Pleasant and helpful staff lovely changing rooms ,good you can order on line and pick up from store no problems if you want to return anything . Good selection of ladies and men’s wear
企業が回答しました
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Always a great company to do business with both on line and in store. Always find quality goods and your store in Ashbourne and the Staff are brilliant.
企業が回答しました
Great jeggings as usual. It’s my 3rd pair. Only they had a snag in them. Went to local fatface fab customer service but their stock was quite different of the same jegging! So reordered. When they arr... もっと見る
企業が回答しました
I ordered 3 t shirts which were delivered in store during the promised time period. 1 t shirt wasn't quite the shade of colour shown in the picture but was still ok. Good quality shirts.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
35/39 Market Place, DE6 1EU, Ashbourne, Derbyshire, 英国
- 01335 342288
4.7
優良
95件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - ASHBOURNE からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered some sandals online to collect…
Ordered some sandals online to collect in store. Arrived very promptly. Very helpful staff. Sandals great quality and very comfortable
2025年5月8日
FatFace - ASHBOURNE からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Plus sizes, who knew!
Speedy free delivery to my local store and a no fuss collection with the QR Code. Fantastic dress, fits well and beautiful fabric. Love it and thank you for getting on board with plus sizes.
2024年11月16日
FatFace - ASHBOURNE からの回答
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face Ashbourne
Fat face Ashbourne, friendly attentive staff.
Nice quality clothes where wemade some purchases and happy with them.
2024年11月13日
FatFace - ASHBOURNE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Seasonal sparkle
I popped in to Fat Face in Ashbourne on the way home from work to buy something with a bit of seasonal sparkle and I am now the proud owner of a beautiful cream wool sparkly dress which I can't wait to wear. The advice and assistance that I was given by Di and her team was both personalised, attentive and made for a lovely shopping experience that left me feeling that I was a valued customer. I will be returning soon. Thank you so much to Di and her lovely team.
2024年11月7日
自発的なレビュー
FatFace - ASHBOURNE からの回答
Hi Jillian
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ashbourne store - this is great to hear. Take care, LE
Collected from Ashbourne shop
Collected from Ashbourne shop. Staff were amazing. So welcoming, helpful and friendly. They really seem to love working there which means it’s a pleasure going in there. Well done!
2024年8月20日
FatFace - ASHBOURNE からの回答
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
All was good I collected mygood goods from…
All was good I collected my goods from a store.It would have been easier to have it posted and as the goods cost£50 I feel it should have been free
2024年8月10日
FatFace - ASHBOURNE からの回答
Hi Dorothy
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this on.
Take care, LE
Love Fatface clothes
Love Fatface clothes. Great quality and great designs. Particularly love the t-shirts and sweatshirts with designs on, the airlie sweaters and vest tops with designs on. I like the muted tones and the more traditional vintage look designs from the original collections.
2024年8月12日
FatFace - ASHBOURNE からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy purchase
Easy purchase, accurate description, spot on advice for sizing, will definitely use them again.
2024年8月3日
FatFace - ASHBOURNE からの回答
Hi Jane,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent experience
Quick easy ordering. Friendly helpful staff when I collected from store. Item good quality and great design
2024年5月17日
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Love the shop
Love the shop, just wish it was bigger. Ashbourne is some 50 miles from home, I love the townevery time I visit the town, I go to Fat face, most times I will purchase something. Size is a bit of an issue, several times the item I want is not available in the shop. Otherwise. Nice shop, nice location and the staff are always cheerful and friendly.
Gary
2024年5月14日
FatFace - ASHBOURNE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very efficient and great to be able to…
Very efficient and great to be able to have delivered free to a store and to be able to return too
2024年5月9日
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Fantastic customer service
Went into the Ashbourne store as I was looking for a particular sale dress( ended up buying more) The staff were super helpful
Also ordered 2 more items online and delivery was really quick
2024年5月8日
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read about your positive experience in our Ashbourne store. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Ordered the item to be delivered to my…
Ordered the item to be delivered to my local Fatface store . Arrived on time , I was emailed details and all was easy when I went to collect
2024年4月30日
FatFace - ASHBOURNE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Went to exchange clothes brought online…
Went to exchange clothes brought online with gift card to Ashbourne Fatface. The assistants went above and beyond to ensure I was able to exchange clothes with clothes in store.
2024年5月4日
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have received great service instore. We look forward to welcoming you back soon!
Take care. -GM
Outstanding customer service
Outstanding customer service. The staff were friendly, helpful and so very considerate to disabled customer.
2024年4月22日
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have received such great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
I picked up my parcel at the shop in…
I picked up my parcel at the shop in Ashbourne. Staff are always very friendly and helpful. 🙂
2024年4月2日
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Quick refund
Sadly had to return an item…on the plus side able to do so at local branch and quickly refunded.Maybe a bad day for the sales assistant as not at all friendly. Not the usual person who always has a smile and greeting.
2024年4月12日
FatFace - ASHBOURNE からの回答
Good morning,
Thank you for taking the time to leave your review.
I am sorry to read that you had to make a return of an item and that the crew member in store was not as friendly as you are used to in store. I am pleased to hear that your general experience in store is good however.
All the best, MM
FatFace - ASHBOURNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
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