Excellent service. Very friendly. Easy to collect order from local Fatface store. Well packed and easy to carry (packaging had handle) All items perfect.
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Return was managed efficiently and with courtesy by the young man who dealt with it - have to say his approach was much friendlier and more welcoming than I received from a previous member of staff. O... もっと見る
企業が回答しました
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatev... もっと見る
企業が回答しました
Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 The Lexicon, The Avenue, RG12 1BD, Bracknell, Berkshire, 英国
- 01344 457360
4.6
優良
98件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - BRACKNELL からの回答
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought this great kaki green cord shirt…
Bought this great kaki green cord shirt for my husband for Christmas, he loved it!
The delivery to my local store was free and quick.
2023年12月14日
FatFace - BRACKNELL からの回答
Hello Anya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The easy way to shop
Having ordered the item on line I was kept informed of the progress of my order and notifed by e mail when it had arrived in the store, no hassle
2023年12月5日
FatFace - BRACKNELL からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good buy - comfortable leather Chelsea boots!
I ordered leather Chelsea boots as I had already bought a pair and they are great - really comfortable to wear immediately - I have brown so I bought a black pair in the Black Friday deals online! Delivery to store was free!
2023年11月27日
FatFace - BRACKNELL からの回答
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice environment
Nice environment, staff helpful, good range of styles. We bought tried some things on, bought some and then went online and had an item delivered that we tried in the shop
2023年11月17日
FatFace - BRACKNELL からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Ordered but Christmas present
Ordered - really quick delivery - it’s a present so can’t really say much
2023年11月15日
FatFace - BRACKNELL からの回答
Good Afternoon Ann,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with your order and it got to you so quickly, I hope they love their present!
Kind Regards, JW
Shorts are a good fit and made from…
Shorts are a good fit and made from quality linen material.
Chose pick up from shop option which was quick and efficient.
2023年11月1日
FatFace - BRACKNELL からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good display
Good display. Staff helpful and don’t rush or hang about whilst you browse. Good size changing rooms. Prices a little expensive but the sales help if you want to wait.
Would have given five stars but prices, especially for some things like t-shirts a bit over the top.
2023年10月16日
FatFace - BRACKNELL からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
What made it different? - Lara
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatever Fat Face are paying her, it ain't enough!
2023年8月29日
自発的なレビュー
FatFace - BRACKNELL からの回答
Hello, thank you for taking the time to leave a review. It's so lovely to receive such kind feedback about our store crew! I'll be sure to pass this on to Lara and the Bracknell team. All the best, LB
Wrong colour, wrong size, bad customer service
Unfortunately I was sent not only the wrong colour, I was also sent the wrong size. Returned to store and didn’t even receive an apology or the opportunity to get a replacement. As a consequence I did not reorder. Shame as I was looking forward to receiving the item.
2023年8月11日
FatFace - BRACKNELL からの回答
Hi there,
Thank you for taking time to leave us this review.
I'm sorry to hear you haven't received correct colour of your item and we had no stock to replace in store. I will certainly pass your feedback to our relevant department, to prevent this from happening again. I do apologise for the inconvenience caused.
Take care,
SK
Polite and efficient staff
2023年8月7日
FatFace - BRACKNELL からの回答
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
FatFace - BRACKNELL からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Sizing was spot on.
Sizing was spot on.
Style also very good
Quality also good.
I purchased my first Fat Face polo shirt before 1990in a ski resort in France.(possibly Maribel?). My size was out of stock and the manager delivered it to me in Reading Berkshire on their way home after their season.
Brilliant service.
2023年6月14日
FatFace - BRACKNELL からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very good experience
I ordered a dress on line, when I collected it I asked if I could try it on. 'no problem'. I was also offered that they could action a refund if needed.
2023年5月14日
FatFace - BRACKNELL からの回答
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BRACKNELL からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Beautiful blouse
Beautiful blouse
Purchased via online sale and collected at local store
Well made, fit true to size and pretty blouse
Always happy with my items bought at FatFace 👍🏻😊
2023年5月2日
FatFace - BRACKNELL からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Saw item in Winchester store but didn’t…
Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I got the item it didn’t suit me so returned to my local store again no problems a very smooth service snd process.
2023年5月1日
FatFace - BRACKNELL からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend
EP
FatFace - BRACKNELL からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very friendly and helpful staff.
2023年5月2日
FatFace - BRACKNELL からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good Range of stock and helpful staff
Good range of stock in a good location with friendly staff
2023年4月28日
FatFace - BRACKNELL からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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