Elliott & Andrew - Berkhampstead branch.. Fantastic! What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should h... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
It was oh so easy to order my Breton top. I was informed by email when it had arrived instore. I went to collect it. Staff are very helpful and welcoming in the Berkhamsted shop. I was a little disa... もっと見る
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I always love fat face. It’s slightly more expensive than other high street stores like next but I feel the quality is better and it always washes well and lasts a long time before giving out.... もっと見る
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The staff were lovely as always & so helpful. Sadly While in the photo the top looked lovely… in reality the material wasn’t flowy , it felt cold up touch, very creased , the cuffs seems to have no... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
176a High Street, HP4 3AP, Berkhamsted, Hertfordshire, 英国
- 01442 875173
4.6
優良
75件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
CUSTOMER SATISFACTION
WHEN ORDERING ONLINE YOUR SUGGESTION FOR ALTERNATE PICK UP ie. YOU CAN PICK UP YOUR ORDER FROM NEXT. IN HEMEL HEMPSTEAD. BUT THERE ISN’T ANY NAVIGATION TO APPLY THIS. HAPPY NEW YEAR.
2024年12月23日
FatFace - BERKHAMSTED からの回答
Hello David
Thank you for your review.
I am sorry to hear that you have had troubles on our site.
Please know that you can select to have your order delivered to a home address or alternatively a FatFace/NEXT store. This option is available at the checkout.
Thank you, LE
FatFace - BERKHAMSTED からの回答
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality clothing
I always love fat face. It’s slightly more expensive than other high street stores like next but I feel the quality is better and it always washes well and lasts a long time before giving out.
I buy both men’s and women’s clothes and to date is my favourite place to buy underwear on 3 for 2
I order online, in store and have bought sale and full price items.
I have been to fat faces in Newquay, Oxford, Milton Keynes and never had a bad experience
2024年11月7日
FatFace - BERKHAMSTED からの回答
Hello Claudia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely items
Lovely items.
Delivery took a while to my local store & on the due date, I had an email saying that the items were delayed & then a further email at the end of the day saying that they had arrived.
The staff in the store were lovely
2024年10月3日
FatFace - BERKHAMSTED からの回答
Hello Heidi
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was easy to arrange the order on line…
Was easy to arrange the order on line and also had to check on pick up times, the staff were very friendly and helpful.
2024年9月26日
FatFace - BERKHAMSTED からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great dress and had no idea that they…
Great dress and had no idea that they did a standard and a short length
2024年8月12日
FatFace - BERKHAMSTED からの回答
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD
Quick delivery to store
Quick delivery to store. Friendly helpful staff. No quibble returns
2024年8月11日
FatFace - BERKHAMSTED からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service, great wuality
The item I wanted was in stock and delivered to the shop on time I received an email to let me know it was ready for collection and collection was quick and easy.
2024年7月20日
FatFace - BERKHAMSTED からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SM
Excellent quality
Excellent quality for a reasonable price. Love Fat Face. And, luckily, we have a local store where the staff are friendly and helpful.
2024年6月10日
FatFace - BERKHAMSTED からの回答
Hello Nicola,
Thank you for sharing your recent experience in our Berkhamsted store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Easy ordering
Easy ordering, fast delivery, smooth collection. Berkhamsted team are friendly and welcoming.
2024年5月31日
FatFace - BERKHAMSTED からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Berkhamsted store to be so friendly and welcoming. I hope you continue to enjoy your shopping experience with us.
All the best, MM
FatFace - BERKHAMSTED からの回答
Hi Ines,
Thank you for your 5* review and taking the time to leave your feedback. Many thanks-AB.
Spotty sweatshirt dress and trousers
Good quality clothing and accessories, unique designs and perfect fit
2024年4月26日
FatFace - BERKHAMSTED からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Fat face
I do love Fat face clothes. The quality is excellent, could do with being a bit cheaper, that’s why I wait for the sales, but nonetheless lovely clothes and a good selection
2024年4月23日
FatFace - BERKHAMSTED からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The helpful staff member
2024年4月8日
FatFace - BERKHAMSTED からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have received great customer service. We look forward to welcoming you back soon.
Take care. -GM
Excellent service
Excellent service. Online order - fast delivery. Returned two of the items to the store then realised they couldn’t take it back as I’d paid PayPal and they then helped me package it up for the post office a few doors down. Always lovely service from the staff in Berkhamsted. Loved the products too!!
2024年3月30日
FatFace - BERKHAMSTED からの回答
Good afternoon, Sarah.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Berkhamsted store.
Take care, JB
I order on line with delivery to my local store
I order on line with delivery to my local store. I am a size 6 short so my size not always in stores. I find it easy and works well for me as returns are also simple.
2024年3月23日
FatFace - BERKHAMSTED からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find the sizing is true. I hope you continue to enjoy our products as much as we do.
All the best, MM
Sourcing interesting prints and nice…
Sourcing interesting prints and nice fabrics for clothing.
Bought blue cotton knit styled as kimono but really a open cardigan top. Love the chunky knit and vintage blue colour. Would have bought the pink version but was sold out. Will get a lot of wear out it for years to come as I look after my clothes.
2024年3月26日
FatFace - BERKHAMSTED からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I used the click and collect service
I used the click and collect service, from a local store. Very easy process. I was kept informed regarding my order and the items were ready for me when I visited the store.
2024年3月24日
FatFace - BERKHAMSTED からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Wouldn't accept returns.
2024年3月22日
FatFace - BERKHAMSTED からの回答
Good morning Neil,
Thank you for taking the time to leave a review.
Please see our returns policy below:
You can return your unwanted items via post or to store within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.
Unfortunately, all orders placed online with PayPal or Klarna must be returned by post. We are unable to accept these returns in store.
Please note, all our postage returns are free.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Elliott & Andrew
Elliott & Andrew - Berkhampstead branch.. Fantastic!
What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should have called to confirm- they didnt! Checked with 2 other stores, then suggested placing an order we all thought not likely as old stock and although showing on the system might not arrive.. It did!! Elliott agreed to refund the other one even though over timescale due to all the extre running around.
Thank you both for turning what could have been a wasted journey into a positive one..
Also special shout out to Andrew... Congrats on your promotion - luck @ Watford I'm sure you will smash it!
2024年2月24日
自発的なレビュー
FatFace - BERKHAMSTED からの回答
Hi there, we really appreciate you taking the time to write such lovely details about your experience and I know the store team will love to read this feedback when we pass it on. We hope to see you again soon and have a wonderful weekend! Warm Regards TS
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