I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.
企業が回答しました
Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !
企業が回答しました
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, 英国
- 01225 465752
4.7
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Efficient and helpful!
The store was very tidy and well organised, and when I asked Drew for help he was incredibly enthusiastic and more than happy to assist me, helping me look for and choose the items I needed. When I couldn’t find a product he offered to order it for me, which he did efficiently. I hope he receives the recognition he deserves for his friendliness, enthusiasm, and absolutely impeccable customer service, especially during this busy time!
2023年12月19日
自発的なレビュー
FatFace - BATH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
All good delivery on time happy thanks…
All good delivery on time happy thanks for your serve
2023年12月11日
FatFace - BATH からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great assistance
Today I had the pleasure of being assisted by Drew in the Bath branch of Fat Face. She went over and above the norm in helping me find a jumper to suit my needs. Drew was so kind and patient, an absolute asset to the shop, and so unusual in this day and age. Thank you, Drew!
2023年12月12日
自発的なレビュー
FatFace - BATH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Not impressed with fatface after my…
Not impressed with fatface after my complaint I won’t be shopping with you again and I did shop a lot with you !
2023年12月4日
FatFace - BATH からの回答
Hello Trudy
Thank you for your review.
I am so sorry to hear of your recent experience with us. I can confirm that I have sent you a separate email to discuss this further with you.
EP
Lovely customer service: Leo
Came into store with my sister to look for some gifts. Leo was a delight to chat to, he was well mannered while clearly explaining sizing and delivery/stock options, especially for mens. Thank you!
2023年12月5日
自発的なレビュー
FatFace - BATH からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service friendly and helpful
Great service friendly and helpful. Ordered top and bought out quickly.
2023年11月23日
FatFace - BATH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love Fat Face
Love Fat Face. Staff always helpful and efficient. The girl who served me today was really lovely.
2023年11月24日
FatFace - BATH からの回答
Hi Harvey, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
My order hasn't been delivered
2023年11月15日
FatFace - BATH からの回答
Good Morning John,
Thank you for taking the time to leave us a review.
I am sorry to hear you have not received your order. I have sent you a email directly in regards to your order.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
All great
All great, ordering easy, click and collect all good. Dress is lovely and fitted perfectly.
2023年11月13日
FatFace - BATH からの回答
Hello Jenn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great place to shop.
Assistants in Fat Face Bath are very helpful. Recently I have ordered on line and the parcel arrived promptly within 3-5 days and very well packed. Always a lovely selection of goodies online and in the Shop.
2023年10月30日
FatFace - BATH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - BATH からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent website with good information…
Excellent website with good information re sizing .
Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme!
Returns easy with online home printing labels. Very helpful and polite customer service in Bath store when I phoned re stock for boots .
2023年10月20日
FatFace - BATH からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I was extremely impressed by Drew who…
I was extremely impressed by Drew who works at the Fat Face store in Bath. I had already asked one of the sales assistants about some combat trousers and she said she didn’t know and didn’t seem to fussed. However, I then asked Drew who was instantly “on it” she asked for a colour, description and went off to find them. She went to the stock room and within minutes was back with trousers. She was so very helpful, courteous and friendly. An absolute star and asset to the company. Customer service at its best. Thank you Drew, amazing.
2023年10月28日
自発的なレビュー
FatFace - BATH からの回答
Hello thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BATH からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
FatFace - BATH からの回答
Hi Lee, Thank you for your feedback. I am very sorry to hear that you were disappointed with the fit of this item. Please be assured your feedback will be passed onto the appropriate teams to review. Take care KS
Well made fun clothes for children
2023年9月17日
FatFace - BATH からの回答
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Thank you Roberta in the Bath store
Roberta in the Bath store was extremely helpful in locating an item I was looking for from another store and reserving it for me to collect which I did yesterday.
2023年9月12日
自発的なレビュー
FatFace - BATH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service
The shop was tidy and an airy space to browse. Leo, the assistant was very helpful and searched for products that were not available on display.
Leo's service was polite, professional and made us want to return to the store again!
Thank you
2023年9月12日
自発的なレビュー
FatFace - BATH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
good overall experience
Staff were nice in the shop. Clothes seem good quality (if quite expensive, esp the children's). A couple of returns (one in the shop, then one online) were dealt with quickly and easily.
2023年8月30日
FatFace - BATH からの回答
Hi Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for the product to arrive…
Still waiting for the product to arrive at Bath store
2023年8月31日
FatFace - BATH からの回答
Hi Brian, thank you for taking the time to leave a review. I'm so sorry that you didn't receive notice that your order was ready to collect - I can see that it reached your chosen store on 05/09 and can be picked up whenever is convenient for you. If there is anything else we can help with, please don't hesitate to get in touch. CD
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。