Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
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レビュアーのコメントを見てみましょう
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... もっと見る
企業が回答しました
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... もっと見る
企業が回答しました
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
2 Market Place, CB7 4NP, Ely, Cambridgeshire, 英国
- 01353 669125
4.5
優良
149件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivered my selected goodies to store…
Delivered my selected goodies to store well packed and quickly. They were sale items and they fitted: I couldn't ask for more. Well I could, but I doubt that I would get it. On collection, a very pleasant young man found the parcel and handed it over without fuss or bother.
2023年4月17日
FatFace - ELY からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service and lovely clothes
2023年4月13日
FatFace - ELY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Friendly and polite service
Friendly and polite service, immediate attention to my collection
2023年4月13日
FatFace - ELY からの回答
Thankyou for your review, we are so pleased to hear you had a positive experience with us! Have a lovely day :) BP
FatFace - ELY からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I was given the best experience, thank you!
I was given the best experience yesterday at Fat Face Ely. I have felt at a loss of how to dress my thirty something year old mum body for a while and was about to quit my browsing when I asked Daisy for some help. She was so incredibly kind, attentive and supportive whilst looking after an increasingly busy shop as well. She made suggestions and gave me such a confidence boost I tried some things I never would have dared to! I cannot thank her enough, it went far beyond just helping me make a purchase!
2023年2月17日
自発的なレビュー
FatFace - ELY からの回答
Hi Sarah
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Ely Store. We hope you enjoy your new purchases.
Have a great day!
Take care, DW
Really loving the new winter collection
2022年12月11日
自発的なレビュー
FatFace - ELY からの回答
Good afternoon, Paul
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Great service in this store everytime…
Great service in this store everytime we visit! Always looks great and this time was very festive the best decorations compared to other clothing shops! Always helpful our favourite fatface
2022年11月16日
自発的なレビュー
FatFace - ELY からの回答
Good afternoon, Louise
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Thank you for including teachers in…
Thank you for including teachers in your discount scheme.
2022年10月21日
FatFace - ELY からの回答
Thank you so much for your review. We wish to accommodate for everyone, so that more people can benefit from the FatFace experience! :P - RS
Lovely dress for going out in but too expensive for any mistakes
Lovely dress but Quality Control missed the sleeves varying in tightness of the wrist shirring and slight difference in length. Spoilt the dress for me. It had to go back. The refund went through quite quickly as I returned the dress the following day of receipt. Fat Face did not e-mail me with acknowledgement of receipt or when they made the credit back into my bank account. I think it would have been good to have let me know something.
2022年11月1日
FatFace - ELY からの回答
Hi there, thank you for your review. We appreciate your feedback and your comments have been noted and sent to our design team for future consideration - RS
A mixed bag...
My wife wanted a particular bag from Fat Face for her birthday, so I bought one. It arrived quickly and seemed to be perfect. Unfortunately, she was too impatient, so bought it for herself! Excellent service from Fat Face in Ely, meant that I could return it for a refund without any difficulty. I've now substituted a Christmas present instead.
2022年11月12日
FatFace - ELY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Easy to order
2022年11月3日
FatFace - ELY からの回答
Thank you for your review. We are happy to hear that you are happy with your shopping experience! - RS
Fatface hoody.
I found the staff friendly & helpful & I was happy with my purchase of a hoody in a different colour to the much loved one from Fatface that I already have. It was a bonus that it happened to be in the sale.
2022年10月19日
自発的なレビュー
FatFace - ELY からの回答
Hi Sarah,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
I went into store really unhappy as…
I went into store really unhappy as hadn’t received my order. The MOS I saw in the Ely branch turned my experience from very negative on Fat face to very positive really fantastic service thank you.
2022年10月15日
FatFace - ELY からの回答
Hi Clare,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great experience
Very happy with my experience at the Ely store today. It is so tidy and well laid out with friendly, helpful staff and a very comfortable and relaxed atmosphere. Thank you.
2022年10月12日
自発的なレビュー
FatFace - ELY からの回答
Good afternoon Karen,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, MM
I brought a pair of shorts from my…
I brought a pair of shorts from my local store in Ely. They were in the sale which helped. So I new what size fitted me. They had others but not the correct size. So I went online and brought 2 more pairs of shorts again in the sale and correct size. Very happy. Who pays £42 for shorts anyway. Half the material as trousers ! Delivery was on time and guess what they fit :-)
2022年9月13日
FatFace - ELY からの回答
Good Morning Simon,
Thank you for taking the time to write a review. Great to hear you managed to find the shorts on our website and were content with your purchase. Have a the most wonderful day! -KC
Easy to order ,fast delivery ,quality…
Easy to order ,fast delivery ,quality clothing ,enough said 😁
2022年9月6日
FatFace - ELY からの回答
Hello Alan,
Thank you for your review.
I am so pleased to hear that you have had such a positive experience whilst shopping with us.
Have a wonderful day!
Take care, CT
I love the linen pop over tops
I love the linen pop over tops. Bought them all twice. I hope you make the same style for winter in another material
2022年8月27日
FatFace - ELY からの回答
Hi AJ, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff
Staff very helpful for checking stock room for my size and ordering it free of charge to my home address after size wasn't in stock.
2022年8月26日
FatFace - ELY からの回答
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop at this…
Always a pleasure to shop at this store. Staff are very helpful (when required) and friendly. Plenty of space to move around and a good amount if stock to choose from.
2022年8月19日
FatFace - ELY からの回答
Good afternoon, Mr Wade
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store. JB
Superb company
FatFace do super quality clothing at a good price. Their clothes wash and wear really well. They have a great selection of styles and beautiful fabrics.
The staff in the Ely store are brilliant, always friendly and helpful. It is a pleasure to go in there.
2022年8月8日
FatFace - ELY からの回答
Good Morning Debbie,
Thank you for your 5 star review. It's so lovely to hear you found the product and service great! Have a wonderful day -KC
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