Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever bu... もっと見る
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Fabulous clothes, attractive shirt designs. as well a socks. The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful. The only small... もっと見る
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I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the st... もっと見る
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I ordered the chocolate brown waterproof jacket online as it wasn’t available in my local store but I did collect it from there. I was pleased with the service as it arrived quickly. It’s a gre... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
115/117 High Street, RH4 1AL, Dorking, Surrey, 英国
- 01306 887685
4.6
優良
53件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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FatFace - DORKING からの回答
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Staff are very friendly as well as…
Staff are very friendly as well as being knowledgeable about stock. It is always a pleasure to shop in Dorking Fat Face.
2024年5月3日
FatFace - DORKING からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such great experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
FatFace - DORKING からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering from Fatface online
Ordering from Fatface online is so easy, I usually collect from my local Fatface in Dorking. All the staff are friendly and helpful.
Any returns are done in store, and refund is immediate, not post back and wait a week, like some other retailers.
2024年4月14日
FatFace - DORKING からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Love Fatface
As always great service from Fatface online and also in their shop in my home town.
Their “basic” range of clothes- organic T-shirts and soft cotton goo have been staples in my wardrobe for years. They wash and wear extremely well
2024年3月28日
FatFace - DORKING からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff, quality products
Helpful staff, good quality products. Given how many Fat Face stores there are, I don't often see other people wearing the clothes I have bought so they seem to freshen up their ranges often. I always find the staff in store pleasant and friendly. Also they always welcome my dog with a treat!
2024年3月21日
FatFace - DORKING からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fat face trousers are always excellent
2024年1月29日
FatFace - DORKING からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Arrived on time & very happy with the…
Arrived on time & very happy with the money I saved on my order .
2024年1月24日
FatFace - DORKING からの回答
Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Quick and easy purchase delivered to…
Quick and easy purchase delivered to local store for pick up, well communicated but I missed the fact I’d need my order number ??
2023年11月29日
FatFace - DORKING からの回答
Hello Rick thank you for taking the time to leave your 4* review. I can confirm that on your collection email and on our website, we do state that you need to take your order number with you upon picking up the order.
Thank you, LE
Ordered a collection for my dad's bday
Ordered a collection for my dad's bday,
Website was easy to navigate, clothes were of great quality and the service at the store was quick and easy too!
Only 4/5 cause I wish it was a tad cheaper but otherwise it's grand.
2023年10月30日
FatFace - DORKING からの回答
Hello Clara
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
…You have a new FatFace fan
The online service provided by Fatface is excellent, including a helpful response from the Customer Service team when I had a problem with a delivery which was not the company’s fault.
The FatFace crew in Dorking store provides first class service. It’s fun to shop there, the team led by a knowledgeable and patient young lady assist everyone with a smile and in an efficient response to queries.
A great place to shop.
2023年10月23日
FatFace - DORKING からの回答
Hi Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Order
I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the store just in case it needs to be returned, which doesn’t happen often!! 😉🤣
2023年10月17日
FatFace - DORKING からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Great store
Always a friendly welcome and service in this store. Also very helpful and efficient.
2023年8月21日
FatFace - DORKING からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Jeans and Dungarees
Jeans are probably one of the best in the market always good quality and customer service is 👍
2023年8月5日
FatFace - DORKING からの回答
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Very helpful and order arrived on time.
2023年7月27日
FatFace - DORKING からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Excellent customer service all round!
2023年7月18日
自発的なレビュー
FatFace - DORKING からの回答
Thank you for your feedback regarding your recent visit to our Dorking store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace has always been my go to shop
FatFace has always been my go to shop. I love their ethos and style. There clothes are well made and don't fall apart at the drop of a hat. If you choose timeless styles that you love, you will be wearing them happily for years and that's got to be good for the planet!!
2023年6月26日
FatFace - DORKING からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Service
Once again a very good and reliable service from fatface , keeping up standards in every aspect of retail .well done .
2023年6月6日
FatFace - DORKING からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Fatface Dorking
Fatface Dorking, Great service from Laura ⭐️⭐️⭐️⭐️⭐️ Really helpful young lady, did your company proud! Helpful, knowledgeable and friendly. Alfie the Bearded Collie also wants to say thanks for being dog friendly, pays off as we bought a lot !! Thank you 😊
2023年4月30日
自発的なレビュー
FatFace - DORKING からの回答
Hello, Thank you for your feedback regarding your trip to the Dorking store. We are so pleased to hear that you both enjoyed your visit. We hope to see you again soon! Take care - KS
Really love the shop always laid out so…
Really love the shop always laid out so nice the staff are always so friendly I go in quite often it’s one of my favourite shops.
2022年10月24日
FatFace - DORKING からの回答
Thank you so much for your 5* review. We are so happy to hear that you had such a wonderful experience whilst shopping with us :) - RS
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