Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... もっと見る
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Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... もっと見る
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Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... もっと見る
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Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, 英国
- 01244 311486
4.9
優良
262件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First class
Always happy to shop in Chester, helpful friendly staff, not pushy and always make your visit a pleasant experience .
2023年12月29日
FatFace - CHESTER 2 からの回答
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items twice into Chester…
Returned items twice into Chester branch and twice I was deducted money instead of a refund, suggest you consider retraining your till staff. Now I have to wait 3 to 5 days for the refund plus the additional deduction, priceless!
2023年12月21日
FatFace - CHESTER 2 からの回答
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am sorry to hear of the issue you have had instore. I have looked into this for you and can see this matter has been rectified by one of our customer service team.
I have passed this feedback on to the store and this will be looked into. We really appreciate your feedback regarding this matter.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Chinos are just right for me
Chinos are just right for me - the fit, look, just right!
Need more selection in store, always have to order online.
2023年12月28日
FatFace - CHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new purchase and that your chinos are a good fit. Regarding choice in store, I will be sure to pass your comments on to the appropriate team.
All the best, MM
Excellent quality
Excellent quality, delivered quickly into store and hassle free collection :)
2023年12月13日
FatFace - CHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found that your order arrived quickly to store and that collection was easy. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Great
Great quality, tasteful fashion! Wide choice, excellent service. Prompt delivery.My go to place towards Christmas and never fails to deliver.
2023年12月11日
FatFace - CHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are loving the quality of our items and that delivery was quick. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Great product well made and good…
Great product well made and good quality , had similar shorts in past and last for ages
2023年11月30日
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great choice of clothes
Great choice of clothes. Very easy to order, came very quickly, quality and fit excellent. Had to return some items in store as I’d ordered a size too small. Superb service and so easy.
2023年11月28日
FatFace - CHESTER 2 からの回答
Hello Gail thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy to order and pick up
Very easy to order and pick up. Quality of clothing is excellent.
2023年11月25日
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Superbly made & designed clothes
Superbly made and designed clothes that look grand, are always durable and well fitting. My go-to store all year round. The staff are always very friendly, super helpful and a pleasure to talk to. Thanks so much, keep up the good work! : )
2023年11月27日
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Efficient
Efficient. Communicates. Timely. Pleadant staff. Helpful. Great Merchandise. Thank you
2023年11月24日
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Efficient and quick as usual
Efficient and quick as usual. Good that returns can go to shop. Appreciate that enormously.
2023年11月22日
FatFace - CHESTER 2 からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always love Fat Face
Click and collect, beautifully packed and lovely staff at Chester. - and great merchandise in the shop.
2023年11月23日
FatFace - CHESTER 2 からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - CHESTER 2 からの回答
Good Afternoon Gwynn,
Thank you for taking the time to leave us a review!
I am happy to hear you like our products! We appreciate your positive feedback about the service you received in our Chester store!
We look forward to welcoming you back soon!
Kind Regards, JW
No notification that my jeans were…
No notification that my jeans were available to pick up from store. I had to chase
2023年11月11日
FatFace - CHESTER 2 からの回答
Good Morning Daniel,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive a notification of your order arriving in store! I have raised this with the relevant department for it to be looked into!
We appreciate all feedback whether it be good or bad as this helps us shape the best service for our customers! We look forward to welcoming you back.
Kind Regards, JW
Item paid for but not received
I purchased a top on 9th November to be delivered to my local store. As of today, 17th November I have still not received any notification and am unable to find out where it is. Fatface have taken my money for an item and not delivered it.
2023年11月10日
FatFace - CHESTER 2 からの回答
Good morning, Annie.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and I can see that you have contacted us at customer services regarding this matter. I have responded to you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Easy to navigate website
Easy to navigate website. Ordering system very easy to use and products delivered as promised. Returned one of the items ordered online to a store which was handled with great customer service (Chester City Centre store). Member of staff very pleasant and helpful.
2023年11月3日
FatFace - CHESTER 2 からの回答
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy!
2023年11月4日
FatFace - CHESTER 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Had to return one of the products…
Had to return one of the products purchased. No problems with my online purchase at the shop. Staff were very helpful
2023年11月4日
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
FatFace - CHESTER 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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