I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... もっと見る
企業が回答しました
Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... もっと見る
企業が回答しました
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, 英国
- 01284 764247
4.6
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I purchase items from the store in Bury and online.
I purchase items from the store in Bury St Edmunds and all the staff there are friendly, polite and helpful.
I also buy online, delivery time is very good and it is easy to return unwanted items.
The only criticism I have is that the sizes can differ so it is hard to know what sizes to order.
2024年1月7日
FatFace - BURY ST EDMUNDS からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I have bought several items from Fat…
I have bought several items from Fat face from 2023-2024 either online or in store and every thing went perfect . Great costumer service and happy with all my purchases
2024年1月12日
FatFace - BURY ST EDMUNDS からの回答
Hello Nagla
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff exceed expectations in branch.
Fat face staff always ready to help our with orders that need changing, sending back or updating. Always go out of their way at the bury st Edumunds branch
2024年1月5日
FatFace - BURY ST EDMUNDS からの回答
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No Xmas present for husband this year.
Ordered 2 Xmas presents on 11 December for in store collection (estimated at 2-3 days delivery). It's now 28/12 and still no delivery. Husband and grandson with no presents not happy. On ringing customer services, very little by way of apology - just 'it must have got lost in the post'.
2023年12月12日
FatFace - BURY ST EDMUNDS からの回答
Hello Diane
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have looked into this further for you and I really do apologise that you did not receive the items. I can confirm that a full refund was processed yesterday back to PayPal for you.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Great people
All stuff were very friendly and helpful, they've advised me and been bringing different sizes and styles, helped me with managing my online order.
2023年12月13日
FatFace - BURY ST EDMUNDS からの回答
Hello Olena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff in the shop and…
Really helpful staff in the shop and lovely products.
2023年12月14日
FatFace - BURY ST EDMUNDS からの回答
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The good service
The staff were very helpful and polite. They also knew their stock which proved to be useful.
2023年12月11日
FatFace - BURY ST EDMUNDS からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found the crew in our Bury St Edmunds store to be so helpful and polite. I hope you continue to enjoy your shopping experience with us and I will be sure to pass your comments on to the team.
All the best, MM
FatFace - BURY ST EDMUNDS からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you find our items to be of good quality. I hope you continue to love our products as much as we do.
All the best, MM
FatFace - BURY ST EDMUNDS からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great customer service!
2023年12月11日
FatFace - BURY ST EDMUNDS からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - BURY ST EDMUNDS からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly efficient service
2023年11月20日
FatFace - BURY ST EDMUNDS からの回答
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service in store
Great customer service in store. Looked to buy something else in store but size not in stock. Staff fantastic in helping us get what we needed. Great work from the Bury St Edmunds staff.
2023年11月17日
FatFace - BURY ST EDMUNDS からの回答
Hello Dave
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love my new boots
Love my new boots! Hadn’t got my size in store so ordered online for click & collect from local store. Arrived quickly! Staff really helpful & friendly.
2023年11月7日
FatFace - BURY ST EDMUNDS からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on line
Easy to order on line, also to add Blue light card discount & email updates when ready to collect from local store
Shop staff very helpful
2023年11月7日
FatFace - BURY ST EDMUNDS からの回答
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Smart jumper with ‘Tall’ option
Had to order online as Tall not available in store. No option to get a gift receipt but store staff v helpful in organising it for me. Lovely colour green.
2023年11月7日
FatFace - BURY ST EDMUNDS からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BURY ST EDMUNDS からの回答
Hi Craig
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant experience today 15/11/23 at…
Brilliant experience today 15/11/23 at 12, thank you Lisa 😊
2023年11月15日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop lovely clothes tastefully…
Lovely shop lovely clothes tastefully and enticingly displayed ..friendly helpful and professional staff always a pleasure to go into fat face …
2023年10月31日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I can always just what i want in…
I can always just what i want in Fatface. Everything fits perfectly for me and my wife. You get what you pay for. Friendly and helpful staff. Bury St. Edmunds branch.
2023年10月21日
自発的なレビュー
FatFace - BURY ST EDMUNDS からの回答
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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