparison to a previous move is unfair, as moving circumstances vary greatly. Factors such as the quantity and size of items, distance, weather conditions, and property access significantly impact moving times. After years of living in a property you accumulate additional items/furniture which is understandable.

We regret that the experience did not meet your expectations. However, we stand by the quality of our service and the professionalism of our team. Our terms and conditions cover all basis, images of your items do not relate to these false claims and we would like to strongly state that customers who do try and claim damages like yourself that are not related to our works are always unsucessful. We also notice that you did not opt to take out full removal insurance for your goods.

We look forward to hearing back from you.

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月20日

Dear Walter,

We understand that relocating can be a stressful process. We appreciate your feedback regarding your recent move and are sorry to hear that there may have been some confusion.

When your move was completed, you expressed satisfaction with our removalists' services. We are committed to ensuring that all our customers have a positive moving experience.

If you could please contact us directly to discuss any concerns you may have, we would be happy to address them promptly. We have tried readhing you multiple times after your move without any response back.

Regards,
The Ezy Move Team

Ezy Move Removalist からの回答

2024年9月6日

Thank you, Bruno, for your positive feedback! We're glad to hear that you found our team quick, professional, and personable. Your satisfaction with our service means a lot to us. We look forward to assisting you with any future moves!

Regards,
The Ezy Move Team