Good selection of clothing, though often not stocking enough 36S trousers. Managed to get some sale items at an excellent price. Sad that it’s becoming evermore casual, without any smarter/formal ran... もっと見る
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Popped into Fatface Canterbury to buy some summer clothes for travelling. The sales lady (Dot I think) was extremely helpful. She made lots of suggestions and helped me to make up several outfits for... もっと見る
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Very colourful & good quality clothes , But staff in shop @ Canterbury's are very unprofessional & laugh at you ( boy & lady ) when had been to collect order - as had asked for shop address …, fel... もっと見る
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I very rarely have the time to write a review about a store unfortunately, but felt I needed to take some time out to give feedback about a particular store in Canterbury. The moment I walked int... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
5 The Parade, CT1 2JL, Canterbury, Kent, 英国
- 01227 455378
4.9
優良
178件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just love the stores and clothes.
Just love the stores and clothes. Really great quality and realistic sizing.
2022年6月21日
FatFace - CANTERBURY 2 からの回答
Good afternoon Sarah
Thank you for leaving us this review about your online and in store shopping experience, it's great reading such positive comments about your shopping experience :)
Enjoy your day DW
FatFace - CANTERBURY 2 からの回答
Hi Anthony, thank you for your 5* review on the Canterbury Store. This is wonderful to hear! Take care, LE
Couldn't do any more to help
Couldn't do any more to help! Friendly service. Looked up online and went for same in store, unsuccessfully. Assistant could not do any more to find item. Ended up buying one of what I was looking for, a totally different item and some extras, so well done and thank you.
2022年5月18日
FatFace - CANTERBURY 2 からの回答
Hello Ann-Marie,
Thank you for your 5 star review. So pleased to hear that our lovely crew in Canterbury were super helpful and were able to assist you purchasing some great new items, we hope you love them!
Have a great day!
Take care, CT
Quick delivery 4days
Quick delivery 4days, hadn’t got energy to visit local fatface branches so this was most useful
2022年5月13日
FatFace - CANTERBURY 2 からの回答
Good afternoon, Diana
Thank you for the 5* review. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Poor service in your Canterbury shop…
Poor service in your Canterbury shop today. Assistant refused to extend gift card expiry date to allow for lockdown, she said she wasn’t allowed to. She said I could phone Customer Service, I asked her if she could ring them on my behalf, but she wouldn't to that either. I asked if I could speak to the manager, but she said they wouldn’t be able to authorise it, so she couldn’t/wouldn’t go and get them. On a positive note, I left the shop called Customer Service and your advisor resolved it within 5 mins over the phone without any problem. Perhaps you should give your sales staff, managers the same empowerment.
2022年5月11日
自発的なレビュー
FatFace - CANTERBURY 2 からの回答
Good morning,
Thank you for your review. I am sorry to hear that you had a negative experience in our Canterbury store. Please be rest assured that all feedback is passed onto the store and thier area manager.
I am pleased to hear that a member of our customer experience team manged to get it sorted for you. We appreciate you taking the time to leave your comments. Many thanks-AB.
Lovely staff
The person who served me today - she is always very friendly and helpful
2022年5月6日
自発的なレビュー
FatFace - CANTERBURY 2 からの回答
Hi Sue,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Canterbury store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
FatFace - CANTERBURY 2 からの回答
Good afternoon Olive,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! I am so please that you gave us a A*
Have a great day!- DW
FatFace - CANTERBURY 2 からの回答
Hi Victoria, Thank you for your review - so pleased you love your new dress! Take care, LE
FatFace - CANTERBURY 2 からの回答
Hi Alison.
Thank you for the review and your positive experience in store. JB
Fantastic service at Canterbury store
Fantastic service at Canterbury store. I wanted to check if I had ordered the right size jeans online and the lady found me both pairs in the size I wanted to try. Then ordered the replacement colour to be sent to my home. The lady couldn’t have been more helpful.
2022年4月3日
FatFace - CANTERBURY 2 からの回答
Good morning Georgia
I am so happy to read what a positive experience you had in the Canterbury store. I will be sure to pass this on to the wonderful team. I am glad that they were able to find replacement items to be sent to your home address. I hope you have a wonderful day! DW :)
Great service on line and extremely…
Great service on line and extremely pleasant staff in the Canterbury, Kent store always a pleasure to visit the store .
2022年3月8日
FatFace - CANTERBURY 2 からの回答
Hi Pat,
Thank you for your 5* review. Thank you for taking the time for leaving such a glowing review. We really appreciate it. I will make sure that your feedback is passed onto the store and their area manager. Many thanks-AB.
FatFace - CANTERBURY 2 からの回答
Hi Karen
We appreciate your positive feedback, thank you for rating us so highly. Enjoy the rest of your day. MJ
FatFace - CANTERBURY 2 からの回答
Hi Richard,
Thank you for taking the time to leave us your review, great to hear you received such goods service. All the best, LM
Charged again when returned items!
Returned 2 items of a larger online order to store. Instead of being refunded for the items I was charged again for them. I noticed this when checking my bank statement. Had to make another journey to the store to ask them to rectify this. This was done and an apology made, but disappointed that a sales assistant couldn’t get this right the first time!
2022年2月4日
FatFace - CANTERBURY 2 からの回答
Good Afternoon Mrs Byrne
Thank you for your review.
I am so sorry to hear this happened. Please be assured that this will be followed up with the Store Manager and Area Manager so the appropriate action can be taken to ensure that this does not happen again.
- EP
FatFace - CANTERBURY 2 からの回答
Hi Linda, Thank you for your positive review. Have a great day. LM
FatFace - CANTERBURY 2 からの回答
Hi,
Thank you so much for you recent review and it is great to hear that you love the quality and our clothing. Pleased to read that the staff offered you great customer service too.
Have a great day, LM
Great service at Canterbury Shop
Great service at Canterbury Shop, Ben (i believe is his name) is one of the most customer centric people I've come across!
2022年1月12日
自発的なレビュー
FatFace - CANTERBURY 2 からの回答
Good Morning!
I am so happy to read what a positive experience you had in the Canterbury store. I will be sure to pass this on to the wonderful team.
I hope you have a brilliant day! CA :)
Took back a faulty bag the manager…
Took back a faulty bag the manager spent ages ringing other stores to try to get me a replacement. He and other staff did everything they could to resolve my issue.
2022年1月10日
自発的なレビュー
FatFace - CANTERBURY 2 からの回答
Good afternoon,
Thank you for taking the time to leave us a review.
I am so pleased to hear our crew in Canterbury went above and beyond to help locate another bag to replace your faulty item. We are however very sorry that your bag had a fault.
We hope to welcome you back to your local store again soon!
Have a great day,
Take care - CT
FatFace - CANTERBURY 2 からの回答
Brilliant thankyou! have a great day :) CP
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