Friendly, helpful staff. Lovely shop, well set out, welcoming and well stocked. Efficient service for collection and return of online orders. Fat face clothing is lovely, although some items are at a... もっと見る
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Very friendly dealt with my return explaining what happened when item was bought with a gift card .
企業が回答しました
The staff are always friendly, smiley & very helpful. The store is very well laid out & have always loved the clothes, jewellery & underwear
企業が回答しました
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
3 Potter Street, CM23 3UH, Bishops�Stortford, Hertfordshire, 英国
- 01279 652225
4.7
優良
90件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered chinos in sale
Ordered chinos in sale, good value and good fit. Easy pick up from store
2024年4月29日
FatFace - BISHOPS STORTFORD 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your Chinos, and look forward to welcoming you back soon.
Take care. -GM
A great service from Marie Bolton…
A great service from Marie Bolton today. Who gave me advice about the bag colour and what is the trend.
2024年3月28日
自発的なレビュー
FatFace - BISHOPS STORTFORD 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fabulous staff & dog friendly
I went to the shop to check what I can buy for my mum. Fabulous staff & friendly & genuine smile. I end up buying blue suede bag, sunglasses, scarf & mug for my mum. A big shout of Thank you Leo & Lucy! The shop is dog friendly !!
2024年3月8日
自発的なレビュー
FatFace - BISHOPS STORTFORD 2 からの回答
Hello Marie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bishops Stortford store - this is great to hear. Take care, LE
I ordered a leather phone bag and was…
I ordered a leather phone bag and was really disappointed to find that it didn't have the same 'bee' lining as in the advert. If it's advertised with this lining then it should have it. Wished I'd have returned it now as don't like the leather either. Mistake purchase.
2023年11月12日
FatFace - BISHOPS STORTFORD 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear your item was not received as expected, we apologise for any disappointment caused. Unfortunately I have not been able to see you have been in touch regarding this.
Please do not hesitate to get in touch with our friendly customer service team -customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take acre. -GM
A store that cares
A store that is beautifully set out with great displays which caught the eye and gave you inspiration. Saw this shirt before Christmas and bought it in the sale. Good fit, super comfy, casual but smart. Ideal for a evening out.
2024年1月4日
FatFace - BISHOPS STORTFORD 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
High quality item as always from…
High quality item as always from FatFace arrived promptly
2023年12月28日
FatFace - BISHOPS STORTFORD 2 からの回答
Hello Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always appreciate the quality of the…
I always appreciate the quality of the materials used. It's quite expensive but hopefully the sustainable manufacturing politics that they claim they have/use are true and explain the prices, considering that the high value brands really take the clothing prices through the roof. I feel that FatFace is a decent high quality accessible clothing brand, where they emphasise quality over quantity.
2023年12月13日
FatFace - BISHOPS STORTFORD 2 からの回答
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best Store to visit
The store was laid out very well. Presented exceptionally and nice and tidy. Staff on hand, friendly and helpful.
2023年12月11日
自発的なレビュー
FatFace - BISHOPS STORTFORD 2 からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service …
The customer services assistant was very smiley and pleasant and made my shopping experience very positive. Well done Fatface Bishop’s Stortford.
2023年11月30日
FatFace - BISHOPS STORTFORD 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I was helped by Pedro in Stortford…
I was helped by Pedro in Stortford today and he was very helpful and friendly. The other staff were also attentive and quick to help me. Lovely store and lovely staff.
2023年12月7日
自発的なレビュー
FatFace - BISHOPS STORTFORD 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order and pick up in store to…
Easy to order and pick up in store to avoid delivery costs.
2023年11月22日
FatFace - BISHOPS STORTFORD 2 からの回答
Hi Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BISHOPS STORTFORD 2 からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - BISHOPS STORTFORD 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Speed delivery and friendly staff
2023年9月26日
FatFace - BISHOPS STORTFORD 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - BISHOPS STORTFORD 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
ladies belt
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress. Friendly staff too. Nice belt that will go with everything and I’m looking forward to wearing it.
2023年9月7日
FatFace - BISHOPS STORTFORD 2 からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
No ready for collection email sent
Only issue I had was that no confirmation email was sent to me that the items were ready to collect in store.
However, ladies in store very friendly
2023年9月1日
FatFace - BISHOPS STORTFORD 2 からの回答
Hello Lisa, thank you for taking the time to leave your review.
I am sorry to hear that you didn't received your email for collection. I will be sure to get this looked into.
Take care, LE
FatFace - BISHOPS STORTFORD 2 からの回答
Hi Marius, thank you for reviewing. We're so sorry that your order appears to be missing in post - due to the time passed, I've processed a full refund for you now. If there is anything else we can do to help, please don't hesitate to get in touch! CD
FatFace - BISHOPS STORTFORD 2 からの回答
Good afternoon, FatFace customer
It's great reading such positive comments about the service you received.
We look forward to you shopping with us again soon at our Bishops Stortford store.
Take care, JB
Pleased
I had tried on in-store beforehand and decided to buy online. Very efficient ordering experience and fast delivery to store for pick up. Very pleased with purchase and it was in the sale! Well done Fatface!
2023年8月9日
FatFace - BISHOPS STORTFORD 2 からの回答
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
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