My daughter lives in Fat face clothes, the clothes arent cheap but wears extremely well. The quality of materials used are phenomenal. Infact she grows out of the items (i buy big to get 2 seasons wea... もっと見る
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Christine in the Guernsey store was funny as…, really helpful and her advice was great. Whenever I visit Guernsey from Switzerland I always find my way to Fatface and buy something. Love the material... もっと見る
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I am still waiting for a notification my order has been received by the local shop. Only a week over the due date so far!! Tried calling many times and no one ever answered the phone.
企業が回答しました
it has great employees who are very friendly and will always help and support you if you need anything! i love the style of the clothes and how there is a range of style but not too wide that it is ov... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
29 The Old Bank, High Street, GY1 2JX, St. Peter Port, Guernsey, 英国
- 01481 715990
3.6
まあまあ
28件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Items got sent to wrong store-never arrived
Items got sent to wrong store, then never arrived at store I ordered them to, shop had to call customer services as I never got email to confirm them arriving -they said one item was no longer available to re-order (strangely that one was available still on website- and other item that they said was in stock isn't now) had to drive to shop 3 times in all , no idea where my order went , all very strange and I could not get refund in shop to buy whilst there so will have to re visit again to re-use my refunded gift card (gift card refund arrived next day by email so too late to shop) so a bit of a faff and very disappointing
2026年4月28日
FatFace - GUERNSEY 2 からの回答
Thank you for taking the time to leave your review. We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
FatFace - GUERNSEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not pleasant
Lady serving me on the till was very pleasant on the other hand older lady standing next to her with her facial expression she made me feel like I don't belong there just because I don't wear branded things, she made feel small and not welcomed so that was probably the last time I have visited the shop.
2026年1月30日
自発的なレビュー
FatFace - GUERNSEY 2 からの回答
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Returning item
needed to return item and get different size , which was done by the lady in the store very quickly -she was most helpful.
2026年1月26日
FatFace - GUERNSEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I am still waiting for a notification…
I am still waiting for a notification my order has been received by the local shop.
Only a week over the due date so far!!
Tried calling many times and no one ever answered the phone.
2026年1月4日
FatFace - GUERNSEY 2 からの回答
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
FatFace - GUERNSEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice and easy transaction and delivery…
Nice and easy transaction and delivery to my selected store
2025年8月12日
FatFace - GUERNSEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - GUERNSEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Products are first class but the change…
Products are first class but the change of delivery company is very disappointing
2024年11月24日
FatFace - GUERNSEY 2 からの回答
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered an item on line which wasn’t…
I ordered an item on line which wasn’t suitable and I returned to my local store with no problem. Went on to order in another item. Great service 👍🏻
2024年7月28日
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - GUERNSEY 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a great experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Excellent service from assistant who…
Excellent service from assistant who ordered an item for me without VAT or postage and told me it would be delivered to my address.! What service and the t shirt arrived a week later.
2024年6月11日
自発的なレビュー
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
fat face 5 star review
it has great employees who are very friendly and will always help and support you if you need anything! i love the style of the clothes and how there is a range of style but not too wide that it is overloading, an amazing place to shop!!
2024年3月31日
FatFace - GUERNSEY 2 からの回答
Hi there, thank you for your lovely 5* review. We are very happy to hear of the positive experiences you have had in-store as well as a love for our range of clothing! Thank you for being an amazing customer. Warm Regards TS
Excellent service from Cassidy
Excellent service from Cassidy in the St Peter Port Guernsey store. Helpful suggestions and assistance in the fitting room with sizes. Impressive and appreciated!
2024年4月8日
自発的なレビュー
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great friendly service
2024年3月23日
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The fit was not as shown on the label
The fit was not as shown on the label. This has happened before. There appears to be no consistency in size. The trousers had to be returned for a refund.
2023年12月17日
FatFace - GUERNSEY 2 からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to read that you encountered an issue with the sizing of your trousers. I will be sure to pass this on to the appropriate team for review.
All the best, MM
Perfect Christmas Jumper
I love this jumper. It feels so soft and is lovely and warm. The fit is perfect. I am a 10/12 in FatFace. I chose the size 12 as I wanted it to be loose fitting and it is just right.
2023年11月10日
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fatface kids clothes 👌👍
My daughter lives in Fat face clothes, the clothes arent cheap but wears extremely well. The quality of materials used are phenomenal. Infact she grows out of the items (i buy big to get 2 seasons wear) and there still immaculate to hand down to others afterwards. Keep up the good work with the eco friendly, natural/nature designs.
2023年8月15日
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Christine in the Guernsey store was…
Christine in the Guernsey store was funny as…, really helpful and her advice was great. Whenever I visit Guernsey from Switzerland I always find my way to Fatface and buy something. Love the material and the designs. I’d only suggest more V-neck T-Shirts which compliment guys who actually have fat faces 😂
2023年7月19日
自発的なレビュー
FatFace - GUERNSEY 2 からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - GUERNSEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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