Famly レビュー 26

Famly からの回答

2025年11月21日

Hi Ismail, really sorry to hear you’ve had that experience 😔 Just to clarify, we’re Famly, the nursery management software, not the nursery itself. It sounds like a really frustrating situation, but we don’t actually have any control over how individual nurseries are run.
If you wouldn’t mind removing the review, we’d really appreciate it, as it’s not related to Famly or the service we provide 🙂
Thanks so much for your understanding, and we do hope things get resolved for you and your daughter soon.

Famly からの回答

2025年8月18日

Hi John,

I’m really sorry to hear this has been your experience, it’s definitely not what we’d hope for. I can see you’re already in touch with the team, which is good, but please do let us know if you’re still not getting the help you need. We want to make sure you feel properly supported and get the most out of the software.

Best wishes,
Maria

Famly からの回答

2025年7月1日 に更新

Vielen herzlichen Dank für dein tolles Feedback! Es freut uns sehr, dass du dich gut begleitet fühlst und mit der App zufrieden bist. Wir geben auch weiterhin unser Bestes, damit die App dir Freude bereitet und den Alltag erleichtert. 💜 Liebe Grüße, Monica von Famly

Famly からの回答

2023年6月5日

Thank you for your fantastic review of Famly! We're thrilled to hear that you love using our platform to communicate with families. Your positive feedback regarding the ease of communication and the ability to engage with parents is greatly appreciated. We are committed to providing a seamless experience and strengthening the bond between educators and families. Your support means the world to us, and we will continue to work hard to deliver an exceptional experience for all our users.
Best,
Pernille from Famly

Famly からの回答

2023年5月26日

Hello, We are thrilled to hear about your positive experience with our support and our early childhood platform. We love hearing ideas from our customers for how we can make the platform even better, so keep them coming 😊
All our best,
Pernille from Famly

Famly からの回答

2023年5月24日

Hello, Thank you for your wonderful review! We are delighted to hear that our early childhood platform has been helpful in resolving your problems, big or small. Your satisfaction and the positive feedback from parents mean a lot to us.

We appreciate your support and are committed to providing continued assistance whenever needed. Please don't hesitate to reach out if you have any further questions or require further help.
All our best,
Pernille from Famly

Famly からの回答

2023年5月12日

Thank you so much for leaving us a positive review! We're thrilled to hear that your query was dealt with quickly and that you found our communication to be great. Our team works hard to ensure that our customers receive prompt and effective support, this is music to their ears.
Best,
Pernille from Famly

Famly からの回答

2023年5月11日

Thank you for your wonderful review! We're thrilled to hear that our support team was able to provide you with the assistance you needed and that they checked in with you to ensure that everything was taken care of. Your satisfaction is our top priority, and we appreciate your business. Please don't hesitate to reach out to us again if you need any further help!
Best,
Pernille from Famly

Famly からの回答

2023年5月11日

2 / 2

Thank you for sharing your positive experience with our support team! We're delighted to hear that they provided you with a quick and detailed response and followed up with you to ensure that all of your needs were met. Our team works hard to provide top-notch support to all of our customers, and we're thrilled to hear that we were able to meet your expectations.
Best,
Pernille from Famly

Famly からの回答

2023年5月8日

Thank you so much for your kind words about Famly. One of our biggest goals is to save time for those working in the Early Years sector - and to make sure our customers feel heard and supported. We're delighted to hear that our customer service and support have been excellent, we know how hard they work every day to make sure that all of our customers’ needs are met. Thank you for choosing Famly and for your support!
Best,
Pernille from Famly

Famly からの回答

2023年5月8日

Thank you so much for your very kind words; we are so glad to hear that our customer support team is a benefit to you. They pride themselves on their work, so this is music to our ears.
Best,
Pernille from Famly

Famly からの回答

2023年4月18日

We are thrilled to hear that you love using Famly and that it helps you save time. We aim to make our early childhood platform easy to use and inviting for parents and it sounds like we are succeeding. Thank you so much for sharing your kind words.
Best,
Pernille from Famly

Famly からの回答

2023年3月28日

Thank you so much for your very kind words. Our Customer Support team works tirelessly to ensure the success of all of our customers so I cannot wait to pass on your lovely words to them as well.
Best,
Pernille from Famly

Famly からの回答

2023年3月15日

Hello, thank you so much for your kind words in regard to our customer support team. They work incredibly hard to try to help anyone who needs it and pride themselves on their speedy and attentive response. I have passed on your compliment to them where I am sure it will be appreciated.
All our best,
Pernille from Famly

Famly からの回答

2023年3月13日

Thank you so much for your kind words, we are thrilled to hear that the Famly platform helps you stay connected with your little ones. Collaboration and connection are part of our core values so reviews like these mean the world.
Best,
Pernille from Famly

Famly からの回答

2023年3月1日

Hello,
I'm truly sorry to hear that you've had a negative experience with our customer support team. We strive to provide excellent customer service to all of our users, regardless of whether or not they choose to continue using our services. It's clear that we fell short of this goal in your case, and for that, I apologize.
I assure you that we take all customer feedback seriously and we will be investigating this matter further. We will work to identify and address any underlying issues in our customer support processes to ensure that this does not happen again in the future.
Thank you for bringing these issues to our attention. We value your feedback and appreciate the opportunity to improve our services. We hope to have the opportunity to restore your faith in our company and services. If there is anything else we can do to assist you, please do not hesitate out directly through support@famly.co
Sincerely,
Pernille from Famly

Famly からの回答

2023年2月13日

Hi Laura, thanks for your review! Great to hear that Famly works so well for you! - Marcus :)

Famly からの回答

2022年4月7日

Hi Priya, thank you for your feedback. We're very sorry to hear that yourself, and the staff in the nursery have been having difficulties with the app. We'd definitely like to help you sort this and find out what could be causing the problems, I've sent you an email (from within Trustpilot), but you can also get in touch with our support team here: support@famly.co.uk - Marcus