We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 o... ãã£ãšèŠã
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Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Or... ãã£ãšèŠã
A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and m... ãã£ãšèŠã
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My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and... ãã£ãšèŠã
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Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
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19749 Dearborn St, 91311, Chatsworth, ç±³åœ
- 8182085389
- info@familychristmaspajamasbyjenny.com
- familychristmaspajamasbyjenny.com
3.8
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Disreputable company with no regard for their customers.
My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and therefore no returns could be accepted. We did not order custom printed pajamas, they were one of the listed styles with no customizations made to them. There were no indications at all on the product page that these were, in fact, custom. I offered to pay for return shipping just to get my money back. They offered me a 15% credit. I refused and said I was going to dispute the charge if they didn't offer me a refund. They came back and offered me 25%. I stopped bothering with them. After a few days they came back and offered me 30% to keep them. I waited until I had full resolution so others can see that they will win a chargeback if they are dissatisfied with this company. Their entire model is very scammy and they do not stand behind their product. I would urge anyone who is considering a purchase with this company to think twice. And, if you find yourself caught, take a screen shot of the product page and the returns page and use it to win your dispute with your credit card company.
2025幎12æ12æ¥
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Poor customer service...look elsewhere
We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 of additional shipping or can receive only a 50% refund on the missing item. We have already spent several months going back and forth with customer support with no progress on resolving the issue. I don't mind when mistakes are made as long as the company stands behind their product, and does the right thing in the end. However based on our multilple attempts to resolve this i am not hopeful anything will be done. We are now in February and still trying to get my order fixed from November.
2026幎1æ19æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi William,
Weâre truly sorry for the inconvenience youâve experienced â we completely understand how frustrating it must be to receive an incomplete order, especially during such a special season. Please accept our sincere apologies for the trouble.
To help us check this further, could you please provide a photo of the package you received (including the shipping label and contents)? Weâre concerned that one of the items may have been lost in transit, and this photo will help our team investigate with the carrier right away.
Once we have that information, weâll make sure to find the best and quickest solution for you â whether itâs reshipping the missing item or arranging an alternative resolution.
Thank you so much for your patience and help, William. We truly appreciate it and want to make this right for you.
Warmly,
Pajamas By Jenny
BE WARNED! DONT BUY FROM THIS COMPANY
This was one of the worst customer experiences Iâve ever had with a company.
I placed a large order in Novemberâ11 pajama sets for my familyâfor Hanukkah, ordering well in advance to avoid any issues. I even emailed the company ahead of time to confirm delivery by December 11, as we were leaving town. I was explicitly assured the order would arrive on time.
I was also confident because the companyâs website listed a Los Angeles address just down the street from my home, so I had no reason to worry about delays.
After placing the order, I received no shipping updates, which prompted multiple follow-up emails. Long story short, the pajamas arrived around December 19, well after Hanukkah. I attempted to refuse the delivery, but the package was still delivered.
I then requested a partial refund, which the company initially agreed toâonly to later reverse their decision. They claimed that all orders are custom-printed in China and therefore non-refundable, despite the fact that their website clearly states returns are accepted within 30 days.
To make matters worse, the quality is horrible. The product looks great online, but in reality itâs cheap, uncomfortable polyester that no one would want to sleep inâespecially at this price point.
Between the missed delivery, misleading information, refusal to honor their own return policy, and extremely poor quality, this experience was incredibly frustrating.
I strongly recommend staying away from this company.
2025幎12æ18æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Dear Adee,
Weâre truly sorry to read about your disappointing experience â this is not at all the level of service or quality we want for our customers, and we understand how upsetting this situation must have been, especially since your order was meant to be a special part of your familyâs Hanukkah celebration.
Please accept our deepest apologies for the late delivery, the confusion regarding shipping timelines, and the frustration caused by conflicting information about returns. We also regret to hear that the pajamas did not meet your expectations in terms of quality. Your feedback is very important to us, and we take it seriously as we continue to improve both our communication and our product standards.
To help us review this more closely and find the best possible resolution, weâd really appreciate if you could reply with your order number and any photos or details about the product quality. Our customer care team will personally re-check your case and work with you toward a fair solution that feels right.
Again, weâre so sorry that your experience did not reflect the care and joy we hope to bring to every family we serve. We truly value your feedback and the opportunity to make things right.
Warm regards,
Pajamas By Jenny
The perfect pajamas for all of us
The pajamas for all of us, were exactly what we needed this Christmas. The pajamas are well made and very comfortable. Unlike pajamas ordered from other sites, there is no need to size up in fear of the pajamas shrinking. The pajamas are a perfect fit!
