We are regular visitors to Bude and often have a browse at FatFace as we both love the clothing, always fits well and superb quality at sensible prices. We dropped in today and as usual walked out wi... もっと見る
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I wanted to commend the amazing & lovely team at Just popped your BUDE store, bought a fab fleece… served by Sue, the Manager… she knew exactly what I suited & my size… I felt very looked after & s... もっと見る
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Absolutely fantastic. Sent my parents gifts but unfortunately the sweatshirt didn’t fit. Parents went to the store in Bude and the customer service they received was outstanding!! Sweatshirt returned... もっと見る
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Visited bude fatface today fantastic shop, great selection of clothing. Staff could not be more helpful or friendly. Served by Sam. Our over heated bulldog greatly appreciated the fresh water and dog... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
24 Belle Vue, EX23 8JS, Bude, Cornwall, 英国
- 01288 359494
4.9
優良
173件のレビュー
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この企業のTrustpilot 利用方法
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Good customer service 👍👍
2023年11月2日
FatFace - BUDE からの回答
Hello Mary
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great quality clothing
Great quality clothing, expensive but lasts well. Really friendly helpful staff
2023年10月20日
FatFace - BUDE からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Fabulous Fat Face
Having a fabulous fat face in Bude is great. Staff are always very helpful and extremely good at their job,I always end up buying something every time I go in!!!
2023年10月25日
自発的なレビュー
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great customer service
The staff were very helpful in my purchase of a new hoody. As they only had one colour in store (which I wasn't sure about) they checked online for another colour & suggested I order click & collect. I purchased the hoody in store (which was nice) but when the new colour arrived, I preferred it. So the staff refunded me for the original purchase, no problems. I ended up buying a pair of trousers for my husband online too. All the staff I dealt with were very friendly & helpful. I couldn't ask for more. & the clothing is lovely. Thanks to the Bude store.
2023年10月24日
自発的なレビュー
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Easy ordering process
Easy ordering process online and simple click and collect to my local store. Will be ordering again.
2023年9月16日
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Easy click and collect from Bude store…
Easy click and collect from Bude store with super friendly and efficient staff
2023年9月20日
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - BUDE からの回答
Hi Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good service from Samantha in Bude…
Very good service from Samantha in Bude when ordering product that wasn’t available in store. She was really friendly and helpful which made the whole process much easier and pleasant.
Unfortunately, there was an issue with the order, and I always feel that customer service can be measured by the way that problems are handled. I called the store directly and spoke with Sue who followed up the issue for me. She spoke directly with customer service for me and then got back to me with an update. All resolved to my satisfaction, thanks to all involved.
2023年9月10日
自発的なレビュー
FatFace - BUDE からの回答
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
We really appreciate your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received in regards to the issues with your order!
If you have any further questions or feedback then please do let us know via email at customerservices@fatface.com or give us a call on 0330 124 0000 and a member of staff will be more than happy to help.
Have a wonderful day! - JW
Wonderful experience
Some of the best staff I have ever come across, very friendly and super helpful. Really wish this was my local store. The perfect combination, lovely clothes and lovely staff.
2023年9月10日
自発的なレビュー
FatFace - BUDE からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Friendly service
I had an online order to pick up in Bude. The lady I spoke to instore was very friendly and helpful. My order was well packaged.
2023年9月4日
FatFace - BUDE からの回答
Hi Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I haven’t received my order yet???
2023年8月25日
FatFace - BUDE からの回答
Hi there Suzanne, thank you for leaving a review. I can see that your order is ready to collect! I hope this helps, CD
A Very Satisfied Customer!
My online order arrived quickly and I was kept informed of its progress from the moment I placed the order. I was delighted with most of the items, but had to return one item to FatFace Bude. As always, I was welcomed by very pleasant staff who dealt with my return in an efficient, friendly manner.
It is always a pleasure to deal with FatFace in Bude.
2023年8月18日
FatFace - BUDE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Such lovely staff in Bude
2023年8月14日
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I never received my order and was…
I never received my order and was refunded by the company
2023年8月8日
FatFace - BUDE からの回答
Good afternoon, Sandra
Thank you for taking the time to leave us your review and I am sorry to read that you have had such an issue with our Click n' Collect.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this matter? I have emailed you to try and help get a better understanding of this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
The staff at Bude are excellent
The staff at Bude are excellent, always love shopping there. Well done.
2023年8月8日
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Bude store staff are amazing
Bude store staff are amazing , so friendly , helpful & cheerful.
Nothing is too much trouble & they go above & beyond to help.
I have my own personal stylists, in the Bude store.
I do wish more shop staff were kind to dogs, as they always give treats to our Therapy black labrador .
They are Fab - u - lous ......
2023年8月2日
FatFace - BUDE からの回答
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
22
Great store and team
I buy pretty much all my clothes from FatFace and always pop in to a store when I see one. I have to say, the Bude FatFace store is a lovely place, all the products are hung or folded with care and curated into fabulous collections around the space. The team in Bude really are a great bunch of people, they are warm and welcoming and know the stock really well, offering suggestions and honest opinions. It feels much more like an independent store than a chain, like the staff actually care and really do enjoy themselves - no fake smiles here! Thanks Bude FatFace, see you all next time we’re passing through :-)
2023年8月5日
自発的なレビュー
FatFace - BUDE からの回答
Thank you for your 5* review regarding your recent visit to our Bude store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Return process
I had to make a return which was rather complicated but this was met with calm courtesy. Always a pleasure to shop at fat face !
2023年7月20日
自発的なレビュー
FatFace - BUDE からの回答
Thank you for your feedback regarding your recent visit to our Bude store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
The products and service
2023年5月31日
FatFace - BUDE からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
My dress I ordered came really quick I…
My dress I ordered came really quick I usually order from store but the delivery was not working I did order a necklace which I had to pay delivery . I do love fat face and order and buy a lot from you
2023年5月24日
FatFace - BUDE からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
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