Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... もっと見る
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The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... もっと見る
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Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... もっと見る
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I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, 英国
- 01244 311486
4.9
優良
244件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No notification that my jeans were…
No notification that my jeans were available to pick up from store. I had to chase
2023年11月11日
FatFace - CHESTER 2 からの回答
Good Morning Daniel,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive a notification of your order arriving in store! I have raised this with the relevant department for it to be looked into!
We appreciate all feedback whether it be good or bad as this helps us shape the best service for our customers! We look forward to welcoming you back.
Kind Regards, JW
Item paid for but not received
I purchased a top on 9th November to be delivered to my local store. As of today, 17th November I have still not received any notification and am unable to find out where it is. Fatface have taken my money for an item and not delivered it.
2023年11月10日
FatFace - CHESTER 2 からの回答
Good morning, Annie.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and I can see that you have contacted us at customer services regarding this matter. I have responded to you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Easy to navigate website
Easy to navigate website. Ordering system very easy to use and products delivered as promised. Returned one of the items ordered online to a store which was handled with great customer service (Chester City Centre store). Member of staff very pleasant and helpful.
2023年11月3日
FatFace - CHESTER 2 からの回答
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy!
2023年11月4日
FatFace - CHESTER 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Had to return one of the products…
Had to return one of the products purchased. No problems with my online purchase at the shop. Staff were very helpful
2023年11月4日
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - CHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
FatFace - CHESTER 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly and quick service.
Quick and reliable service and friendly staff when I collected my product
2023年10月23日
FatFace - CHESTER 2 からの回答
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Bought an unusual dress from them…
Bought an unusual dress from them recently . Beautiful. Also can’t get enough if the knitwear .
2023年10月21日
FatFace - CHESTER 2 からの回答
Hi Lynn
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace
Can always rely on FatFace to deliver quality items on time. Easy to pick up from store and try on there. Pleasant staff
2023年10月17日
FatFace - CHESTER 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good fast delivery
2023年10月16日
FatFace - CHESTER 2 からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
I have not yet received the item
I have not yet received the item.
I received an email to say this has been dispatched but i am still waiting for an email telling me I can collect the item.
2023年10月2日
FatFace - CHESTER 2 からの回答
Hello Sam, thank you for taking the time to leave a review.
Your Click & Collect order arrived in your chosen store on 03/10 and you were emailed on this date, and sent a reminder on 08/10. Please check your junk folders in case our emails have arrived there.
In future, you can always phone your chosen store to check if your parcel has arrived and they will be happy to check for you.
I hope you love your new items!
All the best, LB
Good products however fatface are…
Good products however fatface are becoming more expensive and this has to be looked at or profitability will be affected by more products going into sale
2023年10月1日
FatFace - CHESTER 2 からの回答
Good afternoon, William
Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.
Take care, JB
FatFace - CHESTER 2 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
FatFace - CHESTER 2 からの回答
Good afternoon, Nicola
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
FatFace - CHESTER 2 からの回答
Hello, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!
Take care – SK
FatFace - CHESTER 2 からの回答
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Always find something you like
Always find something you like, and the staff are special and helpful.
2023年9月6日
FatFace - CHESTER 2 からの回答
Thank you for your 5* review regarding your recent visit to our Chester store. It is great to read such positive comments regarding our lovely store crew. Thank you for being a loyal FatFace customer. Have a lovely day! LB
FatFace - CHESTER 2 からの回答
Hi Dave, thank you for leaving a review. It's great to hear that our Chester staff provided such friendly service, and we hope you love your new joggers! Take care, CD
I like fat face clothing but I don’t…
I like fat face clothing but I don’t like their customer service at all.
It happened to me twice that full order wasn’t delivered. First time they promptly Desptached it second time the customer services simply told me everything was delivered when I told them a dress and slippers were not delivered .
They initially told me that they investigate with the warehouse which can take 5 days or so but after the call they straight away emailed me saying all items were delivered , I asked for proof and never heard back.
I paid £69 for the dress and around £25 for slippers which I never received.
I am very annoyed but I like fat face clothing and in future I will only go to the store not online.
I am not saying there service is always bad but my experience was very poor
2023年8月30日
FatFace - CHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered some issues with your recent order.
I can see that my colleague has now popped you an email this morning regarding this matter so I trust that this has now been resolved for you.
Take care, MM
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