After several emails and telephone conversations about a credit note I was finding hard to use, I went into fat face in cowes Isle of Wight. The lady shop assistant in the store was outstanding, she... もっと見る
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Great looking clothing that lasts and lasts with no signs of wear. Was on a week stay on IOW first half of April this year and dropped the Cowes FatFace store to be greeted by a couple of very friendl... もっと見る
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I ordered a coat online and was lovely but too big ,I ordered a smaller size & took my return to Next store,whole experience was very good & simple. Fatface has always been a big part of my wardrobe!... もっと見る
企業が回答しました
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
126 High Street, PO31 7AY, Cowes, Hampshire, 英国
- 01983 281516
4.6
優良
75件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tried and tested
I have shopped at Fat Face since 2001. Their products are well made they have a unique style that transcends high street fashion and therefore it’s not through away fashion.
2023年10月18日
FatFace - COWES からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I think the company are amazing
I think the company are amazing, great quality clothing & friendly staff.
2023年10月12日
FatFace - COWES からの回答
Hi Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - COWES からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Very kind and friendly staff at the…
Very kind and friendly staff at the Cowes shop. Makes it a joy to shop there.
2023年8月15日
FatFace - COWES からの回答
Thank you for your review. We are pleased to hear of your positive experience in our store and we will share your comments with our amazing team - RS
they do a very quick mail order
they do a very quick mail order, only 3 days from order to delivery, I returned my first order to the Cowes shop, got a full refund, and reorderd the next size up and again delivered in 3 days. Can`t fault this.
2023年8月15日
FatFace - COWES からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat Face website is easy to navigate…
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
2023年8月6日
FatFace - COWES からの回答
Good Afternoon Kim,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
Such a great company. Fab clothes.
I bought my second pair of Sutton, straight leg jeans. They're fabulous. They fit beautifully and look great. Fatface's website is very easy to use and I can order online and collect my package locally.
I had made a bit of a mistake when I signed up for an account and the lovely staff in our local store sorted it out for me.
2023年7月23日
FatFace - COWES からの回答
Good Morning Beverley,
Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Have a great day! - JW
A very enjoyable shopping experience.
Purchased a sale item in store with extra discount on Coronation weekend, the staff were very friendly and helpful , the top is gorgeous and less then half full price what a bargain and a very enjoyable shopping experience.
2023年5月7日
FatFace - COWES からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our incredible team 🥰 - RS
Service and quality of products
2023年5月8日
FatFace - COWES からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Helpful staff great service picking up goods & returning unwanted goods so straight forward no problems with refunds.
Ordering on line so easy to follow, picking up from my nearest store.
Returns, so easy helpful staff.
Also find clothing reviews really helpful.
2023年5月3日
FatFace - COWES からの回答
Hi Theresa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered the Adele midi dress online
I ordered the Adele midi dress online. I was sent an email to say it was ready to pick up at your cowes Isle of Wight store. All of the staff in store were friendly and attentive as always. I tried the dress on in store and absolutely love it!
2023年4月12日
FatFace - COWES からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I have purchased quite a few items on…
I have purchased quite a few items on line,I have received them quickly. All of the items I buy from fat face are of great quality. We are lucky to have a fat face in our local town.
2023年1月12日
FatFace - COWES からの回答
Hi Kathleen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good selection and friendly staff
2022年10月27日
FatFace - COWES からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fat Face need to sort out the sizing of the clothes
Love the tiny shop but tiny is the word, such a shame that Fat Faces company can’t see the potential for having a decent size shop here. All staff are very friendly and helpful.
Unfortunately the sizes seem to be all over the place, most coming up much too large which, if one needs to order on line means a lot of items need to be returned
2022年9月4日
FatFace - COWES からの回答
Good afternoon Susan.
Thank you for taking the time to leave your review.
I will ensure that your feedback will be passed on to the relevant department regarding store size and product sizing. MM
Great choice of clothes.Very patient…
Great choice of clothes.Very patient and helpful member of staff
2022年10月8日
自発的なレビュー
FatFace - COWES からの回答
Thank you for your kind review. We are always committed to helping our customers in every possible way -RS
I previously bought these shorts before…
I previously bought these shorts before and was so pleased with them that I bought another pair this Summer.Really pleased with my Padstow shorts.
They are well made and great to wear
2022年8月22日
FatFace - COWES からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great clothes poor customer service
Ordered two items, got an email that night saying they were out of stock and I would get a refund. Ordered two more only to find one of the original items was delivered. Waited 10 days for the refund never showed. Phoned them, to be fare they dealt with it quickly but to summarise they have an issue that tells you it’s all out of stock even if it’s just one item and for some reason they had not dealt with the refund. Good way to keep cash flow for them, frustrating for me. Still I think generally they are a good company just not this time
2022年7月1日
FatFace - COWES からの回答
Hi Adrian
Thank you for taking the time to leave your review. I am so sorry to hear that you had troubles with your order but I am pleased to hear that we were able to issue the refund but I am sorry you had to chase this up. Take care, LE
FatFace - COWES からの回答
Hi Katrina, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Rebecca at your Cowes Isle of Wight…
Rebecca at your Cowes Isle of Wight store went above and beyond to help me get the top i wanted. Customer service at its best. Thank you.
2022年4月18日
自発的なレビュー
FatFace - COWES からの回答
Hey June,
Thank you for taking the time to leave your feedback regarding your recent visit to our Cowes store. It sounds like Rebecca gave excellent service and was able to help you with your purchase. Please be assured your lovely comment will be fed back to Rebecca and the team. We look forward to welcoming you back very soon.
Have a fab day!
Take care, CT
Very helpful shop staff
Very helpful shop staff, unfortunately size was not available, suggested try on line which was successful and arrived very shortly after ordering.
2022年3月20日
FatFace - COWES からの回答
Hi Ron
Thank you for rating us as 5 stars, we really appreciate it. I will feedback to our Cowes store your comments. Great that you were able to acquire the right size online. Enjoy your Sunday. MJ
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