FACEIT レビュー 1,124

Support doesn't do anything, replying with macros

entreprise d'attardés qui surf sur un monopole grace à valve les grosses feignasses

The support team on faceit is very fast and very good. Had a problem earlier today, and my problem was fixed right away.

i do not recommand.

HORRIBLE SUPPORT

They send me a video of how to reset my email address on a lost account using steam login, THE OPTION DOESN'T EVEN EXIST. Of course they can't bother to update their autoresponder in email so that they can stay useless at support.

there was a TPM requirement, and now it takes me four hours to set up the BIOS. This won't help anything anymore, there's no choice where to write support. Never send your documents for verification, and may leak your document data. Definitely do not recommend this 1/10 platform

хуйдший подбор где я либо видел, за тебя играют дауны которые ничего не умеют, а против тебя смурфы или бустеры которых не банят, сделайте нормальный подбор по количеству сыграных игр, я заебался играть когда против меня 3000 игра или больше, а за меня 17

horrible experience , filled with the most stupid people on earth , servers are horrible and so many smurfs

Horrible. Their anti cheat somehow burned my motherboard and their support doesn't even seem to care.

una piattaforma vergonosa, ti matcha team pro contro tutta gente in team che trolla che trollano in team, quando scoppia la guerra mi auguro che bombardino prima i server di sti 4-5 autistici

They responded in 10 mins. and resolved the situation

Just to review how bad your support platform is.
How does a platform like yours has such a bad support platform ?

No live chat
Can't send a support for "Other reason" or "Custom reason", and if you send it on a wrong reason, they wont even read the description or watch screenshots that you attach to the request and you will just get the exact same template message, as if you are getting help and replied from bots (I'm not sure if they really are bots).
Please consider AT LEAST, to create a way of creating a request regarding a custom or other reason that is not listed on pre-determined list

FACEIT’s verification system rejected my valid ID and support has been completely useless.

I contacted them multiple times and only received automated or unhelpful responses. No proper manual verification review, no real resolution, and no accountability.

If your system fails, there should be a real human process to fix it - but apparently there isn’t.

Very frustrating experience.

Member since 2014 and they decided to remove 900 elo for no reason, support useless and full of ai responses untill u upload a document an actual human must review

FACEIT in 2026 feels like a platform surviving off reputation instead of performance.

The whole reason FACEIT became relevant was because Valve matchmaking was inconsistent. FACEIT was supposed to be the better alternative. Better games, better structure, better competitive integrity.

Now? Match quality is often no better than Premier and sometimes actively worse. Premium queues can take forever at off-hours, super match is not worth the wait, pre-map bans are a minor feature dressed up as value, and server selection is laughable for a paid service.

It is hard to justify paying for a platform whose core selling point no longer feels reliably true. If the matches are still inconsistent, the queues are slower, and the “premium” advantages feel negligible, then what exactly is the subscription buying?

FACEIT should be embarrassed that Valve leaves this much room to dominate and they still cannot make the experience feel clearly superior.

There isn’t much to say: you’re forced to upload your ID and a photo of your face for verification. Then your data is passed on to a third-party provider called “Daon”, who state in their own privacy policy that the data may be retained for up to 25 years for alleged “scientific research purposes”. In other words, your data (name, address, personal details in general) could potentially be used for AI training or other purposes. On top of that, a “fingerprint” is created from your data and facial data; this also remains with Daon and isn’t deleted so quickly. Only the photos you’ve taken are deleted after 3 months. Hands off!

dont use it and even download it. it hack over at my steam account and took all my items