My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... もっと見る
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The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... もっと見る
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Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... もっと見る
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I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
52 Church Street, TR11 3DS, Falmouth, Cornwall, 英国
- 01326 317104
4.5
優良
65件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My purchase was supposed to arrive in two days
My purchase was supposed to arrive in store on Sunday 6th October but I am still waiting today 11th October with no explnation<
2024年10月11日
FatFace - FALMOUTH 2 からの回答
Hello Mark
Thank you for your review.
I am really sorry to hear that your order hasn't arrived in store, I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will reach out to you and help resolve your query.
Take care, LE
Ease of ordering, delivery and returns
I was impressed with the ease of ordering, flexible delivery options (which include free delivery to a store) and returning (they even include a returns label). My refund was also processed promptly. Regrettably, I had to return a lovely linen shirt which was too short in the body.
2024年8月21日
FatFace - FALMOUTH 2 からの回答
Hello Christian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service in shop and website.
Great service in shop who pointed me to the website for size they hadn’t got in stock. Website was easy to navigate and delivered quickly the exact item I wanted.
2024年8月16日
FatFace - FALMOUTH 2 からの回答
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - FALMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
FatFace - FALMOUTH 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - FALMOUTH 2 からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Found some nice trousers in the sale…
Found some nice trousers in the sale that I liked at a good price!
2024年4月23日
FatFace - FALMOUTH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service
Easy to order a birthday gift for a family member and very reasonably priced
Very easy to order which is good for me
2024年3月24日
FatFace - FALMOUTH 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have enjoyed using our service. We look forward to welcoming you back soon.
Take care. -GM
Lovely products & helpful staff
Lovely products, spacious changing room, Ally was very helpful & friendly not just with the products but with local information too!
2024年3月30日
FatFace - FALMOUTH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly Fatface
The clothes are good quality and reasonably priced. Staff are friendly and helpful and the changing rooms in Falmouth are wonderful and spacious.
2024年3月8日
自発的なレビュー
FatFace - FALMOUTH 2 からの回答
Hello Mary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Falmouth store - this is great to hear. Take care, LE
Orders always dealt with promptly
Orders always dealt with promptly, staff friendly and helpful, great quality items.
2024年2月7日
FatFace - FALMOUTH 2 からの回答
Good morning, Tracey.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Falmouth store.
Take care, JB
I always shop at fat face the quality…
I always shop at fat face the quality is fantastic and I wait for sales to come on this is great and helps me save and get more for my money
2024年1月5日
FatFace - FALMOUTH 2 からの回答
Hello Eleanor
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I had to return a pair of boots and wanted to exchange them for something else the staff at Falmouth fat face were fantastic so helpful and kind.
2023年12月31日
FatFace - FALMOUTH 2 からの回答
Hello Erika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I purchased a Jumper for my husbands…
I purchased a Jumper for my husbands birthday, unfortunately it was to big, I couldn't find the receipt. I took it back for an exchange I they were very good about it and was able to exchange with no problem. Thank you would shop there again
2023年12月21日
自発的なレビュー
FatFace - FALMOUTH 2 からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found your experience in the Falmouth store to be so good. I will be sure to pass on your comments to the team.
All the best, MM
Quality product, fair price, great service
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection the next day.
2023年11月12日
FatFace - FALMOUTH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The shop helped by explaining how good…
The shop helped by explaining how good on-line ordering was … i triedit and got what i d been after for a while… it arrived on time, fits perfectly… very happy
2023年11月3日
FatFace - FALMOUTH 2 からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found ordering to be easy and that the crew in our Falmouth store were able to assist you. I will be sure to pass on your lovely review to them.
Take care, MM
Friendly staff and great clothes
2023年9月5日
FatFace - FALMOUTH 2 からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass on your lovely comments about the Falmouth store crew, too! Take care – LB
Cool calm professional service.
The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have done more to deal with my return. I accepted a refund via a voucher to which I added more to make the voucher (a gift for my granddaughter) up to £50. She was cool and calm and handled the quite complicated transaction quickly and in with attention to detail. A delight to listen to her polite and courteous manner. Her name is Holly and I hope she is valued by the company.
2023年8月26日
自発的なレビュー
FatFace - FALMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
A feel good experience throughout
This brand creates clothing that people can actually wear and feel comfortable in. The fabrics are soft and made from a lot of natural fibres or recycled ones. The designs range from very casual to something special for an occasion or night out. Nothing is garish. Colour palettes are beautifully chosen to reflect the seasons and nature. I love that I can buy something every season and build up a collection over time that always works for me. I don’t like “fast fashion” so I don’t like brands which look dated before the garments have had any wear out of them.
The stores are very attractively presented with their signature rustic, rugged style. The soundtrack is not overpowering, it has a laid back, easy going vibe. The staff are friendly, cheerful and lovely people.
The website is easy to navigate and the clothing is presented by models of all age groups, body types and ethnicities (often for each garment too) which is great.
2023年8月12日
FatFace - FALMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Hubby's new cargo shorts
Ordered new cargo shorts and summer shirt for hubby.
Requested delivery to holiday place. Arrived quickly . Really pleased
2023年8月15日
FatFace - FALMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care – KS
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