Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... もっと見る
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Very easy ordering process and store collection was very quick and easy. I guessed the size wrong so I will now check out the exchange process
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I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, 英国
- 01179 500638
4.8
優良
233件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What an ace team
What an ace team! They went to the stick room to find what I needed and were really helpful. Gay it and Clair are stars!
2023年8月3日
自発的なレビュー
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good Afternoon Katy,
Thank you for your positive feedback! I am so happy to hear you had a great experience in our cribbs causeway store, I have passed this feedback on.
Kind Regards, JW
Fast responses and lovely product
Fast responses and lovely product: a beautiful pair of gloves to give to a friend.
2023年7月23日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Flawless service in store
Managed to exchange an item (to a different size) I had delivered with ease. No issues.
2023年7月8日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi Rob
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Service 👍
2023年6月17日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I bought a pair of Capri Sway Denim…
I bought a pair of Capri Sway Denim trousers. The fit is perfect for me. Just below the knee and cut to a high standard as usual. My only gripe is that when browsing the store they had limited size 10 clothes which is frustrating. Staff great and helpful.
2023年6月16日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello
Thank you for the great feedback.
I am so pleased to hear that you love your new items from us.
I hope you have a great day!
EP
No quibbles, just an excellent experience
One of the polo shirts I received from an internet order had what looked like bleach stains down the front. Fat Face are unable to exchange items via mail, so I called the Cribbs Causeway store to see what they had in stock. the could not have been more helpful, putting a new polo shirt aside for me and having it ready straight away when I got into the store. No quibbles, just an excellent experience.
2023年6月11日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback! Take care – CD
Amazing customer service
The playsuit I bought is gorgeous, really well fitted and super comfy. Hard to find playsuits for us taller ladies and this one is perfect! Had an issue with deliver to start with but the customer service I received was 2nd to none and really quickly resolved. Very happy customer!
2023年5月27日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the jumpsuit you purchased. We hope you continue to enjoy shopping with us. Take care – KS
great experience
2023年5月9日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi Geetika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I'm still waiting for the item .
2023年5月6日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter? I have emailed you to try and help resolve this.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. CD
No confirmatory email to confirm my…
No confirmatory email to confirm my order had been received or that the order had arrived on store.
2023年5月6日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi Debbie
Thank you for taking the time to leave your review. I am sorry to hear that you didn't receive an email regarding your order. I will be sure to pass your feedback on.
If you have any further queries, please do email us on customerservices@fatface.com
Thank you, LE
Quality items at a bargain price!
2023年5月4日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Enjoyable Experience
Everyone was very helpful and enjoyed the experience of shopping in FatFace.
2023年4月17日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi there,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Love fat face
I can always find something I like at fat face. I love my new pj bottoms that I bought in the shop and my rain coat that I bought on line.
Thanks FatFace
2023年4月24日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy on line ordering and selection of…
Easy on line ordering and selection of store.
Hassle free collection from store.
Item is perfect, fit is excellent, colour is subtle and perfect for spring.
2023年4月26日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
I love fat face and literally all my…
I love fat face and literally all my clothes are from your shop but I could have bought several dresses today inc Aubrey vine and Vivvie if it wasn’t for the gapping cross over on the bust area. Being big busted we need more than one button at the top to stop it from gapping maybe a couple more down the slope area. Also the fabric on the Stevie dress behind the buttons need to be wider so we don’t flash our girls. I literally could have spent a fortune yesterday. Also Rachel in your Bristol Cribbs Causeway store is amazing every time I go in there. She’s always so helpful and goes out of her way to find me clothing she thinks will suit me and always gives me honest opinions on outfits I true on. You need more staff like her.
2023年4月29日
自発的なレビュー
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hello Diane , Thank you for your feedback the crew at the Cribbs Causeway store. It is so wonderful to read about the great experience you had instore.
Take care - KS
Easy ordering and collection. Fabulous jeans!
My size wasn't in store so they checked for me whether my size was available online (which it was). I ordered the correct one and collected in store a few days later. Easy!
2023年3月25日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good afternoon, P Shaw
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
The staff were so friendly and helpful.
2023年3月28日
FatFace - CRIBBS CAUSEWAY 2 からの回答
Hi Nicola,
Thank you for your lovely 5 start review.
Very happy to hear this. Have a lovely day!
Take care,
SK
Fantastic customer services from Andy…
Fantastic customer services from Andy who went above and beyond to help us find the correct size and style. Warm, friendly and helpful. What more can you ask for? Extremely satisfied customer, thank you.
2023年4月5日
自発的なレビュー
FatFace - CRIBBS CAUSEWAY 2 からの回答
Good afternoon,
Thank you for taking the time to leave your review. I am so pleased that you had such a great experience in the Cribbs Causeway store and please be assured that your lovely comments will be passed on to the team there.
Take care, MM
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