2025幎12æ25æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Dear DM,
Thank you so much for sharing your kind words and leaving us a 5-star review! Weâre absolutely delighted to hear that your familyâs Christmas pajamas were a perfect fit and that you found them comfortable and well made.
It warms our hearts to know that our pajamas added a little extra joy and comfort to your holiday season. Your feedback means the world to our small team â it reminds us why we love what we do!
We truly appreciate your support and hope we can bring more cozy moments to your family for many holidays to come.
Warmly,
Pajamas By Jenny
Great products, Even Better Client Care!!!
Customer goes above and beyond any of my expectations! I have been buying my Christmas PJs from them for years, unfortunately the ones I ordered for my Brotherâs family was never received. It was determined that no one was at fault, they however did everything possible, truly valuing customer loyalty! I look forward to my Christmas PJs for next year!
2025幎12æ30æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Gerlinde,
Thank you so much for sharing your thoughtful feedback! Weâre truly grateful for your continued support and kind words about our products and customer care. Itâs wonderful to hear that our team could assist you and make things right â we always want our customers to feel valued and cared for.
Weâre delighted to have loyal customers like you who make what we do so meaningful. We canât wait to create more cozy moments with your Christmas PJs next year!
With warmest appreciation,
Pajamas By Jenny
We love ordering our family pajamasâŠ
We love ordering our family pajamas here .
They have fast delivery and a big selection the quality is good .
We always order 2 sets for Christmas and for dogs I love that they match the dogs too .
2025幎12æ25æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Debbie,
Thank you so much for your wonderful review! Weâre thrilled to hear that you and your family (and the dogs too!) love our matching Christmas pajamas. Itâs such a joy knowing our pajamas have become part of your holiday traditions year after year.
We truly appreciate your kind words about our quality and fast delivery â your feedback means the world to our team. We canât wait to create more cozy moments for your family next Christmas!
Warmly,
Pajamas By Jenny
The design was so fun that I had to order!âŠ
The design was so fun that I had to order them for myself and my housemate. We were very impressed with the quality of the fabric and with the fit! I needed the largest size and my housemate needed a size small and both worked wonderfully. I can also say they come out of the wash as nice as when they first arrived.
2025幎12æ24æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Faye,
Thank you so much for your wonderful review and for sharing your experience! Weâre thrilled to hear that you and your housemate both loved the design, fit, and quality of your pajamas. Itâs especially great to know theyâve stayed just as nice after washing â thatâs music to our ears!
Your kind words mean so much to our team, and weâre so happy our fun designs brought a little extra joy and comfort to your home.
With gratitude,
Pajamas By Jenny
Jenny very misleading, i wouldn't buy anything from if she was the only person, she just takes your money.....
Jenny, I have trying to contact you since thanksgiving of 2025 and today is January 7th 2026. What happened to my order? You have ruined my family Christmas photos for the year......what is your problem.
you don't return e-mail or phone calls I would think as a business owner you would want to get this resolved asap .YOUR WEB SITE IS DOWN.....
2026幎1æ7æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Janet,
Weâre so sorry to hear about this confusion and the frustration it has caused. We completely understand how important your family Christmas pajamas are, and we want to make sure this is sorted out for you right away.
After checking our system using your name and email, we werenât able to locate any order placed under your information. Itâs possible there might be a misunderstanding or mix-up with another store. Could you please share your order ID or the email address used at checkout so we can look further into this for you?
Our official website â https://familychristmaspajamasbyjenny.com/ â is currently working fine, which makes us wonder if your order may have been placed with a different company using a similar name.
To get this resolved quickly, please contact our Customer Service team at cs@familychristmaspajamasbyjenny.com with any order details you have. Weâll do our very best to assist and clear things up.
Thank you for bringing this to our attention, Janet. We truly want to help you get to the bottom of this and make sure youâre taken care of.
With kindness and understanding,
Jenny
Family Christmas Pajamas By Jenny
Fantastic customer service
Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Ordered the retro Publix pub sub Jammieâs and my kids absolutely loved them. I would definitely recommend this company.
2025幎12æ25æ¥
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Pajama sets were of good quality andâŠ
Pajama sets were of good quality and customer service was quick to respond to questions! Appreciate you guys!
2025幎12æ24æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Sharon,
Thank you so much for your kind review! Weâre so happy to hear that you loved your pajama sets and that our team was able to assist quickly whenever you had questions. It truly makes our day to know you had a great experience with us!
