I have been buying Fat Face clothes for over 30 yearits always good quality and fits well. As always the staff were helpful and knowledgeable.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I'm not quite sure how to rate my experience. My ordering process was terrible, but the customer service to try and put it right was extremely good. My click-and-collect order was mislaid. Yes, it... もっと見る
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Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... もっと見る
企業が回答しました
Very well communicated at each point of delivery, easy to navigate website to choose what I wanted. I chose to click and collect. Couldn't be simpler. The linen T shirt is lovely, a nice colour and qu... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, 英国
- 01179 500638
4.7
優良
244件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful staff
Very friendly and helpful staff.
Good quality clothes.
It seems that pyjamas and socks are what people want at this time of year. 1st time I went to the shop there was very little stock...had to return..good job we don't live miles away.
2024年12月20日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good in store experience
Nice layout and changing rooms. Good choice of clothes and sizes. Very helpful and friendly staff.
2024年11月18日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order accepted online but item said to be delivered but hadn't
I specifically ordered online to make sure that the items I wanted were available. So, although my order showed as 3 parcels being delivered to the store ( for me and the staff) only 2 could be found. The staff were helpful in that they spent a long time looking for the parcel and seeing if they had the item or could order it online but neither of these were possible.
2024年11月9日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there,
Thank you for taking the time to leave your review.
I am sorry that your experience wasn't a positive one. This is disappointing to hear.
Please be assured your comments and feedback will be passed to the relevant team.
Thank you, LE
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello Caroline,
Thank you for taking the time to leave your review.
I am sorry to hear that your order hasn't arrived yet. This isn't what we like to hear. Please email fatfacereviews@mail.fatface.com - a member of our friendly team will be there to help. Thank you, LE
Very happy customer
This is one of many orders I have placed we your company. I was initially impressed with the ease of ordering & the quality of the first items I purchased. I have since then ordered twice and on both occasions you have not reduced the quality of clothing, well done and thank you 👍
2024年11月3日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello Shawn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality items
Great quality items. Easy to order on line, collection from store was great and so were returns in store.
2024年10月13日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Thank you Louise
Louise made a potentially stressful Chrismas shopping trip so fun. She was reassuring and sizes and very understanding and what people might like. She knew the products, carried things and nothing was too much trouble. Thank you. X
2024年10月13日
自発的なレビュー
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The style and quality of the dress was…
The style and quality of the dress was very good. Disappointed that they didn’t stock petite so I had to pay for delivery. Petite version still too long, so I had to pay a further £15 to get it shortened. Therefore it became a very expensive dress
2024年9月10日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there, thank you for taking the time to leave your review and for providing your feedback. This is really important to us and I will be sure to pass this on.
Take care, LE
Brill helpful staff
2024年8月22日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great store, high quality clothing
From start to finish the whole process was great. I picked up my order with ease at my chosen store, tried everything on and retuned one of the items all within 15 minutes. The person working on the till was friendly and polite.
2024年8月5日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality stylish clothing
I buy most of my clothes at fatface.If you are a very small adult they have suitabl styles that you can wear & feel smart it has changed my life in a mayor way
2024年7月24日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Good quality and value. Very happy with my purchase. Thank you.
2024年7月21日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It took over a week to deliver to the…
It took over a week to deliver to the store. And was only delivered when I chased up Fat Face.
2024年7月21日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am sorry to hear that your order was delayed in arriving to your chosen store. I can understand that this is disappointing.
I am pleased however to hear that you now have your parcel.
If there is anything else that we can do to help, please do let us know.
LE
I love FatFace
I love FatFace. Always brilliant quality, lovely items. Amazing basics like white or blue vests. Hoodies that last forever. Always my go to when I need something new.
2024年7月4日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your feedback regarding our items! Thank you for being a loyal Fat Face customer, we look forward to welcoming you back soon.
Take care. -GM
Satisfied Customer
I have been a customer since Fat Face was founded. Have always been completely satisfied with quality and service.
2024年7月15日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace never disappoints
Really easy to browse, find products of interest, and purchase. Easy to use and beautiful website. Excellent customer service both online and in-store when collecting purchase. Wonderful organisation, FatFace never disappoints.
2024年6月9日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you have been so impressed by our efficient service. I hope you continue to enjoy your shopping experience with us.
All the best, MM
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