Fast Moose レビュー 

Been with these for over 2 years and never had any issues. Very quickly to respond and when I upgraded my website which caused a slight conflict they fixed it within minutes. Highly recommended.

Be very careful. If your site is hosted via a reseller and that reseller’s account is suspended, you may lose access to your website files and database even if you own the domain and the content.
I was denied access to my own WordPress site for migration purposes because the reseller’s account was suspended. This creates a serious risk for businesses who rely on their website to trade.
I would not recommend this setup whatsoever

As they have responded here is my response back as I don't know why your false narratives have been spun as if I claimed to be the account holder:

Thank you for your response. I’d like to clarify a few factual points for transparency.

I have never claimed to be the billing account holder. My review is based on my experience as the website and domain owner whose business website was hosted on your infrastructure. I actually do have an account with you. Which I can still log into, but just see that my actual account within the platform after I login is closed. Which was set up in order to correspond with you and contact customer support and open a ticket to inquire about the recovery of my data. (which I was doing until you closed it. With no notification or verification that this was happening.)

The core issue remains unchanged: I was unable to retrieve my website files and database for migration purposes, despite owning the domain and content, because access was blocked due to a third party’s billing issue.

Since raising this issue, the Fast Moose account I opened specifically to communicate about data recovery was closed while the matter was still ongoing, removing my only channel of communication. This occurred despite your stated requirement that authorization be provided — authorization which is now being sent by the account holder.

This sequence of events demonstrates the exact risk highlighted in my review: when hosting is tied to someone else’s account, a business owner can lose access to their own website data and have no practical way to resolve it.

My intention is not to dispute contracts, but to warn other businesses of this risk so they can make informed decisions about how their websites are hosted and ultimately who those services are held.

I have taken a note of each response that has been left.

THE FACTS THAT REMAIN ARE.......

While that authorization was in progress (I had an open ticket that I didn't close that I never said the enquiry was finished as the account holder is to send verification as they requested, but not only did they close the ticket they close my whole account) , the Fast Moose account I used for communication was closed, removing my ability to follow up, confirm receipt of authorization, or receive instructions for data release.

As a result, despite being told that cooperation would occur once authorization was received, there is now no active communication channel through which that cooperation can take place.

This is the risk highlighted in my review: when a business website is hosted under someone else’s account, the website owner can lose access to their own data and be left without a workable path to recovery — even when following the provider’s (Fast moose's) stated process.

My review is intended to inform other businesses of this risk so they can make informed decisions.

Great company! Great customer service! every time i had a problem, they immediately help! they are the best! only compliments!

We had the pleasure of featuring FastMoose on DealFuel, and the experience was fantastic from start to finish. The product was high-quality, well-received by our audience, and the vendor was professional, responsive, and a delight to work with.

We truly appreciate the smooth collaboration and look forward to partnering again in the future. Highly recommended!

I worked with the team at Fast Moose to migrate four websites, and I am thoroughly impressed with their services. Everything was handled seamlessly, with no downtime at all, which was crucial for me. Their professionalism, efficiency, and attention to detail made the entire process smooth and stress-free. I highly recommend Fast Moose to anyone looking for top-notch migration services. They are a team you can truly trust!

It appears money means more to this business than being understanding and supportive to its customers
They save card details, take payments, when you contact then and explain the situation, advise you are unhappy but offer a partial refund then change their mind and advise no refund will be issued.

--- Update to Their reply ---

I contacted them to request a refund, I had been in hospital and the very last thing I had been thinking of had been "oh their renewal", the first thing that brought this to mind was the payment confirmation email, I contacted them within 30 minutes to request the refund to have a very unprofessional and uncompassionate reply, stating their policy. They do not need to understand a person's health if they had been in hospital until around 6pm the night before their first though would be their renewal.

They made an offer of a refund, I said I was not happy as it circumstances beyond my control had resulted in this due to my hospital stay, they refused to then refund at this point I have advised I will contact my card provider.

They seem to feel hiding behind a policy when a customer has been in hospital makes it easier for them to keep money, it seems the company and agents has no compassion at all when dealing with customers, money seems to matter more.

The fact I had been taken into hospital the 28th Feb and came home 28th of march, clearly makes their argument invalid.

They appear to be money driven before customer care. I deeply apologise for been taken into hospital by ambulance following chest pains, next time I will pre book with you.

--- After independent advise the case will be raised with CCCS regarding their unfair practices.

I have had to post my review again, I mentioned a name and they reported this to have it removed, while in the positive reviews the same name is mentioned but they have not reported these, it would appear they try to silence a customer after claiming to be transparent

I have had Fast Moose now going on four years and I have been incredibly happy with their service and support. Every time I've had an issue, James has responded in a prompt manner with detailed instructions, even videos to show me the correct way of doing what I was trying to do. I currently have over 35 sites and the uptime has been flawless, 99.9%. I highly recommend them and could not be happier.

FastMoose is super reliable and has the most helpful support ever!

Fast Moose services work spectacularly. You can rest assured if you work with them, but also, the guys at Fast Moose are very attentive, professional and excellent people. I have been working with them for years and not only do they do their best, but they are also very pleasant and understanding.

I can not find the appropriate word that I want to use to describe Fastmoose. From its main features to CS, it's definitely 5 stars. I cant thank you enough, James T for all your guidance and assistance. Superb service! ⭐⭐⭐⭐⭐

I absolutely love Fast Moose! I recently had an issue that I needed help with, and the customer service I received was outstanding. The representative, James T, was so understanding and helpful - he quickly resolved my issue and made me feel appreciated. Fast Moose's customer service is top notch and I highly recommend them to everyone!

Good reliable and fast hosting. Their support is very good and helpfull.

Wanting to expand the range of services my company offers in invested in a reseller licence with this company. From the outset I have been impressed with the professionalism and responsiveness of this company and their support. From day one they helped my configure my account, sub-accounts, website subdomains, payment integrations, additional services that come as part of the investment in this company. This is my first review on Trustpilot and I am writing this a day after a meeting with the CEO of the parent company. In a an our web meeting with myself and my business partner, he offered advice, guidance, he questioned our objectives and offered his support. This one hour will no doubt have save this company literally thousands in the long run and months in the short term.
I am truly grateful for the service and the humanity and excellent leadership behind this company and I wish them all the very best.