Your support and kind words mean the world to our small family-run business. We put a lot of love into every set we create, and itâs so rewarding to know it shows.
Wishing you and your family lots of warmth, laughter, and cozy moments in your new pajamas!
With heartfelt thanks,
Pajamas By Jenny
We loved our Christmas pjs by Jenny!
This was my first time to buy Christmas pj's, and I'm so glad we used Jenny! The pj's fit perfectly- true to size- and they were very soft and comfortable. I've worn mine more since Christmas. I would definitely recommend pajamas by jenny to my friends!
2025幎12æ24æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Karen,
Thank you so much for your kind review! Weâre absolutely delighted to hear that you loved your Christmas pajamas and that they fit perfectly. Knowing that youâve been enjoying them even after the holidays makes us smile from ear to ear!
It means so much to our small family business that you chose Family Christmas Pajamas By Jenny for your first Christmas PJ purchase â and that youâd recommend us to your friends truly warms our hearts.
We wish you many more cozy, joy-filled moments in your pajamas, and we hope to be part of your next holiday season too!
With gratitude and warmth,
Pajamas By Jenny
Use this company every year!
I have used this company the past two years because of their ability to offer all the needed sizes and tons of cute options to choose from. Pajamasbyjenny is my annual family Christmas pajamas shopping site! I feel like they consider us family as they personally reach out by email to make sure our order is exactly what we need and will arrive on time. They are incredibly great at customer service and communication and that alone makes me a guaranteed customer with them every year!
Thank you Shaun and the team for making our 2025 Christmas family pajama portraits perfect and fun!
We will be back to order in 2026!
-KD and family
2025幎11æ21æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Kristi,
Wow, thank you so much for your wonderful review! It truly means the world to us to know that you and your family have made Family Christmas Pajamas By Jenny part of your holiday traditions.
Your kind words about our team and customer service absolutely warmed our hearts. We shared your message with Shaun and everyone smiled from ear to ear! Itâs such an honor to help make your family Christmas pajama portraits fun and memorable year after year.
Weâre already looking forward to being part of your 2026 holiday season!
Thank you again for your trust, kindness, and continued support. Wishing you and your family a joyful, cozy, and love-filled New Year!
With warmest thanks,
Pajamas By Jenny
Outstanding product!!
Outstanding product!!!
So many wonderful choices in patterns and sizes! Great price, great fabric, fast delivery! Excellent experience - look forward to many more years of memorable matching pajama pictures!
2025幎12æ15æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Thank you so much, Patricia! Weâre so happy to hear that you loved the pajamas and had such a great experience. Your kind words truly made our day!
Weâre thrilled to know you enjoyed the quality, comfort, and variety. We canât wait to be part of many more years of matching pajama memories with your family.
With heartfelt thanks,
Pajamas By Jenny
It made it on time with no issues!
I was super worried that the order would not arrive on time! The team was super helpful and assured it would⊠and it did! (The day before we were to leave). The order was correct- they even adjusted for an error on my end when I initially ordered! And it all fit well and was of good quality. No complaints here!
2025幎12æ19æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Thank you so much, Heidi! Weâre so happy to hear that your order arrived right on time and that everything fit perfectly. It was truly our pleasure to help make sure your pajamas reached you before your trip.
Your kind words mean so much to our team â they really made our day. Weâre thrilled that you loved the quality and service. Wishing you many warm and cozy moments in your new pajamas!
With appreciation,
Pajamas By Jenny
Excellent Customer Service/Family-run Biz
First - Their customer service is EXCELLENT! You email with a REAL person, not AI. 2nd my nephew loves his PJ pants & said they are super soft. 3rd - we made a customized PJ set for our 83-year-old Dad with all of our faces on the Christmas tree. He LOVED it! I highly recommend ordering from Pajamas by Jenny!
2025幎12æ11æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Jeri-Lynn,
Thank you so much for your wonderful review! We were all smiling while reading it. It truly warms our hearts to know your family loved their pajamas, especially your dad â what a special and fun idea with the customized set!
Weâre so happy to hear that your experience with our team was positive and personal. Our goal is always to make every order feel special and stress-free, and your kind words mean the world to us.
Thank you again for taking the time to share your experience and for recommending Family Christmas Pajamas By Jenny. We are so grateful for your support and wish you and your family a joyful and cozy New Year!
With love and appreciation,
Pajamas By Jenny
Fantastic Pajamas & Incredible Customer Service!
