Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... もっと見る
企業が回答しました
所在地
所在地を変更Unit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... もっと見る
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I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches an... もっと見る
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Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, 英国
4.7
優良
328件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shorts not true to size and hassle exchanging them
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches and not 40 as labelled. I changed them at the store in Aberdeen to 38” inches . I wish I had measured them in store on my first visit. The store staff were incredibly unhelpful, and initially told me I couldn’t exchange them or get money back in store despite having all paperwork, original packaging and items in pristine condition with all labels still attached etc. Hesitant to buy anything there again.
2024年8月19日
FatFace - ABERDEEN 4 からの回答
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you have not had a positive instore shopping experience.
We will be sure to pass your feedback on for review.
We apologise for any disappointment caused.
Take care. -LA
Easy to order online
Easy to order online. Friendly and helpful staff in store for collection.
2024年8月19日
FatFace - ABERDEEN 4 からの回答
Hello Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online
Ordered online, easy process, kept updated about my order. Staff at aberdeen very friendly and helpful. Good quality clothes.
2024年8月12日
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I’ve bought many things from Fat Face…
I’ve bought many things from Fat Face just lately and am always happy with. My purchases.. The quality and value for. Money is second to none.
2024年8月1日
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
No update as to when my order would be…
No update as to when my order would be to collect in store… still waiting.
2024年8月6日
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for your review.
I am so sorry to hear of the delay with your parcel. I have checked and I can confirm that the parcel has been marked being received and collected today.
EP
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic customer service
Helpful, friendly staff. Always nice to ho into a shop and ne greeted with a happy smiling face.
Good customer experience
2024年8月5日
FatFace - ABERDEEN 4 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Simple and easy to buy online and get…
Simple and easy to buy online and get delivered to store
2024年8月1日
FatFace - ABERDEEN 4 からの回答
Hello Hamish
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - ABERDEEN 4 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with your item, and received your order promptly. We look forward to welcoming you back soon.
Take care. -GM
FatFace - ABERDEEN 4 からの回答
Hello Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem free
Smooth online ordering process, no problems at all. The items themselves are lovely and arrived in good condition. Staff in the shop when I collected were very pleasant as always.
2024年7月4日
FatFace - ABERDEEN 4 からの回答
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent delivery and well packaged
2024年6月28日
FatFace - ABERDEEN 4 からの回答
Hi there,
Thank you for taking the time to leave us your 5* review.
We are happy to hear your feedback regarding delivery, and packaging. We hope you love your order!
Take care. -GM
T-Shirts were great quality and fit
2024年6月6日
FatFace - ABERDEEN 4 からの回答
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products as much as we do.
All the best, MM
BeautifulReceived a catalog in the mail and…
Received a catalog in the mail and ‘voila’ found a beautiful outfit! From start to finish, a very easy ordering process online!
2024年6月12日
FatFace - ABERDEEN 4 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Super fast delivery and quality clothes.
2024年6月13日
FatFace - ABERDEEN 4 からの回答
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Great quality, long lasting, good for your money goods!
Excellent choice of clothes, always something new.
2024年6月3日
FatFace - ABERDEEN 4 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you find the choice of clothing to be excellent. I hope you continue to love our products as much as we do.
All the best, MM
FatFace - ABERDEEN 4 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - ABERDEEN 4 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
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