Beautiful clothing which is well made and comfortable. I've never been disappointed with the quality or choice in-store but I order petite sizes online as they tend not to stock them in the shops. I'v... もっと見る
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I was served by a lovely lass called Christina in the Fat Face Inverness store and she couldn't have been more helpful. No pressure to buy just genuine interest and good advice. I came away with a gr... もっと見る
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Consistent high quality, good value, wonderful variety. My husband and I are huge fans. Staff are always friendly, knowledgeable and helpful. Most recently I was in the Inverness store … a top I liked... もっと見る
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Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, 英国
- 01463 221668
4.9
優良
131件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful
2023年9月19日
FatFace - INVERNESS 2 からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Very efficient
Very efficient, but having trouble with sizing, but that's a problem with most outlets. Had to return item to shop but was delighted to find lots of other items. And will definitely buying more, lovely colors and designs in your shop.
2023年8月31日
FatFace - INVERNESS 2 からの回答
Hello Anne
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Inverness store - this is great to hear. Take care, LE
Disappointing
You’re not very good at keeping customers up to date and it seems to take a long time for items to arrive.
2023年9月4日
FatFace - INVERNESS 2 からの回答
Hello
Thank you for your review.
I am so sorry to hear this,
I have checked and I can see that your parcel is in store ready for collection.
Have a lovely day.
EP
Recent order.
I placed an order online to be picked up in store. After over a week I still hadn’t had any contact to say my order was ready for pick up. I emailed and told them what had happened and within a day my parcel was ready to be picked up. I tried on the item in store as it is a 25 mile journey to my nearest store, it didn’t quite feel right so I returned it there and then. The staff in store were really helpful and friendly.I did reorder in another size this time to be delivered to my home address.
2023年8月27日
FatFace - INVERNESS 2 からの回答
Hi Louise,
Thank you for your feedback. I am pleased that our customer services team and the store team were able to help. Your feedback will be fed back to the correct teams to help us improve customer experience going forward. Take care - KS
Staff were super friendly and helpful
Staff were super friendly and helpful. Great quality products and lovely to see a shop still providing good customer service. The staff at Inverness are a credit to your company.
2023年8月9日
FatFace - INVERNESS 2 からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Sizes are inconsistent
Sizes are inconsistent. Same size in a different colour is not guaranteed the same fit.
2023年7月19日
FatFace - INVERNESS 2 からの回答
Hi Joy,
Thank you for your feedback. This is very important to us and your comments will be passed onto the relevant teams. We hope you enjoy shopping with us in future.
Take care - KS
Great products
Would definitely buy from fatface again. Great quality products at competitive prices
2023年7月1日
FatFace - INVERNESS 2 からの回答
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Denim jacket
I was going to buy a denim jacket, unfortunately the size was not in store. The staff were so helpful, helping me try on the correct size in other colours. I then ordered on line and received the jacket. A perfect fit. 🙂
2023年5月31日
FatFace - INVERNESS 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - INVERNESS 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great product for that money
Great product for that money. Looks lovely.
I really liked the idea of a knee-length, teal, waterproof coat.
2023年5月3日
FatFace - INVERNESS 2 からの回答
Hi Ewa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - INVERNESS 2 からの回答
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
FatFace has become our favourite brand
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable priced. Never issues with the sizing. Staff at Inverness store are extremely nice. Thank you FatFace!
2023年4月28日
FatFace - INVERNESS 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Prompt delivery and helpful staff.
2023年4月26日
FatFace - INVERNESS 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Jumper ordered on line in the sale
Ordered to come to store to save postage costs. Arrived on time and exactly as described. True to size . V pleased as usual with fat face quality
2023年4月22日
FatFace - INVERNESS 2 からの回答
Hi Tracy,
Thank you for leaving us this 5* review.
I'm so glad you are loving your items and that your order arrived promptly. Thank you for being a loyal customer!
Have a great day!
JH
Excellent customer service from Jake…
Excellent customer service from Jake Hobbs and Daria. They were extremely helpful and very pleasant, made shopping in Fat Face a very enjoyable experience.
2023年4月27日
自発的なレビュー
FatFace - INVERNESS 2 からの回答
Hello Margaret, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
FatFace - INVERNESS 2 からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
FatFace - INVERNESS 2 からの回答
Hello Glenda, Thank you for your feedback regarding your trip to the Inverness store. It is so wonderful to read such lovely feedback!
Take care - KS
Very helpful staff
Very helpful staff. As promised parcel arrived. Our store does not have a wide range of sizes so girl in store ordered the item said it would be delivered to my home address on Friday and it was. Beautiful shirt, lovely material and great fit. Typical great quality from Fatface. Just wish we had a bigger store with more choice and sizes.
2023年3月26日
FatFace - INVERNESS 2 からの回答
Hello Pauline,
Thank you for your 5*review.
I'm pleased to hear you had a positive experience in store with our lovely crew. Regards to the sizing and expanding the store. I will certainly, pass on your feedback.
Take care,
SK
Excellent service. Very pleasant and helpful staff
Everything worked well. Staff very pleasant and helpful.
2023年3月25日
FatFace - INVERNESS 2 からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store and customer service crew. Have a lovely day! LB
FatFace - INVERNESS 2 からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
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