As soon as I entered the store, with a task on my hands, Georgia understood the assignment and was a friendly face throughout, going above and beyond to help me get all I needed as efficient... もっと見る
企業が回答しました
所在地
所在地を変更Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I always have a good experience with Fatface. I love the quality and styles of the clothing. I mainly buy in store and occasionally online. At my local store everyone is so friendly and helpful.... もっと見る
企業が回答しました
I usually have a good experience in this store however today colleagues were rude and customer service and social skills were lacking. On entry all 4 team members were stood talking at the till,... もっと見る
企業が回答しました
Love my bag. Been after it for a while so when it had gone in the sale jumped at the chance to treat myself. Collected from Castleford. Always polite and friendly staff.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, 英国
- 01977 556280
4.6
優良
88件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Never any complaints
Lovely clothes, well made with great little details. Shop in store when I can, staff are lovely at the Castleford shop which is nearest to me. Website is easy to navigate and delivery speedy. No complaints. Have converted my husband as well.
2023年10月31日
FatFace - CASTLEFORD からの回答
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Castleford store.
Take care, JB
FatFace - CASTLEFORD からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It's hard to review goods which haven't been received!
It would be better if the email to say that the goods are ready for collection came before the one requesting a review. A week and a bit on and there is no notification to say when they will arrive.
I would heartily recommend keeping customers in the loop.
FOLLOW UP
The company responded quickly to the post and the good were received at the end of the week. Quality of children's clothes is spot on, good value too as dungarees were in sale.
2023年9月24日
FatFace - CASTLEFORD からの回答
Hello Marie,
Thank you for taking the time to leave your review.
I am so sorry to hear that you haven't received your click and collect order just yet. It appears there has been a delay.
I am just about to send you an email, as I cannot see that you have contacted us prior to leaving this review.
Thank you, LE
Got what I wanted
Got what I wanted, at a great price from super staff.What more do you need
2023年8月26日
自発的なレビュー
FatFace - CASTLEFORD からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love taking my time browsing online…
I love taking my time browsing online then having something special delivered to my favourite shop. This gives me a great excuse to take a closer look at everything, feel the quality and pick up other items which I prefer to try on or feel the fabric. Combined with a cafe visit I have a great trip out and guaranteed successful journey!
2023年8月7日
FatFace - CASTLEFORD からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
An amazing outlet experience
An amazing outlet experience! My first time visiting a FatFace Outlet Store as we live towards Harrogate and my oh my! The shop was very clean, well laid out and tidy. Perfect space to use a pushchair as we had one with us. Very helpful staff & one in particular (receipt said Lucy, she had red glasses and such a friendly nature!) she assisted us with buying my grandchildren some clothes, I even walked away with 2 new dresses and a pair of jeans. She helped us from entering the store, to trying things on and getting her professional advice & then going to the till with her! She even got our receipt sent to my husbands email address (very high tech!). We will be visiting more often!
2023年7月29日
自発的なレビュー
FatFace - CASTLEFORD からの回答
Hi Cecilia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great product lines and excellent value…
Great product lines and excellent value for money. Easy to find what I want and no hassle from staff, but assistance provided when requested.
2023年7月23日
自発的なレビュー
FatFace - CASTLEFORD からの回答
Good morning, Mark
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Castleford store.
Take care, JB
Easy click and collect
Clear purchase and delivery instructions. Easy hassle free collection
2023年5月3日
FatFace - CASTLEFORD からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very good quality and excellent value
2023年4月23日
FatFace - CASTLEFORD からの回答
Good afternoon, Nicola
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments! We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Quick delivery and easy collection.
Quick delivery and easy collection.
The staff member who dealt with my collection was efficient and informative about being able to try the items before taking home and dealing with any returns.
2023年4月29日
FatFace - CASTLEFORD からの回答
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
FatFace - CASTLEFORD からの回答
Hi Savia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CASTLEFORD からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent product & service
Bought in store Castleford. Excellent product, great friendly service.
2023年1月7日
自発的なレビュー
FatFace - CASTLEFORD からの回答
Thank you so much for your kind review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience :) - RS
I loved the products I bought in the…
I loved the products I bought in the shop at Junction 32, when I got home I bought more online! Great prices very good quality.
2022年11月6日
FatFace - CASTLEFORD からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at FatFace outlet store.
Just bought a coat at the outlet store Castleford. All three staff on duty were excellent - so kind and helpful as I dithered about choosing a coat. They were lovely - the young lady looked up availability in other stores and the older lady was so sweet. Thank you
2022年10月28日
自発的なレビュー
FatFace - CASTLEFORD からの回答
Hi Chris, thank you very much for this lovely review! I so pleased to see our Castleford crew be so attentive to you during your time shopping with us-I'll make sure they know how happy you were with their service! Thank you again, SC
FatFace - CASTLEFORD からの回答
Hi Winifred
Thank you for taking the time to rate and review us. Really happy to hear that you are happy with your new skirt. A great addition to your wardrobe. Enjoy the Jubilee. MJ
Fatface at Castleford (junction 32)
Fatface at Castleford (junction 32)
The staff are friendly and lovely. The store is clean and organised, but the stock is the same as it was a year or 2 ago (it’s an outlet).
Please get some fab new stock please?
2022年4月7日
自発的なレビュー
FatFace - CASTLEFORD からの回答
Good Afternoon Rochelle
Thank you for your 4* review.
I am so pleased to hear of your recent experience in our Castleford store. In regards to the stock please be assured that this has been flagged with the appropriate department to look into this further and take the appropriate action.
Have a lovely evening.- EP
FatFace - CASTLEFORD からの回答
Hi Beryl, thank you for taking the time to leave us your review. Take care, - ES
Very friendly and helpful staff
Very friendly and helpful staff . Looked in the warehouse for missing sizes, shop floor was very clean and tidy.
2021年11月29日
FatFace - CASTLEFORD からの回答
Hi David, thank you for your review. I am really pleased to hear that you had a positive experience in our Castleford Store recently. That is great to hear :)
Take care - LE
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。