Service at my local fat face is very good. Personal & helpful. Not too in your face just balanced with clear care exercised. Staff are friendly good with my dog when I take her and always take time to... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... もっと見る
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Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... もっと見る
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Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, 英国
- 01543 264059
4.8
優良
202件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
Was easy to order on line. Emails came as promised and the customer service at the branch when I collected my goods was brilliant
2024年8月9日
FatFace - LICHFIELD からの回答
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Collection at Lichfield
Went to collect order and didn't wait long.Served by a pleasant and polite member of staff.
2024年8月11日
FatFace - LICHFIELD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly helpful customer service.
2024年7月13日
FatFace - LICHFIELD からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fitting rooms unavailable…
Collecting an order from Lichfield shop only to find that the item could not be tried on for size as the fitting rooms were out of use. Come on FatFace, this is not good enough
2024年7月8日
FatFace - LICHFIELD からの回答
Good morning Terry, thank you for taking the time to leave your review.
I am sorry to hear about your recent experience.
I have contacted the Lichfield store this morning, who have explained that due to a leak in their roof, the fitting rooms are currently unavailable. This is being looked at internally and repairs are under way, however for safety reasons I am sure you can understand they cannot be open at this time.
Take care, LE
Fab customer care
My online order arrived quickly but the flip flops were uncomfortable so I returned them in store. Staff were warm, friendly, understanding and there was no issue returning them.
2024年7月1日
FatFace - LICHFIELD からの回答
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered 2 pairs of ladies shorts…
I ordered 2 pairs of ladies shorts online as click and collect to my local Fatface store to save on carriage. I ordered the 2 different colours thinking I would keep the ones I liked best and return the others but I loved them both, so kept them both. Fat face is my favourite shop for clothes, I love the style and quality. The staff are always friendly and helpful.
2024年6月28日
FatFace - LICHFIELD からの回答
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fat Face clothing and shopped here…
Love Fat Face clothing and shopped here for years both online and in store. Quick delivery online, or I go to the Lichfield store which has such great staff. Fab shop.
2024年6月24日
FatFace - LICHFIELD からの回答
Hello Tracey
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have received a receipt today as…
I have received a receipt today as someone has shopped In Lichfield …… obviously sent to wrong email as the person was not me !!!!!!
2024年6月29日
自発的なレビュー
FatFace - LICHFIELD からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry to read that you received an e-receipt in error. When this happens it may be because a customer has provided a slightly incorrect email or a store has noted this down slightly incorrectly so please be assured that you will not have been charged for this. If you do have any concerns about this, please do email us customerservices@fatface.com along with an image of the receipt and we will be more than happy to look into this for you.
All the best, MM
This is customer service
This is why we should shop on the high street. Customer service is as it should be in our Lichfield branch. A fabulous store a great atmosphere and a warm welcome. This store as it all the staff are all so lovely kind and helpful, nothing is too much trouble. Especially the guys who helped me today. It also helps that I love the brand. Thank you Fatface look forward to my next visit.
2024年6月3日
自発的なレビュー
FatFace - LICHFIELD からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience when visiting our Lichfield store and that you found the crew to be so helpful. I will be sure to pass your lovely comments to the team.
All the best, MM
Awesome clothing
As always Fat Face clothing is excellent quality at a reasonable price. And they have a local shop 😎👍
2024年5月23日
FatFace - LICHFIELD からの回答
Hello Ian,
Thank you for your 5* review.
I am delighted to hear about your positive experience with us. We look forward to welcoming you back soon !
Have a good day!
Take care, ED
Great clothes and great service.
I had purchased some very nice summer shorts and shirts online. A couple of items I did not want to keep, so I returned them to my local store in Lichfield. The staff there were very helpful in getting me an exchange for a smaller size shirt and refunding me for the items I did not want.
I am very pleased with my purchases and with how the staff sorted out my returns without any fuss.
Thanks again.
2024年5月16日
FatFace - LICHFIELD からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Happy Alice
Very easy to order..delivery into nearest store Lichfield. Lichfield store is fabulous. Great layout easy to shop and friendly efficient staff. Ordered the shorts for my daughter. The fit and fabric are great. Just what she wanted.
2024年4月24日
FatFace - LICHFIELD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy and prompt ordering and delivery x
2024年5月12日
FatFace - LICHFIELD からの回答
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Straightforward and easy
The process of ordering was simple and responses from FF very prompt which is reassuring. Store collection and return again very easy.
2024年5月10日
FatFace - LICHFIELD からの回答
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
1st class Customer Service.
2024年5月8日
FatFace - LICHFIELD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your feedback regarding customer service! We hope you love your order, and look forward to welcoming you back soon.
Take care.- GM
FatFace - LICHFIELD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
What's not to love
I love Fat face. Always an excellent service. From ordering to returns.
I'm lucky enough to have a store nearby too and the staff are always friendly and helpful. Quality of product is high so it's always my first go to store. I'm happy to highly recommend to all.
2024年4月23日
FatFace - LICHFIELD からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are easy to do and that the crew in our Lichfield shore are so lovely when you visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I was happy with the delivery…
I was happy with the delivery arrangements & quality of goods.
2024年4月22日
FatFace - LICHFIELD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your feedback regarding delivery and quality. We hope you love your order!
Take care.- GM
Helpful staff
I had ordered jeans online which didn’t fit, returned to the shop, where staff were really helpful.
Ordered another pair of jeans in bigger size as didn’t have in store, fit perfectly, and were unexpectedly in the sale. Very pleased
2024年4月25日
FatFace - LICHFIELD からの回答
Hello Michele
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Need an in-between size
Love the trousers but they are slightly baggy in the leg. 10 was too tight in the waist the leg were great. Ordered a 12 the waist is great but legs are slightly to baggy.
2024年4月20日
FatFace - LICHFIELD からの回答
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear this item has not been quite right for you on this occasion. We will be sure to pass your feedback on for review.
Take care. -GM
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