I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... もっと見る
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My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... もっと見る
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Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... もっと見る
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I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, 英国
- 01284 764247
4.7
優良
180件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - BURY ST EDMUNDS からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
FatFace - BURY ST EDMUNDS からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Beautiful colour and Pattern
Brilliant service, order to store, pick up and try on. Beautiful colour and pattern, brought these for my holiday. Not many of these available with the elastic in the shops, so glad Fatface has them in stock. Perfect size and look amazing.
2025年2月17日
FatFace - BURY ST EDMUNDS からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice little cross-body bag
A fantastic bag. Very soft leather. Just big enough for essentials and perfect for what I needed. Sad that the black was not reduced in sale offer, as other colours were. The strap at its longest isn't very long, though for me it works as I'm short. Guessing this could be an issue if you are tall. Otherwise, very happy.
2025年1月4日
FatFace - BURY ST EDMUNDS からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Recent purchase online and store…
Recent purchase online and store return.
Brilliant to have Tall sizes.
Ordered XL size which I usually do for length swapped for L which fitted perfectly. ( 6’3”, 80 kg )
Returns so easy and refunded within 36 hrs.
I also really like the jumper😊
2024年12月22日
FatFace - BURY ST EDMUNDS からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Libby Black Patterned Midi Dress - Just Gorgeous
Love this dress, the material is so soft and the dress has some weight to it - so has that lovely swishy feel when you walk. This fabric in other patterns and styles need to be sourced.
2024年11月28日
FatFace - BURY ST EDMUNDS からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product at a great price
2024年11月24日
FatFace - BURY ST EDMUNDS からの回答
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
my order still hasn't arrived in store…
my order still hasn't arrived in store - was due to be in store last Saturday 19th - but now your asking me to review it..................
2024年10月24日
FatFace - BURY ST EDMUNDS からの回答
Hello Ali
Thank you for taking the time to leave your review.
I am sorry to hear that you haven't received your order. This isn't right!
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help.
Thank you, LE
Staff are simply great
Staff are simply great! Friendly,smiley and helpful.😊
The clothes are my style which is smart casual and practical. Pretty too.
2024年8月27日
FatFace - BURY ST EDMUNDS からの回答
Hello James
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BURY ST EDMUNDS からの回答
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff were incredibly helpful when…
The staff were incredibly helpful when I collected my package
2024年8月7日
FatFace - BURY ST EDMUNDS からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
FatFace clothes are always good…
FatFace clothes are always good quality. My new shorts are perfect! Staff are always helpful and the Bury St Edmunds store is beautifully clean.
2024年8月10日
FatFace - BURY ST EDMUNDS からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
I had to make a return of some of the…
I had to make a return of some of the items ordered and it was easy and fuss free
2024年8月11日
FatFace - BURY ST EDMUNDS からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to read your feedback on our returns process.
We look forward to welcoming you back soon!
Take care. -GM
Team FAB at Bury st Edmunds
Team Bury st Edmunds consistently lovely, helpful , and genuine. Thank you.
2024年8月9日
FatFace - BURY ST EDMUNDS からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent service
Staff were very friendly and helpful and had time to help and chat to you. The shop had a great selection of clothes which I find the fit true to size and they are of a good quality. Overall a lovely shopping experience.
2024年7月29日
FatFace - BURY ST EDMUNDS からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online and so easy to collect…
Ordered online and so easy to collect from the friendly staff at Bury St Edmunds and the Cardigan I ordered is lovely and at a reduced price
2024年7月18日
FatFace - BURY ST EDMUNDS からの回答
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly helpful staff in shop and…
Very friendly helpful staff in shop and quick delivery on line
2024年6月10日
FatFace - BURY ST EDMUNDS からの回答
Good Afternoon,
Thank you for sharing your recent experience in our Bury St Edmunds store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
FatFace - BURY ST EDMUNDS からの回答
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service by Sarah
Great customer service by Sarah a few weeks back. She patiently answered my questions about the different fit of jeans and made really great suggestions about what might work best for me. A credit to FatFace and I definitely will
shop here again 🙂
2024年6月10日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Hello Kate,
Thank you for sharing your recent experience in our Bury St Edmunds store with us.
Please be assured that this will be passed onto the crew member involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Always the best quality clothing you…
Always the best quality clothing you can buy!
2024年6月3日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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