I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... もっと見る
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Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... もっと見る
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I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... もっと見る
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Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, 英国
- 01225 465752
4.7
優良
192件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Assistant Manager Caryl in the Bath…
Assistant Manager Caryl in the Bath store was really helpful in exchanging a faulty item.
A great store with excellent service. Thankyou
2023年4月26日
自発的なレビュー
FatFace - BATH からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Superb service
Superb service. Caryl Asm served us, went and found items we needed that hadn't reached the shelves yet, and made sure we got what we wanted. Great experience. Well done.
2023年4月14日
自発的なレビュー
FatFace - BATH からの回答
Good Afternoon
Thank you for taking the time to pass on lovely feedback to us regarding your recent experience in our Bath store.
Please be assured that this will be passed onto the crew members involved for you.
EP
I ordered an item online for collection…
I ordered an item online for collection in store. Emails kept me up to date and I collected the item promptly and efficiently by a friendly assistant in store. Very pleased!
2023年3月26日
FatFace - BATH からの回答
Hello, thank you so much for your kind words. Let us know what we can improve on for next time to get 5* from you :)
All the best, LB
Quality products at great prices…
Quality products at great prices and delivery times are amazing. Can’t recommend this company enough
2023年3月25日
FatFace - BATH からの回答
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Fabulous retail therapy
Had a fabulous experience this morning in Bath Southgate store. The (ASM) Caryl was brilliant she did her best to get me to spend even more money but after running up and down those stairs to find the items I was looking for even going online sand doing shopping I came away with what I came for. Thanks again Caryl sorry you had to work on a Sunday but I glad you did.
2023年2月26日
自発的なレビュー
FatFace - BATH からの回答
Hi Danny
Thank you for taking the time to leave a 5* review. I am so pleased that you had a fantastic experience shopping in our Bath Southgate store. I will be sure to pass on your comments.
Have a lovely day :) DW
I had to return a Christmas present and…
I had to return a Christmas present and with the help of the assistant I returned one item, changed another and bought 3 other items.
2023年1月13日
FatFace - BATH からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Love love love everything about the…
Love love love everything about the store and the clothes!
2023年1月21日
FatFace - BATH からの回答
Hi Carolyn thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bully manager
Not recommend to work here (unless you are normal)
Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it in front of customers I wonder why).
I’d arrive home after work in tears to my mother and really overwhelmed by how I was spoken to. Much more to add, but I want to remain anonymous for my protection.
EDIT: after leaving me a response on my review and me replying to it in my email, I have not heard back from FatFace nor got any sort of apology from them, proving my point exactly right, you are just a number to the company.
2022年11月20日
自発的なレビュー
FatFace - BATH からの回答
Hi there,
Thank you for leaving us this review. It's important that we can look into this further, so I have sent a follow up email which will ask for more details-these will remain private. Thank you, SC
I visited Fat Face Bath today and both…
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the tills were not in use so pay by cash only and under stress she was amazing kind and friendl
2023年1月18日
自発的なレビュー
FatFace - BATH からの回答
Hi Grace, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had to return some items to the store…
I had to return some items to the store in Bath and also buy a different size at the store in Cribbs Causeway. Staff very friendly and helpful at both sites. Online shopping very easy with prompt delivery. Tall option for shirts great for my husband.
2023年1月12日
FatFace - BATH からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Exceptional customer service by Leo in Bath branch
Leo at Bath Fat Face store went out of his way to assist me and track down an item that was unavailable on line
It made for a very positive shopping experience
2023年1月3日
自発的なレビュー
FatFace - BATH からの回答
Hi Nicky, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
2022年12月26日
FatFace - BATH からの回答
Hi Iain, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service from Bath store
We called in to the Bath store and were unable to find the item we required ourselves, but Leo spent time to look around for us. Once he confirmed that it was not in store he told us we could order online while in store with free delivery to our home address, which we did.
Excellent manner and service from Leo.
2022年11月16日
自発的なレビュー
FatFace - BATH からの回答
Good afternoon, Rowena
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath store.
Take care, JB
Super service from the Bath store
Was in the Bath store and received great advice and service from Caryl. Superb collection of clothes for gifts this year!
2022年11月15日
自発的なレビュー
FatFace - BATH からの回答
Thank you so much for your lovely comments. We are pleased to hear that you had a great experience when shopping with us, and we will share this with our amazing team in store! - RS
Excellent customer service…
Excellent customer service from charming young man,Caleb, yesterday in Bath Store. He was extremely helpful with a great manner.
2022年10月21日
自発的なレビュー
FatFace - BATH からの回答
Hi Sheila, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing sizing is right
Great clothing sizing is right, and good quality. Friendly staff, quick and efficient.
2022年9月16日
FatFace - BATH からの回答
Good afternoon Becky,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath Southgate store.
Take care, EG
Great service all round
Great service on delivery, and on returns when needed. Super new autumn lines in store.
2022年9月25日
FatFace - BATH からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff
I was trying to decide which handbag to buy from the Fatface Bath branch where I was helped by Caryl. She was very knowledgeable and went the extra mile in explaining all the different styles and colours in order to help me choose the right one.
2022年9月24日
自発的なレビュー
FatFace - BATH からの回答
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect purchase.
2022年8月27日
FatFace - BATH からの回答
Hi Florence, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and fit
2022年9月7日
FatFace - BATH からの回答
Hello Melanie,
Thank you for taking the time to leave us your review.
We do hope that you are happy with your items!
Take care, CT
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