Ordered pajamas for our family Christmas, each with a different saying. Shortly after my order we added a few more guests to the list. I needed to make a couple of changes, and add in two additional sets. Jenny's friendly team was extremely helpful - the order had yet to go to print and they were able to make all of the changes I needed. Our order was perfect and arrived in plenty of time for Christmas!
2025幎12æ19æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Ashlee,
Thank you so much for your wonderful review! Weâre so happy to hear that your pajamas were a perfect fit for your family Christmas and that everything arrived on time. It was a joy working with you to make those last-minute changes â weâre thrilled it all came together so smoothly.
Your kind words mean so much to our team. We truly love helping families create special moments, and hearing that you had a great experience makes all our efforts so worthwhile.
Thank you again for your trust and support. Wishing you and your family a joyful, cozy, and love-filled New Year!
With appreciation,
Pajamas By Jenny
I ordered these pajamas well inâŠ
I ordered these pajamas well in advance. They were advertised as ready to ship, so allowing two and a half weeks seemed more than enough time. Unfortunately, they arrived late, showing up Christmas Eve evening to be exact, which meant we couldnât even use them.
The fit was another issue. They were not true to size at all and were extremely baggy and oversized. To make matters worse, the colors didnât match, so they were nowhere close to being matching family pajamas.
I was very disappointed. When I reached out to the company by text and email, the only solution offered was to send replacement sizes and ship new Christmas pajamas. At that point, Christmas had already passed, so Iâm not sure why I would want Christmas pajamas after the holiday.
Overall, this was a frustrating experience and not what was advertised or expected. I do not recommend at all.
2025幎12æ25æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Beck,
Thank you for sharing your feedback, and weâre truly sorry for the inconvenience you experienced.
We appreciate that youâve already contacted our team, and weâd like to make this right for you. In case the pajamas differ from our size chart, weâre happy to issue a full refund. Please reach out to our support team at cs@familychristmaspajamasbyjenny.com so we can assist you further and resolve this as quickly as possible.
Your feedback means a lot to us, and weâll use it to continue improving both our products and service.
Warm regards,
Pajamas By Jenny
Stay Away from this Company!
The designs, with so many cute choices, were very appealing. However, when the pajamas arrived the material was extremely thin, of poor quality, and some of the seams had loose threads. The material was also itchy and uncomfortable and none of my family wore them. Oh - if you think this is a "made in America" company - you might be surprised ( as I was ) to learn they are made in China. Stay Away!!!!
2025幎12æ18æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Joanne,
Weâre truly sorry to hear about your experience and the disappointment with your pajamas. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience.
In case the issue you mentioned regarding the loose threads or fabric quality is persisting, please reach out to us at cs@familychristmaspajamasbyjenny.com so our support team can further assist you. Weâd love the opportunity to understand more and make things right for you.
Your feedback is very important to us, and it helps us continue to improve both our products and service.
Warm regards,
Pajamas By Jenny
I ordered matching family pajamas forâŠ
I ordered matching family pajamas for Christmas, and they were an absolute hit. The quality exceeded my expectations - soft, cozy and durable.
The staff was so helpful and accommodating which made the whole experience felt effortless.
Highly recommend to anyone looking to make their Christmas extra special
2025幎12æ10æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Janet,
Thank you so much for taking the time to share your experience and for leaving us a 5-star review! Weâre so happy to hear that your matching family pajamas were a hit and that the quality and comfort exceeded your expectations.
Itâs wonderful to know our team helped make your shopping experience easy and enjoyable. Your kind words truly mean a lot to us.
Wishing you and your family many more cozy and joy-filled moments together!
Warm regards,
Pajamas By Jenny
Holiday short pajama set
I reached out to the company to see if I could get them made in pajama short sets for the holiday. They were very prompt with getting back to me and explaining how to order them. From there I got ordered and Shaun the CSR kept me informed about my order the whole time. We got them in a timely manner. A little set back with one of the sizes but they helped me resolve that as well and we had them all in time for our trip to Florida. My kids and grandkids loved them and how soft and comfortable they were.
2025幎11æ27æ¥
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familychristmaspajamasbyjenny.com ããã®åç
Hi Lori,
Thank you for your wonderful 5-star review! Weâre so happy your family loved the pajama sets and that everything arrived in time for your trip.
Your kind words mean so much and inspire our team every day. Wishing you and your family many more cozy, happy moments together.
Warmly,
Pajamas By Jenny
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